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Patient Service Representative 2 Jobs (NOW HIRING)

Inova Health System

Patient Service Representative

$18 - $22.75/hr

Patient Service Representative 2 The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound ...

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Patient Service Representative 2 information

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$13

$19

$26

How much do patient service representative 2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient service representative 2 in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service representative 2?

Patient Service Representative 2 is a healthcare support role responsible for assisting patients with registration, scheduling appointments, verifying insurance information, and addressing general inquiries at a medical facility. This position is typically a step above entry-level, requiring experience or additional training in patient relations and administrative processes. Patient Service Representatives 2 play a key role in ensuring smooth communication between patients and medical staff, contributing to a positive patient experience. They may also handle billing, maintain patient records, and ensure compliance with privacy regulations.

How does a patient service representative 2 typically collaborate with clinical staff to enhance patient experience?

As a Patient Service Representative 2, you play a vital role in facilitating communication between patients and clinical teams. You’ll often coordinate appointment scheduling, relay important information, and assist with pre-visit preparations to ensure smooth patient visits. Collaboration with nurses, physicians, and other administrative staff is essential to resolve patient concerns promptly and accurately. This teamwork helps create a seamless care experience and fosters a supportive environment for both patients and staff.

What are the key skills and qualifications needed to thrive as a patient service representative 2, and why are they important?

To excel as a Patient Service Representative 2, you need strong administrative skills, familiarity with healthcare procedures, and typically a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification processes is often required. Outstanding communication, customer service, and problem-solving abilities help you manage patient interactions effectively and resolve issues quickly. These skills are crucial for ensuring a positive patient experience, efficient clinic operations, and accurate information handling in healthcare settings.

What is the difference between Patient Service Representative 2 vs Patient Service Representative 1?

AspectPatient Service Representative 2Patient Service Representative 1
CredentialsHigh school diploma; some roles may require certification in medical office proceduresHigh school diploma; typically no certification required
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, clinics
ResponsibilitiesHandles complex patient inquiries, manages scheduling, assists with insurance verificationPerforms basic patient check-in, appointment scheduling, data entry

Patient Service Representative 2 roles generally require more experience and may involve handling more complex tasks compared to Patient Service Representative 1. Both positions work in similar healthcare settings, but the 2 level often involves additional responsibilities and skills.

What cities are hiring for Patient Service Representative 2 jobs?

Cities with the most Patient Service Representative 2 job openings:

What states have the most Patient Service Representative 2 jobs?

States with the most job openings for Patient Service Representative 2 jobs include:

What are popular job titles related to Patient Service Representative 2 jobs?

For Patient Service Representative 2 jobs, the most frequently searched job titles are:

Patient Service Representative 2 jobs near you

Patient Service Representative II

Farmington Hills, MI • On-site

Michigan Institute of Urology
Outpatient Health Care • 201 - 500 employees
Learn more about Michigan Institute of Urologyexternal

$17.25 - $22/hr

Other

Medical

Posted 8 days ago

Michigan Institute Of Urology rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Patient Service Representative II

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

Responsibilities include but are not limited to:

  • Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
  • Actively participates in problem solving and identifying improvement opportunities.
  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
  • Collects outstanding patient balances.
  • Obtains referrals and authorizations when required.
  • Scans incoming faxes, consents, reports, and all other patient information into patient chart.
  • Generates batch transmittal reports for each day.
  • Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Ensures proper hand off of responsibilities once their task is completed.
  • Meets established attendance criteria and starts work promptly.
  • Punctual and dependent for assigned/confirmed shifts.
  • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
  • Consistently demonstrates good use of time and resources.
  • Ensuring that all medical records are accurate and complete.
  • Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
  • Performs other position related duties as assigned.

Knowledge | Skills | Abilities

  • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
  • Ability to answer multiple incoming telephone calls.
  • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.

Requirements

Education Requirements

High School Diploma or equivalent required. Some college work preferred.

Experience Requirements

Minimum of 2-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred. Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Required Travel

N/A

Physical Demands

Carrying Weight

Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

What Michigan Institute Of Urology employees say

Pay

Hours and flexibility

Workplace

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