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Patient Services Representative Jobs in Two Rivers, WI

Insight Global

Patient Service Representative

Green Bay, WI · On-site

$18 - $25/hr

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven health ... Coordinate patient services such as transportation and translation assistance * Deliver laboratory ...

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Patient Services Representative information

See Two Rivers, WI salary details

$17

$26

$36

How much do patient services representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient services representative in Two Rivers, WI is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $28.85 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

What are popular job titles related to Patient Services Representative jobs in Two Rivers, WI?

For Patient Services Representative jobs in Two Rivers, WI, the most frequently searched job titles are:

What cities near Two Rivers, WI are hiring for Patient Services Representative jobs?

Cities near Two Rivers, WI with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Two Rivers, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,422 per year, or $26.6 per hour.

Patient Services Representative

Insight Global

Green Bay, WI • On-site

$18 - $25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Hours: 8-10 hours/day Tuesday, Wednesday, and another day of choice (3 days/week)


Job Description

(9 month contract to hire) - after 9 months converts to perm


Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven healthcare organization that serves individuals and families affected by bleeding disorders. This individual will be the first point of contact for patients and visitors, providing excellent customer service while supporting a multidisciplinary care team.

The PSR will be responsible for front desk operations, patient scheduling, check-in/check-out processes, phone support, data entry, and coordinating patient care needs. The ideal candidate is organized, self-motivated, resourceful, and able to work independently while maintaining patient confidentiality and compliance with HIPAA regulations.


Required Skills & Experience

  • High school diploma or equivalent
  • Minimum 3 years of experience in a healthcare clinic setting
  • At least 1 year of hands-on EPIC scheduling experience
  • Experience working in a front desk, reception, or patient-facing administrative role
  • Strong customer service and communication skills
  • Ability to work independently and manage multiple priorities
  • Knowledge of standard office procedures and administrative practices
  • Proficiency with computers and data entry Strong organizational and problem-solving skills
  • Understanding of HIPAA regulations and patient confidentiality requirements
  • Ability to work effectively within a team environment

Nice to Have Skills & Experience

  • EPIC reporting experience
  •  Experience coordinating patient transportation or interpreter services
  • Previous experience supporting specialty healthcare clinics
  • Experience assisting with patient events, community outreach, or educational programs Familiarity with healthcare scheduling workflows and care coordination processes
  • Experience supporting multidisciplinary medical teams