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Patient Services Representative Jobs in Two Rivers, WI

HAN Staff

Patient Services Rep - Clinic

Green Bay, WI · On-site

$20/hr

DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Two Rivers, WI

Patient Services Representative information

See Two Rivers, WI salary details

$17

$26

$36

How much do patient services representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient services representative in Two Rivers, WI is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Two Rivers, WI? For Patient Services Representative jobs in Two Rivers, WI, the most frequently searched job titles are:
What cities near Two Rivers, WI are hiring for Patient Services Representative jobs? Cities near Two Rivers, WI with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Two Rivers, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $55,422 per year, or $26.6 per hour.

Patient Services Rep - Clinic

HAN Staff

Green Bay, WI • On-site

$20/hr

Other

Medical, Dental

Re-posted 4 days ago

Job description

Health Advocates Network is currently seeking a Patient Services Representative to work at a facility in Green Bay, WI.
Pay Rate: $20 / hour
Duties:
Job Summary:
DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Essential Duties:
-Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
-Respond to patient questions and/or concerns according to DCA Policies.
-Answering Telephones.
-Scheduling Appointments.
-Maintaining Appointment Book.
-Confirming Appointments.
-Follow up on no shows/cancellation of Appointments.
-Register Patients on sign in sheet.
-Post charges and payments to patient accounts.
-Checking voicemail on a daily basis.
-Maintain a clean and friendly waiting area for patients.
Job Summary:
DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Essential Duties:
-Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
-Respond to patient questions and/or concerns according to DCA Policies.
-Answering Telephones.
-Scheduling Appointments.
-Maintaining Appointment Book.
-Confirming Appointments.
-Follow up on no shows/cancellation of Appointments.
-Register Patients on sign in sheet.
-Post charges and payments to patient accounts.
-Checking voicemail on a daily basis.
-Maintain a clean and friendly waiting area for patients.
Skills:
Required Skills & Experience:
-Experience answering telephones.
-Must have exceptional customer service skills.
Preferred Skills & Experience:
-Experience working in a dental, medical, or other health-care office, preferred.
-Knowledge of insurance plans (HMO/PPO), is a plus.
Required Skills & Experience:
-Experience answering telephones.
-Must have exceptional customer service skills.
Preferred Skills & Experience:
-Experience working in a dental, medical, or other health-care office, preferred.
-Knowledge of insurance plans (HMO/PPO), is a plus.
Education:
Required Education:
-High school diploma or GED.
Preferred Education:
-N/A
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
Required Education:
-High school diploma or GED.
Preferred Education:
-N/A
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
If interested, please apply through this job post. You may send a copy of your most recent resume. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Destiny Monday-Friday (08:30 AM - 05:00 PM PST).

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