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Patient Services Representative Jobs in Appleton, WI

Insight Global

Patient Service Representative

Green Bay, WI · On-site

$18 - $25/hr

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven health ... Coordinate patient services such as transportation and translation assistance * Deliver laboratory ...

Advocate Health

Patient Service Rep FLOAT (PSR)

Oshkosh, WI · On-site

$17.25 - $21.75/hr

... Service Representative (PSR) , you'll play a vital role in the care team - supporting providers ... Patient Services: Provides efficient, high-quality service to patients who arrive for appointments ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Appleton, WI

Patient Services Representative information

See Appleton, WI salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient services representative in Appleton, WI is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.38 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

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For Patient Services Representative jobs in Appleton, WI, the most frequently searched job titles are:

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The top searched job categories for Patient Services Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Patient Services Representative jobs?

Cities near Appleton, WI with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Phone Room - Patient Services Representative

HAND TO SHOULDER CENTER OF WISCONSIN, LTD.

Freedom, WI • On-site

$17.50 - $22.25/hr

Other

Posted 23 days ago

Job description

POSITION: Phone Room (Patient Services Team)
ANSWERS TO: Patient Services Team Leader
SUPERVISORY RESPONSIBILITY: None
START DATE: As soon as qualified candidate is chosen
EMPLOYMENT TYPE: Full-Time, 40 hours
WORK HOURS: Monday through Friday 8:00 a.m. - 5:00 p.m.
REQUIRED EXPERIENCE: Medical Office experience preferred but will look at candidates with excellent customer service and have other office general office experience or training.
POSITION DESCRIPTION: Looking to add a PATIENT SERVICES REPRESENTATIVE to our PHONE ROOM. This is a key position to help create first impression of the company. This position will primarily consist of working in the phone room answering and routing incoming calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
  • Provide excellent customer service to patients and coworkers.
  • Operates multi-line telephone to connect interoffice and house calls
  • Schedule appointments.
  • Register patients when call-in for appointments
  • Retrieve insurance information
  • Other duties as assigned
SKILLS NEEDED:
  • Good customer service skills required.
  • Must be comfortable working on computer; is on computer all day.
  • Medical office experience is helpful, but not necessary.
  • Be able to easily multi-task.
  • Display innovative thinking and problem-solving skills.

REQUIRED EDUCATION:
High school or Equivalent
REQUIRED EXPERIENCE:
1 to 20+ years

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