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Patient Services Representative Jobs in Appleton, WI

ThedaCare

Patient Service Representative

Hilbert, WI · On-site

$17.25 - $22/hr

The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare.

Advocate Aurora Health

Patient Service Rep

Oshkosh, WI · On-site

$19.80 - $29.70/hr

Schedules patient appointments and coordinates cancellations, reschedules, and additions to ... Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Appleton, WI

Patient Services Representative information

See Appleton, WI salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for patient services representative in Appleton, WI is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Appleton, WI? For Patient Services Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Patient Services Representative jobs in Appleton, WI look for? The top searched job categories for Patient Services Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Patient Services Representative jobs? Cities near Appleton, WI with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Appleton, WI as of July 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 72% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Patient Service Representative- Dental

Partnership Community Health Center

Oshkosh, WI

$17.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join Our Team at Partnership Community Health Center in Oshkosh, WI!

Are you a compassionate and dedicated Patient Service Representative looking to make a difference in the lives of others? Partnership Community Health Center is seeking a talented individual to join our team at our dental clinic. As a Patient Service Representative, you will play a crucial role in supporting our patients by greeting and checking them in for appointments, scheduling services and answering their questions.

This position is 40 hours per week, Monday - Friday, between the hours of 7:15a - 6:00pm and includes full benefit package.

Key Accountabilities

  • Prepare front desk for day or end of day by following the guidelines per the Patient Service Representative manual and established by PCHC to ensure a good patient experience.
  • Greet patients in a friendly manner, check in patients, schedule, reschedule and cancel appointments according to PCHC procedures and protocols.
  • Respond to incoming calls and address the needs of the caller according to PCHC protocols.
  • Complete documentation and communicate with record release contractor pertaining to dental care.
  • Prepare and scan related release documents into Dentrix.
  • Understand and communicate PCHC’s financial policies and procedures to PCHC callers.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent
  • Maintain BLS certification.

Benefits available to all FT Team Members:

  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Short and long and short-term disability
  • Life insurance
  • 403(b) retirement fund
  • Roth 403b Retirement Savings Plan
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness and Hospital Indemnity Insurance
  • 3 weeks PTO based on a 40-hour work week, PTO is accrued based on hours worked.
  • 8 Paid holidays
  • Employee Assistance Program
  • Paid Bereavement Leave

At Partnership Community Health Center, we are committed to providing accessible, compassionate, and comprehensive healthcare services to individuals and families in our community. Our dedicated team of healthcare professionals works to improve the health and well-being of all patients, regardless of their ability to pay. By joining our team, you will have the opportunity to make a positive impact on the lives of those in need and contribute to the overall health of our community.


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