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Patient Service Representative 2 Jobs in Virginia

ZOLL Medical

Patient Service Representative

Danville, VA · On-site

$16.25 - $20.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL LifeVest

Patient Service Representative

Courtland, VA · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL LifeVest

Patient Service Representative

Petersburg, VA · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL LifeVest

Patient Service Representative

Roanoke, VA · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL LifeVest

Patient Service Representative

Chesapeake, VA · On-site

$15.25 - $19.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL Medical

Patient Service Representative

Roanoke, VA · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

ZOLL LifeVest

Patient Service Representative

Abingdon, VA · On-site

$16.75 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL * Disclosure of ...

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Patient Service Representative 2 information

What is a patient service representative 2?

Patient Service Representative 2 is a healthcare support role responsible for assisting patients with registration, scheduling appointments, verifying insurance information, and addressing general inquiries at a medical facility. This position is typically a step above entry-level, requiring experience or additional training in patient relations and administrative processes. Patient Service Representatives 2 play a key role in ensuring smooth communication between patients and medical staff, contributing to a positive patient experience. They may also handle billing, maintain patient records, and ensure compliance with privacy regulations.

How does a patient service representative 2 typically collaborate with clinical staff to enhance patient experience?

As a Patient Service Representative 2, you play a vital role in facilitating communication between patients and clinical teams. You’ll often coordinate appointment scheduling, relay important information, and assist with pre-visit preparations to ensure smooth patient visits. Collaboration with nurses, physicians, and other administrative staff is essential to resolve patient concerns promptly and accurately. This teamwork helps create a seamless care experience and fosters a supportive environment for both patients and staff.

What are the key skills and qualifications needed to thrive as a patient service representative 2, and why are they important?

To excel as a Patient Service Representative 2, you need strong administrative skills, familiarity with healthcare procedures, and typically a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification processes is often required. Outstanding communication, customer service, and problem-solving abilities help you manage patient interactions effectively and resolve issues quickly. These skills are crucial for ensuring a positive patient experience, efficient clinic operations, and accurate information handling in healthcare settings.

What is the difference between Patient Service Representative 2 vs Patient Service Representative 1?

AspectPatient Service Representative 2Patient Service Representative 1
CredentialsHigh school diploma; some roles may require certification in medical office proceduresHigh school diploma; typically no certification required
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, clinics
ResponsibilitiesHandles complex patient inquiries, manages scheduling, assists with insurance verificationPerforms basic patient check-in, appointment scheduling, data entry

Patient Service Representative 2 roles generally require more experience and may involve handling more complex tasks compared to Patient Service Representative 1. Both positions work in similar healthcare settings, but the 2 level often involves additional responsibilities and skills.

What cities in Virginia are hiring for Patient Service Representative 2 jobs?

Cities in Virginia with the most Patient Service Representative 2 job openings:

Patient Service Representative 2 jobs near you

Patient Service Representative 2

Fairfax, VA • On-site

Inova Health System
Health Care and Social Assistance • 10K+ employees
Learn more about Inova Health Systemexternal

$18 - $23/hr

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

Job description

Inova Health is looking for a dedicated Patient Service Representative 2 to join the team. This hybrid role will be full-time day shift from Monday - Friday between Business Hours. (Must Report On-Site As Needed)

Remote Eligibility: This position is eligible for remote/hybrid work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV

The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Patient Service Representative 2 Job Responsibilities:

  • Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

* Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.

* Interviews patients to secure and document required medical, financial, demographic and insurance information.

* Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.

* Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.

* May assist with new hire training as well as assisting other contact centers based on staffing needs.

* May perform additional duties as assigned.

Minimum Qualifications:

  • Experience - 1 year healthcare or relevant experience. Or bachelor's degree in lieu of experience.
  • Education: High School or GED

Preferred Qualifications:

  • Bilingual proficiency (Spanish) to support a diverse patient population
  • Experience working with scheduling, authorizations, or specialty workflows

What Inova Health System employees say

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