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Patient Service Associate Jobs in Worcester, MA (NOW HIRING)

Axelon

Patient Services Coordinator

Worcester, MA · On-site

... service appointments Complete Emergency Department and Labor & Delivery registrations Coordinate ... Associate Degree or Healthcare-related certificate 1-2 years of hospital registration, patient ...

Emerson Hospital

Patient Access Associate I

Concord, MA

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Emerson Hospital

Patient Access Associate I

Concord, MA

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Emerson Hospital

Patient Access Associate I

Concord, MA

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where ... Register patients accurately and efficiently for hospital and clinical services * Coordinate ...

Sodexo

Patient Services Manager 1

Worcester, MA · On-site

$60K - $65K/yr

Lead two essential service areas that directly support patient experience and hospital operations ... Associate degree or equivalent experience What we offer Compensation is fair and equitable ...

Sodexo

Patient Services Manager 1

Worcester, MA

$60K - $65K/yr

Lead two essential service areas that directly support patient experience and hospital operations ... Associate degree or equivalent experience What we offer Compensation is fair and equitable ...

Sodexo

Patient Services Manager 1

Worcester, MA · On-site

$60K - $65K/yr

Lead two essential service areas that directly support patient experience and hospital operations ... Associate degree or equivalent experience What we offer Compensation is fair and equitable ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Worcester, MA

Patient Service Associate information

See Worcester, MA salary details

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How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Worcester, MA is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.62 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Worcester, MA?

The most popular types of Patient Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Patient Service Associate jobs?

Cities near Worcester, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,341 per year, or $18.9 per hour.

Dental Patient Services Representative II

Family Health Centers

Worcester, MA • On-site

$17.50 - $22.25/hr

Other

Re-posted 25 days ago

Job description

Dental Patient Services Representative Level II

The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers.

Program Specific Essential Duties and Responsibilities:

  • In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations.
  • Trains staff and assists with the on-going competencies of the front desk staff when requested.
  • Maintains provider schedules to ensure patient access.
  • Generates schedules, processes schedule changes and handles template changes as necessary.
  • Responds and follows-up on patient issues as directed.
  • Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls.
  • Identifies need for translation services to facilitate patient visit
  • Accurately utilizes SDK computer registration system.
  • Advocates for patients and work with highly sensitive/confidential information
  • Has knowledge of Health Center services and payment policies.
  • Codes encounter form using ICD10 book. Enters codes and diagnosis in computer and charges all encounters for billing.
  • Participates in problem solving activities within the department and Health Center.
  • Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.
  • Responsible for collection of co-pays and patient balances at the time of service.
  • Understands types of insurance, verifies insurance
  • Oversees and assesses patient wait time. Handles information in confidential manner
  • Initiates/completes specialized documentation
  • Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results.
  • Obtains prior approvals for visits
  • Any and all other duties as assigned.

Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education - And - Experience

High School Diploma/GED required. Graduate of a medical office administration program or Associates degree preferred. - Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.

  • Bilingual in English and another language appropriate to the patient population preferred, but not required.
  • Preferred candidate will have completed Medical Office Administration certification program.
  • Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.

Monday- Friday; 8:30am-5:00pm with a possibility working to 6:00pm.

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