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Patient Services Coordinator Jobs in Rochester, MI

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Patient Services Representative

Southfield, MI · Hybrid

$16 - $20.25/hr

The Patient Services team is responsible for delivering a best in-class patient experience through timely, accurate and professional follow-up and resolution to patient complaints, problems, issues ...

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Patient Services Coordinator information

See Rochester, MI salary details

$12

$19

$24

How much do patient services coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient services coordinator in Rochester, MI is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.12 per hour, depending on experience, location, and employer.

What does a patient services coordinator do?

A Patient Services Coordinator is responsible for managing the administrative and communication tasks involved in patient care within a healthcare facility. They schedule appointments, handle patient intake, answer questions about services, and act as a liaison between patients, medical staff, and insurance providers. Their goal is to ensure a smooth and positive experience for patients by addressing their needs and helping them navigate the healthcare system.

What does a patient services coordinator do?

A patient services coordinator performs administrative and customer service duties at a medical facility. These duties include coordinating appointment schedules, counseling patients on treatment options available to them, and assessing benefit or insurance plans. Qualifications for this job include a high school diploma and some postsecondary training in medical administration and clerical work. You should be familiar with health benefits, medical billing, accounting, and be competent with computer software.

What are the key skills and qualifications needed to thrive as a patient services coordinator?

To thrive as a Patient Services Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or a related field, often supported by an associate's degree or relevant experience. Familiarity with medical scheduling software, electronic health records (EHR) systems, and insurance verification tools is typically required. Exceptional communication, problem-solving abilities, and a patient-centered attitude help you excel in managing patient interactions and coordinating care. These skills are crucial for ensuring efficient operations, positive patient experiences, and effective coordination between patients and healthcare providers.

What are some common challenges patient services coordinators face when managing patient appointments and communication?

Patient Services Coordinators often handle a high volume of appointment scheduling, which can be challenging when balancing urgent patient needs, provider availability, and last-minute changes. Additionally, they must communicate effectively with patients who may have questions or anxieties about their care, requiring compassion and strong interpersonal skills. Navigating electronic health record systems and ensuring accurate data entry are also critical, as mistakes can impact patient care and clinic operations. Building strong organizational habits and maintaining clear communication with both patients and clinical staff are key to overcoming these challenges.

What is the difference between Patient Services Coordinator vs Medical Office Assistant?

AspectPatient Services CoordinatorMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesScheduling, patient communication, insurance verificationAdministrative tasks, data entry, patient check-in/out
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, outpatient clinics

Both roles involve administrative support in healthcare settings, but Patient Services Coordinators focus more on patient communication and scheduling, while Medical Office Assistants handle more clerical and administrative tasks. They often work together to ensure smooth patient flow and office operations.

More about Patient Services Coordinator jobs

What are the most commonly searched types of Patient Services jobs in Rochester, MI?

The most popular types of Patient Services jobs in Rochester, MI are:

What are popular job titles related to Patient Services Coordinator jobs in Rochester, MI?

For Patient Services Coordinator jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Patient Services Coordinator jobs in Rochester, MI look for?

The top searched job categories for Patient Services Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Patient Services Coordinator jobs?

Cities near Rochester, MI with the most Patient Services Coordinator job openings:

Patient Services Coordinator jobs near you
Infographic showing various Patient Services Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,151 per year, or $19.3 per hour.

International/Exec Patient Service Coordinator

Henry Ford Health

Detroit, MI

Part-time

Posted 12 days ago

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 575 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

 -Part Time-

Responsible for coordinating all international and executive health patient inquiries and care experiences, including inpatient and outpatient visits and procedures. Lead the patient journey from initial request through completion of care, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing departments. Serve as the primary liaison and advocate between patients, families, and clinical and non-clinical teams. Coordinate all concierge services and maintain constructive communication across all parties involved in patient care. Participate with department leadership in goal development and process improvements to enhance operational efficiency and patient satisfaction.

Qualifications

EDUCATION AND EXPERIENCE:

  • Associate's degree required; Bachelor's degree preferred
  • Minimum 3 years progressively responsible healthcare experience demonstrating improved operational efficiencies and patient-centered care
  • Proficiency with electronic medical records, appointment scheduling systems, and payment collection processes
  • Strong proficiency with common computer applications and IT systems
  • Excellent interpersonal and customer service skills with professional demeanor and cultural awareness
  • Strong verbal and written communication abilities with internal and external stakeholders
  • Demonstrated problem-solving, critical thinking, and organizational skills with ability to manage multiple priorities and meet established timelines

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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