Patient Services Manager Jobs in Rochester, MI (NOW HIRING)

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

Summary Description

The supervisor serves as a liaison on a designated shift.  Functions as a resource person for management and staff.  Provides on-site problem solving for management and administrative staff.  Facilitates and validates decision-making regarding nursing practice.  Assists in the development of policies and procedures.  Participates in the education and development of patient care staff.

Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards.

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.   As directed, implements external and internal audit recommendations.  Ensures hospital departments achieve objectives for diversity of their suppliers.

1.  On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments.  Makes decisions about staff placement and patient placement as needed.  Facilitates and participates in interdepartmental problem solving on off shifts and weekends.  Maintains high visibility and is readily accessible to staff.  Promotes shared decision-making when interacting with staff and assigns pool and agency staff.*

2.  Collaborates with other health care disciplines to provide optimal patient care.  Facilitates the delivery of patient services on all shifts and weekends.  Required to be available for call; may be required to work at various facilities.*

3.  Uses six leadership actions; adheres to the DMC's Customer Service Standards.*

4.  Interprets/facilitates implementation of hospital and nursing policy/procedure.* 
5.  Actively participates in the development of staff.  Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.*

6.  Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.*

7.  In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix.*

8.  Monitors staff interactions with patients, families and the public.*

9.  Functions as a resource person for patient care.*

10.  Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies.  Facilitates transfer of patients to appropriate area (e.g., ICU).*

11.  Assists with the orientation, training of staff and provides input for the evaluation of staff.  Acts as a mentor to new staff (i.e., emergencies, general practice).*

12.  Collaborates with management and staff to meet unit goals.*

13.  Initiates disciplinary action when indicated; communicates relevant information to manager.*

14.  Serves on committees and participates in organizational activities as appropriate.*

15.  Participates in performance improvement activities including data collection.*

16.  Shares joint accountability with institution for maintaining competency.*

COMPLIANCE STATEMENT
Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.  As directed, implements external and internal audit recommendations.  Ensures hospital departments achieve objectives for diversity of their suppliers.

Minimum Qualifications

1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience.

2. More than two years of progressively more responsible nursing experience.  Management experience, preferred.

3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.

Skills Required

1.  Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs.

2.  Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions.

3.  Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment (e.g., medical emergencies, staffing fluctuations, time commitments, varying patient emotions, attitudes, conditions, etc.)

4. Ability to adapt to technologies used in the work environment.

5. Interpersonal skills necessary to establish/maintain effective communication provide leadership for departmental personnel and develop/maintain productive working relationships with other departments, medical staff and the community.

6. Leadership and educational skills to assist in meeting the needs of staff in accordance with departmental goals/objectives.

7. Demonstrate willingness to make meaningful contribution to the work environment as evidenced through behavior and attitude.

8. Specialized clinical knowledge and analytical ability to accurately facilitate patient care.