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Patient Service Associate Jobs in Worcester, MA (NOW HIRING)

Emerson Hospital

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

Emerson Hospital

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

Sigma

Patient Access Representative

Worcester, MA · On-site

$17.25 - $22/hr

OR * Associate's or Bachelor's degree with at least 1 year of recent healthcare scheduling ... Excellent customer service and communication skills. Preferred Qualifications * Patient Access ...

Sigma

Patient Services Coordinator

Worcester, MA · On-site

Patient Services Coordinator - Revenue Cycle Worcester, MA | Onsite | 3-Month Contract | Weekend ... service to patients, families, and healthcare providers Required Qualifications * Associate Degree ...

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Showing results 21-40

All JobsPatient Service Associate JobsPatient Service Associate Jobs in Worcester, MA

Patient Service Associate information

See Worcester, MA salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Worcester, MA is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.62 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Worcester, MA?

The most popular types of Patient Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Patient Service Associate jobs?

Cities near Worcester, MA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,341 per year, or $18.9 per hour.

Patient Care Associate II/ 40 hr/eves

Massgeneralbrigham

Newton, MA • On-site

$21.41/hr

Full-time

Posted 11 days ago

Job description

Site: Newton-Wellesley Hospital


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical activities such as acting as a receptionist, coordinating equipment, providing transportation activities, and performing tasks specific to the department assigned.
The Patient Care Assistant II interacts with patients, families, nursing, and a variety of interdisciplinary personnel and possesses strong interpersonal and communication skills. The PCA II staff collaborate amongst themselves to ensure safe patient care and smooth unit operations.


Qualifications

Six months of experience as a Nursing Assistant or as a Nursing student currently enrolled in a formal program who has successfully completed at least one clinical rotation or is currently enrolled in and successfully completes the NWH Patient Care Assistant Training Program.

Phlebotomy experience preferred.

High school graduate or equivalent required.

Additional Job Details (if applicable)

Additional Job Description


Remote Type

Onsite


Work Location

2014 Washington Street


Scheduled Weekly Hours

40


Employee Type

Regular


Work Shift

Evening (United States of America)


Pay Range

$21.41 - /

Grade

3


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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