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Patient Services Manager Jobs in Bothell, WA (NOW HIRING)

Uw

Patient Services Supervisor

Seattle, WA · On-site

$34.38/hr

Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow. * Oversee staff scheduling, HR data systems, and deliver high-quality customer service. * Track ...

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Patient Services Manager information

See Bothell, WA salary details

$33.5K

$73.9K

$125.2K

How much do patient services manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for patient services manager in Bothell, WA is $73,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or patient services. Strong leadership, communication skills, and knowledge of healthcare regulations are also important, and some roles may require certification such as Certified Medical Manager (CMM).

What are the most commonly searched types of Patient Services jobs in Bothell, WA?

The most popular types of Patient Services jobs in Bothell, WA are:

What job categories do people searching Patient Services Manager jobs in Bothell, WA look for?

The top searched job categories for Patient Services Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Patient Services Manager jobs?

Cities near Bothell, WA with the most Patient Services Manager job openings:

Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $73,875 per year, or $35.5 per hour.

Patient Services Operations Manager

Neighborcare Health

Seattle, WA • On-site

$68K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Purpose
The Patient Services Operations Manager provides strategic and operational leadership for Patient Services Representatives (PSR) and Patient Services Representatives - Lead across multiple clinical sites. In partnership with Clinic Administrators of assigned sites, this role oversees all front office operations and direct leadership of assigned staff, including day-to-day oversight of clinic schedules to meet patient access needs. The Manager is responsible for optimizing patient care delivery and supporting a positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.
This position will provide front offer support for the following clinics: Pike Place Market, Ballard & Youth, Lake City, Magnuson, Housing & Health Outreach Team (7 housings clinics), and School-based Health Centers.
Health, Wellness & Retirement Benefits:
  • Medical, Dental & Vision insurance
  • Paid time off & paid holidays
  • Retirement with contribution match
  • Life & AD&D, pet insurance
  • Employee assistance program, & more!

Compensation:
  • The target wage range for this position is $68,494.40 to $101,358.40 annually.
  • Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Primary Responsibilities:
People Leadership (50%):
  • Provide direct supervision, coaching, and professional development for a regional team of 10-25 PSR, including PSR Leads.
  • Lead recruitment, onboarding, training, evaluations, and corrective actions with HR and site leaders; coordinate and support onboarding and performance of staff including float pool staff and volunteers at assigned clinics.
  • Conduct regular 1:1 meetings to support staff growth, retention, and performance.
  • Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
  • Monitor and adjust staffing and FTE levels across clinics based on operational needs, including same-day coverage coordination and long-term staffing planning. Collaborate with Clinic Administrators on scheduling, timekeeping, and workforce planning.
  • Ensure direct reports complete required training, competencies, and documentation.
  • Facilitate training and support staff in pursuing advanced skills and leadership pathways.
  • Lead and/or facilitate staff and team meetings, including but not limited to creating agenda, tracking deliverables and minutes.

Operations Management (50%):
  • Participate in organizational planning and policies or procedure development with central Operations team and leadership.
  • Implement and monitor standardized workflows for all Patient Services front office operations, ensuring alignment with organizational standards and regulatory requirements.
  • Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning.
  • Ensure compliance with cash handling procedures and complete daily reconciliation.
  • Complete required Front Office process and financial reports in a timely manner.
  • Develop training materials and tools for staff. Conduct monthly Revenue Cycle Front Office operations training for new and current staff, in partnership with Director of Revenue Cycle and peer leaders.
  • Use data and feedback to identify process improvement opportunities. Lead and/or support implementation of solutions to improve patient services operations efficiency, patient access, and clinical quality.
  • Work with assigned clinic Lead teams to plan for long-term patient and staff needs, resources, and process improvements.
  • Support resolution of patient issues and/or complaints in a timely manner. Escalating to site leadership, as needed, to ensure effective outcomes.
  • Champion a culture of equity, safety, and continuous improvement that aligns with Neighborcare's mission and core values.
  • Partner with assigned clinic site lead team during annual budgeting.

Required Skills:
  • Knowledge of HIPAA and confidentiality regulations as they apply to patient and staff information
  • Knowledge of electronic medical records (Epic preferred), including navigation, task management, and basic reporting
  • Knowledge of principles of standardized clinical workflows and performance improvement
  • Knowledge of culturally responsive practices and an understanding of how identity (race, ethnicity, gender, etc.) intersects with patient and staff experience
  • Intermediate knowledge of front office operations, including patient check-in, registration, and point-of-service collections
  • Intermediate knowledge of insurance reimbursement processes, including eligibility verification and authorization workflows.
  • Knowledge of customer service principles, including service recovery techniques for resolving patient and staff concerns professionally and empathetically

Required Abilities:
  • Ability to maintain confidentiality and comply with HIPAA and privacy regulations
  • Ability to supervise, coach, and support development for large or dispersed teams (10-25 staff)
  • Ability to lead and manage through change, including the implementation of standardized workflows
  • Ability to de-escalate concerns, resolve issues, and maintain professionalism in high-pressure situations
  • Ability to assess, prioritize, and respond to competing operational needs in a fast-paced, high-pressure clinical environment
  • Ability to navigate interpersonal and performance-related concerns with empathy, discretion, and professionalism
  • Ability to work effectively with individuals from diverse backgrounds, including across racial, ethnic, cultural, gender identity, and socioeconomic lines
  • Ability to adapt and remain resilient in response to staffing fluctuations, evolving priorities, and process changes
  • Ability to work evenings and weekends, as needed

Preferred Skills:
  • Electronic medical record experience. Experience with Epic preferred.
  • Experience supervising across multiple clinic locations or service lines

Education/Experience Requirements:
  • AA Degree or equivalent; or high school diploma or GED
  • 2 years of leadership in a professional setting

Preferred Requirements:
  • Bachelor's Degree
  • 2 years of leadership experience in medical or dental clinic, specifically overseeing one or more of the following functions: patient check-in, patient scheduling

About Neighborcare Health:Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
Learn more about us here.
The full job description is available upon request
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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