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Director Patient Services Jobs in Rochester, MI (NOW HIRING)

Wayne Health

Patient Services Representative

Detroit, MI · On-site

$17.25 - $22/hr

Confirm patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed * Collect co-payments, fees for services and past due balances

Wayne Health

Patient Services Representative

Detroit, MI · On-site

$17.25 - $22/hr

Confirm patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed * Collect co-payments, fees for services and past due balances

Wayne Health

Patient Services Representative

Detroit, MI · On-site

$17.25 - $22/hr

... directed * Schedule patient appointments according to defined protocols * Provide excellent ... service to deliver a positive patient and family experience, identify and respond to any additional ...

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All JobsPatient Services JobsDirector Patient Services JobsDirector Patient Services Jobs in Rochester, MI

Director Patient Services information

See Rochester, MI salary details

$30.8K

$111.6K

$160.2K

How much do director patient services jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director patient services in Rochester, MI is $111,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $134,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient services position, and why are they important?

To thrive as a Director Patient Services, you typically need a background in healthcare administration, strong leadership experience, and a relevant degree such as in nursing or healthcare management. Familiarity with hospital information systems, patient management platforms, and regulatory compliance (like HIPAA) is generally required, and certifications such as Certified Patient Experience Professional (CPXP) can be advantageous. Outstanding interpersonal communication, conflict resolution, and team-building abilities are essential soft skills in this position. These combined skills ensure effective oversight of patient services, drive patient satisfaction, and enable the delivery of high-quality, compliant care in complex multi-disciplinary environments.

What is a director patient services?

A Director of Patient Services oversees the delivery of healthcare services to ensure quality patient care and compliance with regulations. They manage healthcare staff, develop policies, and work to improve patient satisfaction and operational efficiency. This role often requires collaboration with medical professionals, administrators, and external agencies to enhance service delivery. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are the primary challenges a director patient services typically faces in their daily work?

Directors of Patient Services often navigate challenges such as balancing patient satisfaction with operational efficiency, ensuring compliance with healthcare regulations, and addressing the diverse needs of both patients and staff. They frequently coordinate between clinical teams, administrative departments, and external stakeholders to resolve service issues and improve patient experience. The fast-paced nature of healthcare demands strong problem-solving skills and adaptability, as priorities can shift quickly with patient needs or policy changes. Successfully overcoming these challenges is crucial to maintaining high standards of care and fostering a positive work environment for the entire team.

What are the most commonly searched types of Patient Services jobs in Rochester, MI? The most popular types of Patient Services jobs in Rochester, MI are:
What are popular job titles related to Director Patient Services jobs in Rochester, MI? For Director Patient Services jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Director Patient Services jobs in Rochester, MI look for? The top searched job categories for Director Patient Services jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Director Patient Services jobs? Cities near Rochester, MI with the most Director Patient Services job openings:
Director Patient Services jobs near you
Infographic showing various Director Patient Services job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $111,608 per year, or $53.7 per hour.

Director Patient Care Services

Karmanos Cancer Institute

Mount Clemens, MI • On-site

$120 - $180/hr

Other

Posted 5 days ago

Karmanos Cancer Institute rating

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Responsible for external and internal contracts for short-term and long-range strategic planning, resolution of issues to enhance the development and quality of nursing care and developing and monitoring policies and procedures. Assists nursing managers with the development, implementation and monitoring of supply, capital and FTE budgets. Collaborates with Human Resources and nursing managers in the recruitment and retention of nursing personnel. Serves on medical staff committees and nursing staff committees as a nursing representative or advisor.

Essential Functions and Responsibilities:

1. Plans, directs, controls and evaluates patient care nursing operations in collaboration with the Chief Nursing Officer. Develops and recommends short- and long-term strategic plans and methods for achieving goals. Assists in establishing standards of performance, quality assurance and control, and patient care delivery.

2. Serves as a resource and representative by assisting with the planning of cooperative projects with other hospital departments and community agencies. Promotes integration of services with other hospital divisions.

3. Creates and maintains correspondence, records, reports, and other documentation related to the work.

4. Acts as a liaison/resource to Chief Nursing Officer when working with managers, all levels of nursing staff and other disciplines, physicians, patients and families, schools of nursing, architects, contractors, vendors, professional organizations, clergy and the media.

5. Interacts on a regular basis with physicians to obtain feedback, resolve issues or plan for future needs.

6. Assumes 24-hour accountability, 7 days per week for areas of responsibility.

7. Conducts rounds to areas of responsibility.

Required:

Masters’ Degree in Nursing, Business Administration or related field within two years of hire date.

  • If Masters is not obtained in Nursing, must have a Bachelor’s degree in Nursing.

Must be licensed as Registered Nurse in the State of Michigan.

Minimum of five years acute care nursing experience required.

Progressive management experience required, with proven interpersonal and communication skills.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.

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