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Director Patient Services Jobs in Rochester, MI (NOW HIRING)

Wayne Health

PSR

Detroit, MI · On-site

$17.25 - $22/hr

Confirm patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed * Collect co-payments, fees for services and past due balances

University Physician Group

PSR

Detroit, MI · On-site

$17.25 - $22/hr

Confirm patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed * Collect co-payments, fees for services and past due balances

Imh

Patient Meal Manager Registered Dietitian

Denver, CO · On-site

$34.01 - $52.51/hr

This position is responsible for all aspects of Patient Services within the Culinary Service ... In conjunction with the System-level Directors, develops and implements plans to achieve desired ...

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Director Patient Services information

See Rochester, MI salary details

$30.8K

$111.6K

$160.2K

How much do director patient services jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director patient services in Rochester, MI is $111,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $134,400.00 per year, depending on experience, location, and employer.

What is a director patient services?

A Director of Patient Services oversees the delivery of healthcare services to ensure quality patient care and compliance with regulations. They manage healthcare staff, develop policies, and work to improve patient satisfaction and operational efficiency. This role often requires collaboration with medical professionals, administrators, and external agencies to enhance service delivery. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are the primary challenges a director patient services typically faces in their daily work?

Directors of Patient Services often navigate challenges such as balancing patient satisfaction with operational efficiency, ensuring compliance with healthcare regulations, and addressing the diverse needs of both patients and staff. They frequently coordinate between clinical teams, administrative departments, and external stakeholders to resolve service issues and improve patient experience. The fast-paced nature of healthcare demands strong problem-solving skills and adaptability, as priorities can shift quickly with patient needs or policy changes. Successfully overcoming these challenges is crucial to maintaining high standards of care and fostering a positive work environment for the entire team.

What are the key skills and qualifications needed to thrive in the director patient services position, and why are they important?

To thrive as a Director Patient Services, you typically need a background in healthcare administration, strong leadership experience, and a relevant degree such as in nursing or healthcare management. Familiarity with hospital information systems, patient management platforms, and regulatory compliance (like HIPAA) is generally required, and certifications such as Certified Patient Experience Professional (CPXP) can be advantageous. Outstanding interpersonal communication, conflict resolution, and team-building abilities are essential soft skills in this position. These combined skills ensure effective oversight of patient services, drive patient satisfaction, and enable the delivery of high-quality, compliant care in complex multi-disciplinary environments.

What are the most commonly searched types of Patient Services jobs in Rochester, MI?

The most popular types of Patient Services jobs in Rochester, MI are:

What are popular job titles related to Director Patient Services jobs in Rochester, MI?

For Director Patient Services jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Director Patient Services jobs in Rochester, MI look for?

The top searched job categories for Director Patient Services jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Director Patient Services jobs?

Cities near Rochester, MI with the most Director Patient Services job openings:

Director Patient Services jobs near you
Infographic showing various Director Patient Services job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $111,608 per year, or $53.7 per hour.

Regional Director of Business Development - Hospice

St. Croix Hospice

Livonia, MI • On-site

Full-time

Re-posted 10 days ago

St. Croix Hospice rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

4th of 47 rated hospices

Job description

Work Where You Matter!
At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Regional Director of Business Development

Position Overview
In this role you are responsible for managing all aspects of organizational business development programs including, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, managing subordinates business development activities, participation and planning of business development events, functions, training, and negotiating service contracts with skilled nursing facilities, hospitals, managed care organizations, government agencies, and other payers.

Essential Functions and Skills
Responsibilities

  • Coordinate daily business development operations including providing direct oversight of the establishment and implementation of business development initiatives.
  • Manages CRM and CRM activity for business development team.
  • Assists the Director of Patient Services in establishing organizational patient volume projections in the annual budget and in establishing allocations for the marketing department per site location. Monitors allocation of resources according to budgetary limitations.
  • Works with the Director of Patient Services to continuously conduct market assessments and develops a comprehensive marketing plan designed to meet budgetary patient volume projections.
  • Employs marketing and promotional initiatives to achieve budgetary patient volume projections.
  • Establishes and maintains positive working relationships with current and potential referral and payer sources.
  • Assist in recruitment, selection, orientation, and supporting the business development team.
  • Builds and monitors community, customer, payer and patient perceptions of the organization.
  • Provides leadership and support to Director of Patient Services in strategic planning including identifying opportunities for additional or improved services to address customer needs and concerns.
  • Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
  • Maintains comprehensive working knowledge in the field of hospice business development and shares information with appropriate organization personnel.
  • Develops community resources and assists customers in accessing community resources should services not be provided by organization.
  • Monitors and reports cost effectiveness of business development efforts.
  • Achieves annual business development objectives by contributing relevant information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining regional sales system improvements; implementing change.
  • Meets business development objectives by forecasting requirements and preparing an annual budget with Chief Officers and Executive Directors.
  • Establishes business development objectives by creating a business development plan and quota and works directly with Director of Patient Services and subordinates to develop marketing strategy and projections.
  • Maintains and expands customer base by counseling community coordinators in building and maintaining rapport with key consumers and identifying new consumer opportunities.
  • Recommends service lines by identifying new service opportunities, and service changes; surveying consumer needs and trends.
  • Performs other duties as assigned.
     

Requirements/Qualifications

  • Bachelor's degree in Marketing, Business Administration, or healthcare related field.
  • At least one (1) to three (3) years experience in health care business development management, preferably in hospice care operations.
  • Demonstrated ability to supervise and direct professional and administrative personnel.
  • Ability to aggressively grow business and deal tactfully with customers and the community.
  • Knowledge of corporate business management.
  • Demonstrates good communications skills, negotiation skills, and public relations skills.
  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
  • Ability to pass DHS background study.

Preferred

  • Master’s degree.

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