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Patient Service Representative 2 Jobs (NOW HIRING)

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$16.75 - $21.25/hr

Overview Patient Service Representative, Knoxville Neurology Specialist Full Time, 72 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and ...

Covenant Health

PATIENT SERVICE REP II

Clinton, TN · On-site

$14.25 - $18.25/hr

Overview Patient Service Representative Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Overview Patient Service Representative, Float Pool - Anderson County PRN/OCC, Variable Hours, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Patient Service Representative, Float Pool Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$16.75 - $21.25/hr

Overview Patient Service Representative, CH Diagnostic Center West Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed ...

Covenant Health

PATIENT SERVICE REP II

Harriman, TN · On-site

$15.75 - $20/hr

Overview Patient Service Representative, Parkway Cardiology PRN/OCC, Variable Hours Per Pay Period Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$14.75 - $18.75/hr

Overview Patient Service Representative, Urgent Care- North Knoxville Full Time, 72 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed ...

Howard University

Patient Service Rep II

Washington, DC · On-site

$22/hr

Prior to patient visits, history verification and collection of time-of-service payments and co ... Represents assigned Student Dentists/Student Hygienists appropriately and maintains effective ...

Howard

$22/hr

Prior to patient visits, history verification and collection of time-of-service payments and co ... Represents assigned Student Dentists/Student Hygienists appropriately and maintains effective ...

Advocate Aurora Health

$20.80 - $31.20/hr

Pay Range $20.80 - $31.20 Patient Service Representative II AHF Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive ...

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Patient Service Representative 2 information

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How much do patient service representative 2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient service representative 2 in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service representative 2?

Patient Service Representative 2 is a healthcare support role responsible for assisting patients with registration, scheduling appointments, verifying insurance information, and addressing general inquiries at a medical facility. This position is typically a step above entry-level, requiring experience or additional training in patient relations and administrative processes. Patient Service Representatives 2 play a key role in ensuring smooth communication between patients and medical staff, contributing to a positive patient experience. They may also handle billing, maintain patient records, and ensure compliance with privacy regulations.

How does a patient service representative 2 typically collaborate with clinical staff to enhance patient experience?

As a Patient Service Representative 2, you play a vital role in facilitating communication between patients and clinical teams. You’ll often coordinate appointment scheduling, relay important information, and assist with pre-visit preparations to ensure smooth patient visits. Collaboration with nurses, physicians, and other administrative staff is essential to resolve patient concerns promptly and accurately. This teamwork helps create a seamless care experience and fosters a supportive environment for both patients and staff.

What are the key skills and qualifications needed to thrive as a patient service representative 2, and why are they important?

To excel as a Patient Service Representative 2, you need strong administrative skills, familiarity with healthcare procedures, and typically a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification processes is often required. Outstanding communication, customer service, and problem-solving abilities help you manage patient interactions effectively and resolve issues quickly. These skills are crucial for ensuring a positive patient experience, efficient clinic operations, and accurate information handling in healthcare settings.

What is the difference between Patient Service Representative 2 vs Patient Service Representative 1?

AspectPatient Service Representative 2Patient Service Representative 1
CredentialsHigh school diploma; some roles may require certification in medical office proceduresHigh school diploma; typically no certification required
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, clinics
ResponsibilitiesHandles complex patient inquiries, manages scheduling, assists with insurance verificationPerforms basic patient check-in, appointment scheduling, data entry

Patient Service Representative 2 roles generally require more experience and may involve handling more complex tasks compared to Patient Service Representative 1. Both positions work in similar healthcare settings, but the 2 level often involves additional responsibilities and skills.

What cities are hiring for Patient Service Representative 2 jobs?

Cities with the most Patient Service Representative 2 job openings:

What states have the most Patient Service Representative 2 jobs?

States with the most job openings for Patient Service Representative 2 jobs include:

What are popular job titles related to Patient Service Representative 2 jobs?

For Patient Service Representative 2 jobs, the most frequently searched job titles are:

Patient Service Representative 2 jobs near you

PATIENT SERVICE REP II

Knoxville, TN • On-site

Covenant Health
See more jobs at Covenant Healthexternal

$16.75 - $21.25/hr

Full-time

Re-posted 25 days ago

Job description

Overview
Patient Service Representative, Knoxville Neurology Specialist
Full Time, 72 Hours Per Pay Period, Day Shift
Covenant Medical Group Overview:
Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Responsibilities
  • Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • May answer telephone calls and route accordingly.
  • Receives and records changes in patient information.
  • Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
  • Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Responsible for scheduling appointments for return visits and end of day procedures and balancing.
  • Compiles data for the billing personnel.
  • Attends meetings as required and participates on committees as directed.
  • Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None

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