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Patient Support Assistant Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Provider Support Assistant - GI Admin

Durham, NC · On-site

$18 - $23.50/hr

Pre-call each clinic patient 5-7 days and in advance to review appointment date, time and location and document appropriately in Maestro Care * Identify and confirm all alternative prep and YPA ...

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Patient Support Assistant information

See Raleigh, NC salary details

$30.1K

$34.3K

$37.9K

How much do patient support assistant jobs pay per year?

As of Aug 12, 2026, the average yearly pay for patient support assistant in Raleigh, NC is $34,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $35,500.00 per year, depending on experience, location, and employer.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are the most commonly searched types of Patient Support jobs in Raleigh, NC? The most popular types of Patient Support jobs in Raleigh, NC are:
What are popular job titles related to Patient Support Assistant jobs in Raleigh, NC? For Patient Support Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Support Assistant jobs in Raleigh, NC look for? The top searched job categories for Patient Support Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Support Assistant jobs? Cities near Raleigh, NC with the most Patient Support Assistant job openings:
Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,344 per year, or $16.5 per hour.

Provider Support Assistant - Dept of Neurosurgery

Duke University

Durham, NC • On-site

$38K - $49K/yr

Full-time

Re-posted 19 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 618 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
HYBRID | Department of Neurosurgery - Duke Clinic | Blue Zone
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
  • Obtain complete information on incoming calls from patients and physicians.
  • Route call or message to appropriate area appointment center, clinic, provider in a timely fashion.
  • Retrieve voice mails the same day, record all information and date and time of the message and route accordingly.
  • Enter phone messages as an Inbasket Message in MaestroCare for Triage/MD/APP.
  • Submit Schedule change Request (SCR) form to close clinics.
  • Process SCR forms within 48 hours of receipt to ensure accuracy and completeness.
  • Make sure changes are reflected in MaestroCare within 1-2 weeks and follow up if changes are not made.
  • Enter scheduling inquiries and follow up if scheduling issues are not addressed within 3 days.
  • Monitor provider schedules for a rolling 30 - day period to ensure correctness of schedule, looking for cancellations or erroneous frozen slots, and/or to prevent gaps in schedules.
  • Verify the accuracy of providers templates/schedule.
  • Verify provider requested schedule blocks have been processed.
  • Reschedule patients scheduled within 45 days when provider template issues arise.
  • Coordinate the rescheduling of patients once the provider makes permanent changes to their template.
  • Make template/schedule changes pending managerial approval.
  • Manage urgent clinic and appointment scheduling.
  • Manage patient rescheduling in cases of provider emergency/absences.
  • Assist with completion of FMLA and/or disability paperwork for providers if needed, collect, submit and record on spreadsheet for tracking.
  • Print/route letters and clinic notes that are routed to you with 24 hours of receipt.
  • If required by the physicians, ensure all orders are in that were referenced in previous visit note for appointment; if not, notify provider/APP.
  • Work with the provider to draft/dictate patient letters to go out to the referring provider office. Record on spreadsheet for tracking.
  • Send referrals to outside facilities signed by Doctors for labs, studies, tests, etc.
  • Print and send all records if necessary.
  • FedEx a CD of scans performed at Duke.
  • Record on spreadsheet for tracking all referrals.
  • Order outside records.
  • Request imaging - either CDs or through Powershare, once received, upload to Powershare and create order to be pulled into PACS.
  • Receive and print outside medical records from new Patient Coordinators in advance of clinic appointment.
  • If needed, communicate with the patient to get him/her to sign the medical release.
  • If needed, communicate with the referring physician's office to get them to fax the records.
  • Route all clinic notes to patient's care team each week for attending physician.
  • Receive medical records from home physicians and deliver to HIM or scan to HIM and S drive.
  • Request records on returning patients that have been seen elsewhere since last visit (i.e. hospital, ED, Urgent care, local Oncologist, Radiation Oncologist, etc.)

JOB ELIGIBILITY REQUIREMENTS
  • High school diploma or equivalent education required.
  • One year of clerical, office support, or related experience is required; three years experience preferred.
  • A minimum of one year experience working in a clinical setting required.
  • Or an equivalent combination of relevant education and/or experience.

JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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