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Patient Service Representative Jobs in Georgia (NOW HIRING)

Ortho Atlanta

Patient Service Representative

Fayetteville, GA · On-site

$15.25 - $19.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures

OrthoAtlanta

Patient Service Representative

Fayetteville, GA · On-site

$16 - $20.50/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures

usrs2

PRN Patient Service Representative

Athens, GA

$17 - $21.50/hr

American Health Imaging has an entry-level PRN Patient Service Representatives for Athens, GA. We are looking for a customer-service focused candidate that is looking to excel in a medical office ...

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How much do patient service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient service representative in Georgia is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.08 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are the most commonly searched types of Patient Service Representative jobs in Georgia?

The most popular types of Patient Service Representative jobs in Georgia are:

What are popular job titles related to Patient Service Representative jobs in Georgia?

For Patient Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Georgia look for?

The top searched job categories for Patient Service Representative jobs in Georgia are:

What cities in Georgia are hiring for Patient Service Representative jobs?

Cities in Georgia with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,681 per year, or $16.7 per hour.

Patient Service Representative

Ortho Atlanta

Fayetteville, GA • On-site

$15.25 - $19.50/hr

Full-time

Re-posted 5 days ago

Job description

Locations: Fayetteville, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you'll:
  • Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
  • Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
  • Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
  • Input and update patient demographics, insurance information, and visit details into the EMR system
  • Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow

A Great Fit If You...
  • Thrive in a fast-paced, people-facing role
  • Communicate clearly and compassionately with patients and staff
  • Juggle multiple responsibilities with poise and attention to detail
  • Love organizing tasks and solving front-desk challenges
  • Work independently while being a strong team player

What You'll Need
  • High School Diploma or equivalent
  • 2+ years of experience in a medical office or clinical setting preferred
  • Familiarity with medical terminology and EMR systems (Epic a plus)
  • Strong customer service skills and a professional, patient-focused demeanor
  • Excellent organizational, multitasking, and time-management abilities
  • Strong verbal and written communication skills
  • High attention to detail and discretion with patient information

Why OrthoAtlanta?
  • Work with a collaborative clinical team in a respected practice
  • Opportunity to grow within a dynamic healthcare setting
  • Make a meaningful impact on patient experience every day

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!

Apply