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Patient Support Associate Jobs in Colonial Heights, VA

Gentiva Hospice

Patient Care Manager

Midlothian, VA · On-site

$95K - $105K/yr

Oversee and direct patient care services to ensure the delivery of high-quality hospice care ... Serve as a mentor, trainer, and clinical support to associates, supporting development, performance ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Colonial Heights, VA

Patient Support Associate information

See Colonial Heights, VA salary details

$12

$23

$62

How much do patient support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient support associate in Colonial Heights, VA is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $22.07 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What job categories do people searching Patient Support Associate jobs in Colonial Heights, VA look for?

The top searched job categories for Patient Support Associate jobs in Colonial Heights, VA are:

What cities near Colonial Heights, VA are hiring for Patient Support Associate jobs?

Cities near Colonial Heights, VA with the most Patient Support Associate job openings:

Patient Support Associate jobs near you

Audiologist Associate

Virginia Eye Institute

Prince George, VA • On-site

$19 - $26/hr

Other

Posted 17 days ago

Virginia Eye Institute rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Audiology Associate

The Audiology Associate at the VEI plays a vital role in supporting the day-to-day operations of The Hearing Center. This position requires a highly organized, detail-oriented, and customer-focused individual who can manage administrative, clinical, and financial tasks related to hearing care services. The Audiology Associate also plays a key role in ensuring patients receive timely, professional, and compassionate care from their initial contact through ongoing follow-up.

Key Duties and Responsibilities

Administrative & Patient Support

  • Send and receive packages and manage all incoming/outgoing faxes.
  • Send appointment confirmations
  • Schedule appointments for audiologists using Healow.
  • Manage incoming and outgoing referrals, faxes, and medical records.
  • Work all online submissions and inquiries via MDProspects.
  • Assist with special events and projects (e.g., patient mailers for hearing aid events).
  • Attach audiograms to patient charts in eClinicalWorks (ECW).
  • Respond to online hearing test submissions (Shoebox), maintain database, and follow up with patients for appointments.

Sales & Financial Operations

  • Collect payments both in person and over the phone.
  • Create hearing aid purchase agreements and insurance documentation for patient reimbursement, including accurate CPT and DX codes.
  • Process prior authorizations for insurance (specifically Anthem FEP and others as needed).
  • Input and track all purchase orders and receipts in Envi, including GL coding, line items, invoice matching, and receiving.

Inventory & Order Management

  • Monitor, manage, and reorder inventory and stock.
  • Place orders for hearing aids, supplies, and tools as needed.
  • Assemble hearing aid devices for upcoming fittings.
  • Manage and track warranties, including sending renewal notifications to patients.

Clinical & Technical Support

  • Perform routine hearing aid maintenance, including cleanings and wax guard changes
  • Assist patients with Bluetooth pairing difficulties.
  • Assist with cleaning of clinical tools and equipment, including the Earigator, forceps, curettes, and other instruments.
  • Input and maintain device documentation (serial numbers, warranties, invoices, etc.) in Suno (hearing aid management software) and NOAH (testing software).

Qualifications

Required:

  • Previous experience in a clinical, healthcare, or medical office setting.
  • Strong computer skills and proficiency in office software; experience with EMRs (e.g., eClinicalWorks), Suno, and NOAH preferred.
  • Excellent communication, organizational, and multitasking skills.
  • Ability to work independently and collaboratively with clinical and administrative teams.

Preferred:

  • Prior experience in audiology, ENT, or related hearing health services.
  • Familiarity with insurance billing, prior authorizations, and coding.
  • Customer service or sales experience, especially in a healthcare or retail environment.

Work Environment & Physical Requirements

  • This position operates in a clinical environment and requires regular interaction with patients and medical staff.
  • Must be able to lift up to 20 lbs., bend, reach, and stand for extended periods.

Rate Information

  • Determined by prior experience
  • Range $19-$26

What Virginia Eye Institute employees say

Pay

Hours and flexibility

Workplace

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