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Patient Service Representative Float Jobs (NOW HIRING)

Imh

$19.29 - $25.61/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative ...

RadNet

Patient Service Representative Float

Baltimore, MD · On-site

$18 - $23/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders ...

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Patient Service Representative Float information

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$26

How much do patient service representative float jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient service representative float in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service representative float?

A Patient Service Representative Float is a healthcare administrative professional who supports various departments or locations within a medical facility as needed. Unlike a standard Patient Service Representative who works in a single department, a Float is flexible and fills in wherever there are staffing shortages. Their tasks typically include greeting patients, scheduling appointments, collecting patient information, verifying insurance, and answering phone calls. This role requires adaptability, strong communication skills, and the ability to quickly learn new processes across different teams. Working as a Float provides exposure to multiple areas within the healthcare system and helps ensure smooth patient flow throughout the facility.

What are the key skills and qualifications needed to thrive as a patient service representative float?

To thrive as a Patient Service Representative Float, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration preferred. Familiarity with electronic medical records (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent communication, adaptability, and customer service skills are crucial for interacting with diverse patients and adapting to various clinical settings. These abilities ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

How does a patient service representative float adapt to working at multiple clinic locations, and what strategies help ensure a smooth transition between teams?

As a Patient Service Representative Float, you'll regularly move between different clinic locations to provide front-desk support where needed most. Adapting quickly to new workflows, staff, and patient populations is essential. Successful floats often familiarize themselves with each site's unique procedures and maintain open communication with permanent team members. Being proactive, organized, and approachable helps build rapport and ensures you can efficiently support diverse teams and deliver consistent patient care experiences.

What is the difference between Patient Service Representative Float vs Patient Service Representative?

AspectPatient Service Representative FloatPatient Service Representative
CertificationsCPR, HIPAA, customer service trainingCPR, HIPAA, customer service training
Work EnvironmentMultiple departments, varied locationsSingle department or clinic
Employer UsageHospitals, clinics needing flexible staffingSpecific department or practice
Search IntentComparing flexible vs fixed rolesJob duties and requirements

The Patient Service Representative Float typically works across multiple departments or locations, offering flexibility in scheduling and duties. In contrast, the Patient Service Representative usually works within a specific department or clinic. The float role requires similar certifications but emphasizes adaptability, while the standard role focuses on consistent responsibilities within one setting.

How do you become a patient service representative float?

To become a patient service representative float, candidates typically need previous experience in healthcare customer service, strong communication skills, and familiarity with electronic health records. Some employers may require certification such as the Certified Patient Access Representative (CPAR) and flexibility to work in different departments or locations.

How hard is it to be a patient service representative?

Being a patient service representative can be moderately challenging as it requires strong communication skills, attention to detail, and the ability to handle stressful situations. The role involves managing patient interactions, scheduling, and insurance documentation, often requiring familiarity with electronic health records and customer service techniques.
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What job categories do people searching Patient Service Representative Float jobs look for?

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Patient Service Representative Float jobs near you
Infographic showing various Patient Service Representative Float job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Representative - Float

Intermountain Healthcare

Broomfield, CO • On-site

$19.29 - $25.61/hr

Other

Posted 18 days ago

Intermountain Health rating

7.2

Company rating: 7.2 out of 10

Based on 843 frontline employees who took The Breakroom Quiz

345th of 891 rated healthcare providers

Job description

Patient Service Representative

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Essential Functions.

  • Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
  • Documents all phone calls accurately and completely in the electronic medical record (EMR).
  • Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
  • Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
  • Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
  • Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
  • Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

  • Professional etiquette and communication.
  • Collaboration / Teamwork
  • Confidentiality
  • Customer service
  • Resolving patient needs
  • Computer literacy
  • Time management
  • Critical thinking/situational awareness
  • Cash management

Minimum Qualifications

  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
  • Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
  • Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

  • One year of customer service experience involving interactions with customers in person and by phone.
  • Billing and collections experience.
  • Computer literacy in using electronic medical records (EMR) systems and other relevant software.
  • High school diploma or GED preferred.
  • Multilingual

Physical Requirements

  • Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
  • Position may require standing for long periods of time, lifting supplies
  • May assist patients into/out of the clinic.

Location:

Broomfield Clinic, Central Park Clinic - Occupational Medicine and Physical Therapy, Larkridge Clinic, Platte Valley Hospital, Wheat Ridge Clinic

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $25.61

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

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