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Patient Service Rep Ii Jobs (NOW HIRING)

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative, Urgent Care- Northshore Full Time, 72 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Patient Service Representative, Float Pool - Anderson County PRN/OCC, Variable Hours, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Overview Patient Service Representative, Cardiology Associate of East Tennessee Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed ...

Covenant Health

PATIENT SERVICE REP II

Lenoir City, TN · On-site

$15.50 - $19.75/hr

Overview Patient Service Representative, Urgent Care- Lenoir City PRN/OCC, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization ...

Covenant Health

PATIENT SERVICE REP II

Alcoa, TN · On-site

$15.25 - $19.50/hr

Overview Patient Service Representative, Urgent Care- Maryville Full Time, 72 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed ...

Covenant Health

PATIENT SERVICE REP II

Lenoir City, TN · On-site

$15.50 - $19.75/hr

Overview Patient Service Representative Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization ...

Covenant Health

PATIENT SERVICE REP II

Clinton, TN · On-site

$14.25 - $18.25/hr

Overview Patient Service Representative Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN

$16.75 - $21.25/hr

Patient Service Representative, Urgent Care- Cumberland Ave Full Time, 72 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Patient Service Representative, Cardiology Associates of East Tennessee Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and ...

Covenant Health

PATIENT SERVICE REP II

Knoxville, TN · On-site

$15 - $19.25/hr

Patient Service Representative Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization of ...

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All JobsPatient Service Rep Ii Jobs

Patient Service Rep Ii information

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$13

$19

$26

How much do patient service rep ii jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for patient service rep ii in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the most chill healthcare job?

A Patient Service Representative II typically works in a healthcare setting handling patient inquiries, scheduling, and administrative tasks. The role often involves regular hours, minimal physical demands, and a calm environment, making it relatively low-stress compared to clinical positions. Strong communication skills and attention to detail are important for success in this role.

How do I become a patient service rep?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may require certification in medical office procedures or patient communication. On-the-job training is common, and familiarity with electronic health records (EHR) systems is often preferred.

What is the difference between Patient Service Rep Ii vs Patient Service Rep I?

AspectPatient Service Rep IPatient Service Rep II
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; often similar certifications as Rep I
Work EnvironmentMedical offices, clinics, hospitalsSame as Rep I, with increased responsibilities
Job ResponsibilitiesBasic patient check-in, appointment schedulingMore complex scheduling, insurance verification, patient follow-up

Patient Service Rep II typically handles more complex tasks and may require more experience, but both roles share similar credentials and work environments. The Rep II position often involves additional responsibilities, reflecting a higher level of expertise within the same industry.

How to get started in a PSR career?

To start a Patient Service Representative II career, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Entry-level positions may require certification or training provided by the employer.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational experience in administrative tasks, patient communication, and medical record management. It can serve as a stepping stone to more advanced healthcare roles, but may require certification or training depending on the employer. The job typically involves working in a clinical or medical office environment with standard office hours.
More about Patient Service Rep Ii jobs
What cities are hiring for Patient Service Rep Ii jobs? Cities with the most Patient Service Rep Ii job openings:
What states have the most Patient Service Rep Ii jobs? States with the most job openings for Patient Service Rep Ii jobs include:
What job categories do people searching Patient Service Rep Ii jobs look for? The top searched job categories for Patient Service Rep Ii jobs are:
Patient Service Rep Ii jobs near you
Infographic showing various Patient Service Rep Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Service Representative (PSR) II

Patient Service Representative (PSR) II

Southeast Primary Care Partners

Dalton, GA • On-site

$15.50 - $19.75/hr

Full-time

Posted 26 days ago

Job description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.
Requirements
Job Summary
The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.
Patient Service Representative-l
Responsibilities
  • Greets patients as they arrive and manages 20-minute wait time.
  • Assists patient with intake processes including copying required documents.
  • Collects co-payments, co-insurance and deductibles and issues receipts.
  • Manages cashier box and daily deposits according to company policies.
  • Processes walk-in patients and visitors.
  • Answers phones and schedules appointments (special focus on physician requested return visits).
  • Schedules referrals as indicated.
  • Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
  • Manages medical records (maintains, files/scans, prepares for schedule).
  • Ensures all correspondence is scanned and/or filed in timely manner.
  • Performs all other related duties as assigned
  • Education, Experience and Skills

Requirements:
  • High school graduate or GED required.
  • One year of related work experience including data entry.
  • Working knowledge of medical office procedures and medical terminology.
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills required (AIDET).
  • Successful initial competency assessment, following rotational training.
  • Excellent interpersonal skills
  • Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
  • Must be detail-oriented and highly organized
  • Firm grasp on administrative processes, and organizational policies
  • Knowledge of patient care and examination procedures
  • Must be able to maintain confidentiality at all times
  • Microsoft Office Suite
  • ICD-10 and CPT experience preferred
  • Proficient in patient check in, check out and referral process.

Patient Service Representative-II
Responsibilities
Perform all responsibilities for PSR-I
  • Assist in training and evaluation of new hires
  • Assisting other PSRs and providers in need
  • Assisting PSR-Team Lead as directed
  • Solves issues of moderate complexity
  • Assists in training of new PSR's
  • Performs all other related duties as assigned

Key physical and mental requirements:
  • Ability to lift up to 50 pounds
  • Ability to push or pull heavy objects using up to 50 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt
Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
12/2024

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