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Patient Support Assistant Jobs in Springfield, MA

Concentra

Physical Therapy Support Specialist

East Hartford, CT · On-site

$16.75 - $20.75/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... In partnership with center leadership, assist with patient flow and volume * Keep patients informed ...

Concentra

Physical Therapy Support Specialist

East Hartford, CT · On-site

$16.75 - $20.75/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... In partnership with center leadership, assist with patient flow and volume * Keep patients informed ...

Amity Home Care

Patient Care Assistant

Hartford, CT · On-site

$17 - $17.25/hr

Job Summary The Patient Care Assistant (PCA) supports nursing staff by providing basic patient care and assisting with daily living activities. The PCA helps ensure patient comfort, safety, and ...

Amity Home Care

Patient Care Assistant

Granby, CT · On-site

$17 - $17.25/hr

Job Summary The Patient Care Assistant (PCA) supports nursing staff by providing basic patient care and assisting with daily living activities. The PCA helps ensure patient comfort, safety, and ...

Sacred Touch Homecare Llc

CNA

Manchester, CT · On-site

Support clients with meal preparation, feeding assistance, and nutritional monitoring * Perform ... Strong understanding of patient care, safety protocols, and infection control * Reliable ...

Sacred Touch Homecare Llc

CNA

Manchester, CT · On-site

Provide personal care assistance including bathing, grooming, dressing, and hygiene support Assist ... Strong understanding of patient care, safety protocols, and infection control Reliable ...

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All JobsPatient Support JobsPatient Support Assistant JobsPatient Support Assistant Jobs in Springfield, MA

Patient Support Assistant information

See Springfield, MA salary details

$30.2K

$34.4K

$38K

How much do patient support assistant jobs pay per year?

As of Aug 28, 2026, the average yearly pay for patient support assistant in Springfield, MA is $34,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $35,500.00 per year, depending on experience, location, and employer.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are popular job titles related to Patient Support Assistant jobs in Springfield, MA?

For Patient Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Patient Support Assistant jobs in Springfield, MA look for?

The top searched job categories for Patient Support Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Patient Support Assistant jobs?

Cities near Springfield, MA with the most Patient Support Assistant job openings:

Patient Support Assistant jobs near you

Advanced Medical Support Assistant

SD Department of Veterans Affairs

Leeds, MA • On-site

$53K/yr

Full-time

Posted 17 days ago

Job description

The Advanced Medical Support Assistant (AMSA) assigned to Environmental Health, C&P, and Employee Health is responsible for providing comprehensive administrative support across three key areas: Military Environmental Exposure Registry, Compensation and Pension (C&P) examinations, and Employee Health services. This role requires an understanding of the procedures and protocols associated with each department and ensures seamless coordination and management of associated tasks.
Qualifications:Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
  • Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements for the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of this standard.(3) If an employee was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Grade Determinations: Medical Support Assistant (Advanced) GS-06:
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05).
Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital. In addition to six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
And
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/117 Medical Support Assistant Qualification Standard GS-0679, dated August 1, 2019. http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf . This can be found in the local Human Resources Office.
The full performance level of this vacancy is GS-06.
Preferred Experience: 1-2 years experience in Environmental Health, Compensation & Pension, and Employee Health. Familiarity with Military Environmental Exposure Registry, Compensation and Pension (C&P) examinations, and Employee Health processes.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may at times be exposed to stressful situations with Veterans.Education:Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Substitution of Education: There is no educational substitution for the GS-06 level.Employment Type: OTHER

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