The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
Patient Service Associate - Duke Triangle Endoscopy Center
Durham, NC · On-site
$16 - $20.25/hr
NC Hwy 54, Suite 210 Durham, NC 27713 JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process ...
Patient Service Associate - Duke Triangle Endoscopy Center
Durham, NC · On-site
$16 - $20.25/hr
NC Hwy 54, Suite 210 Durham, NC 27713 JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$15.50 - $19.50/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
New
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$15.50 - $19.50/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
New
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associate-Duke Cancer Center Raleigh
Durham, NC · On-site
$16.50 - $20.75/hr
... management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Duties and ...
Patient Service Associates-Duke Primary Care-Blue Ridge
Durham, NC · On-site
$16.50 - $20.75/hr
Patient Service Associate (PSA) - Duke Primary Care-Blue Ridge **$2,500 commitment Bonus for Eligible Candidates** Duke Primary Care - Blue Ridge offers comprehensive family medicine and lab services ...
Patient Service Associates-Duke Primary Care-Blue Ridge
Durham, NC · On-site
$16.50 - $20.75/hr
Patient Service Associate (PSA) - Duke Primary Care-Blue Ridge **$2,500 commitment Bonus for Eligible Candidates** Duke Primary Care - Blue Ridge offers comprehensive family medicine and lab services ...
Patient Service Associates-Duke Primary Care-Blue Ridge
Durham, NC · On-site
$15.50 - $19.50/hr
Patient Service Associate (PSA) - Duke Primary Care-Blue Ridge **$2,500 commitment Bonus for Eligible Candidates** Duke Primary Care - Blue Ridge offers comprehensive family medicine and lab services ...
Patient Service Associates-Duke Primary Care-Blue Ridge
Durham, NC · On-site
$15.50 - $19.50/hr
Patient Service Associate (PSA) - Duke Primary Care-Blue Ridge **$2,500 commitment Bonus for Eligible Candidates** Duke Primary Care - Blue Ridge offers comprehensive family medicine and lab services ...
Patient Service Associate - NCEENT of North Durham
Durham, NC · On-site
$16.50 - $20.75/hr
JOB LOCATION NCEENT of North Durham - 4102 North Roxboro Street JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily ...
Patient Service Associate - NCEENT of North Durham
Durham, NC · On-site
$16.50 - $20.75/hr
JOB LOCATION NCEENT of North Durham - 4102 North Roxboro Street JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily ...
Patient Service Associate information
See Raleigh, NC salary details
$12.62 - $13.66
2% of jobs
$13.66 - $14.70
9% of jobs
$14.70 - $15.74
9% of jobs
$16.31 is the 25th percentile. Wages below this are outliers.
$15.74 - $16.78
11% of jobs
$16.78 - $17.82
18% of jobs
The median wage is $17.98 / hr.
$17.82 - $18.86
14% of jobs
$19.86 is the 75th percentile. Wages above this are outliers.
$18.86 - $19.90
14% of jobs
$19.90 - $20.94
9% of jobs
$20.94 - $21.99
6% of jobs
$21.99 - $23.03
6% of jobs
$23.03 - $24.07
3% of jobs
$12
$18
$24
How much do patient service associate jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for patient service associate in Raleigh, NC is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.10 per hour, depending on experience, location, and employer.
Is being a MOA a good entry level job?
A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.
What are Patient Service Associates?
Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.
What Is a Patient Service Associate?
A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.
What is a patient service associate?
A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.
What are some common challenges Patient Service Associates face and how can they effectively handle them?
Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.
What is the most chill healthcare job?
A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.
What are the responsibilities of a patient care associate?
A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.
What is the difference between Patient Service Associate vs Medical Receptionist?
| Aspect | Patient Service Associate | Medical Receptionist |
|---|---|---|
| Credentials | High school diploma; some roles may require certification in healthcare customer service | High school diploma; often no formal certification required |
| Work Environment | Hospitals, clinics, outpatient facilities | Doctor's offices, clinics, outpatient centers |
| Job Responsibilities | Patient check-in, scheduling, insurance verification, patient communication | Scheduling appointments, answering phones, greeting patients, managing records |
The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.
What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?
To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Raleigh, NC? The most popular types of Patient Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Service Associate jobs? Cities near Raleigh, NC with the most Patient Service Associate job openings:
Other
Posted 15 days ago
Duke University rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
434th of 553 rated colleges and universities
Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leader who will embrace our mission of Advancing Health Together.
The Service Access Team Lead is an integral part of the patient care team in the clinic/service area and is responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures. The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. The Patient Service Associate Team Lead will maintain a professional image in appearance and over the phone. The Patient Service Associate Team Lead contributes to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean.
Job Summary
Preparation for clinic
- Review listing of today's patients and next day patients (Department Appointment Report -DAR) Complete prior preparation activities as required by clinic/department area.
- Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared for patients prior to or at arrival Referral work queues Orders work queue.
- Obtain Imprest cash bag.
- Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management
- Perform other related clerical duties as assigned by Service Access Manager
Minimum Qualifications
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.
Knowledge, Skills and Abilities:
Strong verbal and written communication skills mandatory.
Basic PC skills.
Minimum six months data entry experience.
Medical terminolog y knowledge
Knowledge and understanding of telephone etiquette.
Ability to organize and prioritize.
Ability to provide oral and written instructions.
Ability to interact tactfully and courteously with the public.
Ability to apply specific departmental policies, rules and regulationsrelating to verifying patient in formation, collecting payments and maintaining records and forms.
Ability to establish and maintain effective relationships with other personnel.
Entry level supervisory skills (coaching/counseling, performance evaluation)
Knowledge of staff planning
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
What Duke University employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Duke University
Sourced by ZipRecruiter
Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Industry
Colleges, universities, and professional schools and hospitals
Company size
10,000+ Employees
Headquarters location
Durham, NC, US