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Patient Access Service Representative Jobs in Georgia

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Decatur, GA

$16.75 - $21.50/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA

$16.50 - $21/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Johns Creek, GA · On-site

$16 - $20.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$18.90 - $23.03/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Decatur, GA · On-site

$16.75 - $21.50/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Johns Creek, GA · On-site

$16 - $20.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Decatur, GA

$18.90 - $23.03/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Decatur, GA · On-site

$16.75 - $21.50/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Decatur, GA · On-site

$16.75 - $21.50/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Johns Creek, GA · On-site

$16 - $20.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

Emory Healthcare

Patient Access Representative

Atlanta, GA

$16.50 - $21.25/hr

Ensures all insurance requirements are met prior to or on the date of service and informs patients ... A Patient Access Rep II will also assist patients, guarantors and families with insurance questions ...

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How much do patient access service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for patient access service representative in Georgia is $16.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.88 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are the most commonly searched types of Patient Access Service Representative jobs in Georgia?

The most popular types of Patient Access Service Representative jobs in Georgia are:

What are popular job titles related to Patient Access Service Representative jobs in Georgia?

For Patient Access Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Georgia look for?

The top searched job categories for Patient Access Service Representative jobs in Georgia are:

What cities in Georgia are hiring for Patient Access Service Representative jobs?

Cities in Georgia with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,452 per year, or $16.1 per hour.

Patient Access Representative

Emory Healthcare

Atlanta, GA • On-site

$16.50 - $21.25/hr

Other

Re-posted 20 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

159th of 888 rated healthcare providers

Job description

Overview
Be inspired. Be valued. Belong. At Emory Healthcare
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, leadership programs
  • And more
Description
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RESPONSIBILITIES:
  • A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
  • The representative will ensure patient insurance verification is accomplished and all requirements are met.
  • Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies.
  • Calls patients to pre-register or confirm appointments.
  • A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital.
  • Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
  • Identifies patients who require early financial counseling intervention.
  • Ensures all uninsured patients are referred to a financial counselor as appropriate.
  • A Patient Access Rep II will also assist patients, guarantors and families with insurance questions in a professional manner and is responsible for escalating any unaddressed insurance benefit concerns to the department Financial Counselor.
  • Maintains confidentiality of patient information, employee information and other information covered by regulations or professional ethics.
  • Performs duties in support of the EHC Patient Access Mission Statement.
  • Position requires self-motivated individual with demonstrated ability in time management who can handle high patient volumes and fast pace.
  • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
  • Maintains knowledge of multiple department system applications utilized by Patient Access.
  • Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines.
  • Effectively communicates identified issues and concerns in a constructive and professional manner.
  • Participates in generating ideas and solutions for improvements.
  • Responds in a timely and appropriate way to verbal and written requests.
  • Accurately searches the database to establish if patient is new or an established patient.
  • Obtains required signature for release of information in a timely manner, adhering to policy and procedures.
  • Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient.
  • Reconfirms date of birth and legal spelling of the patients name.
  • Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.).
  • Scans patient id and insurance cards.
  • Makes every attempt to collect patient liability as appropriate and documents the response if not collected.
  • Appropriately distributes registration paperwork according to departmental procedures.
  • Schedules procedures/follow-up appointments.
  • Communicates hospitals financial policies to all patients.
  • Call patients to pre-register or confirm appointments.
  • Maintains appropriate monthly assurance accuracy rate as determined by the department.
  • Maintains established departmental standards regarding productivity, quality, and collections.
MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent.
  • Must have at least 2 years healthcare related or customer service experience.
  • Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
  • Associate or bachelor degree may be accepted in lieu of experience.
  • Certified Healthcare Access Associate (CHAA) preferred.
  • Typing skills with a minimum of 35 wpm and good communication skills.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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