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Patient Services Representative Jobs in Two Rivers, WI

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Patient Services Representative information

See Two Rivers, WI salary details

$17

$26

$36

How much do patient services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient services representative in Two Rivers, WI is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Two Rivers, WI? For Patient Services Representative jobs in Two Rivers, WI, the most frequently searched job titles are:
What cities near Two Rivers, WI are hiring for Patient Services Representative jobs? Cities near Two Rivers, WI with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Two Rivers, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $55,422 per year, or $26.6 per hour.

Patient Service Representative Float - Allouez - Green Bay, WI

Prevea Health

Green Bay, WI • On-site

$17 - $21.75/hr

Other

PTO

Posted 27 days ago

Prevea Health rating

7.6

Company rating: 7.6 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

Back Patient Service Representative Float - Allouez #26-409 Green Bay, Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location Allouez-005 Description

This position is full-time and will work 40-hours per week. It is full-time benefit eligible.


PSR Float


Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative Float (PSR Float) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. This role will support multiple locations.
What you will do

  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batches and/or deposits to appropriate staff for processing.
  • Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.


Education Qualifications

  • High School Diploma and/or GED Required

Experience Qualifications

  • Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities

  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
  • Able to work independently and think critically using provided information.

Physical Demands

  • Sit - Constantly
  • Stand - Rarely
  • Walk - Rarely
  • Drive - Rarely
  • Climb (Stairs/Ladders) - Rarely
  • Bend (Neck) - Frequently
  • Gross Manipulation (Hands/Arms) - Rarely
  • Squat - Rarely
  • Twist/Turn (Neck) - Occasionally
  • Lift/Carry 0-10 lbs. - Rarely
  • Lift/Carry 11-25 lbs. - Rarely
  • Lift/Carry 26-35 lbs. - Rarely
  • Push/Pull up to 10 lbs. - Rarely
  • Push/Pull 11-25 lbs. - Rarely
  • Push/Pull 26-35 lbs. - Rarely
  • Reach (Above shoulder level) - Rarely
  • Reach (Below shoulder level) - Constantly
  • Simple Grasping (Hands/Arms) - Constantly
  • Fine Manipulation (Hands/Arms) - Constantly
  • Gross Manipulation (Hands/Arms) - Constantly


Working Conditions

  • Noise - Occasionally


Travel Requirements

  • 5%


Hearing Requirements

  • Hears Whispers < 3 feet - Constantly
  • Hears Whispers 3-8 feet - Constantly


Vision Requirements

  • Color Discrimination - Constantly
  • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
  • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly


Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Position Located In Green Bay,WI

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