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Patient Service Associate Jobs in Dallas, NC (NOW HIRING)

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Patient Service Associate information

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$21

How much do patient service associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient service associate in Dallas, NC is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Dallas, NC?

The most popular types of Patient Service jobs in Dallas, NC are:

What cities near Dallas, NC are hiring for Patient Service Associate jobs?

Cities near Dallas, NC with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Dallas, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,368 per year, or $16.5 per hour.

Patient Services Associate

Charlotte, NC

Carolina Oncology Specialists, PA
See more jobs at Carolina Oncology Specialists, PAexternal

$16.50 - $21/hr

Full-time

Re-posted 17 days ago

Job description

Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don't have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Position Name:Patient Services Associate
Reports to:Scheduling Manager/Supervisor
FLSA Status:Non Exempt
Department:Scheduling
Location:Carolina Oncology Specialist Charlotte, NC

Position Summary

The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This roleis responsible fordelivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.

Key Responsibilities

Front Desk Operations

  • Greet and check in patients in a professional, courteous, and empathetic manner

  • Verify patient demographics, insurance information, and required documentation

  • Maintain a clean, organized, and welcoming reception area

  • Manage patient check-in/check-out processes

  • Collectand postco-paysand patient responsibilityasrequired

  • Enterpatientinsurancepoliciesand perform real-time eligibility inthe Practice Management System when appropriate

Scheduling Coordination

  • Schedule, reschedule, and confirm patient appointmentsin accordance withprovider availability

  • Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)

  • Ensureaccurateentry of appointments into the scheduling system

  • Communicate appointment details clearly with patients and caregivers

  • Contact patientsregardingappointment reminders and changes

Administrative Support

  • Maintain and update patient records in the electronic medical record (EMR) system

  • Scan, file, and manage patient documentation efficiently

  • Assistwith insurance verification and referral tracking as needed

  • Collaborate with clinical staff to ensure smooth patient flow

  • Support front office workflows and special projects as assigned

Qualifications

Education & Experience

  • High school diploma or equivalent required

  • Prior experience in a medical office, scheduling, or front desk role preferred

  • Oncology or specialty practice experience is a plus

Skills & Competencies

  • Excellent communication and interpersonal skills

  • Strong organizational and time management abilities

  • Proficiencywith EMR systems and basic computer applications

  • Ability to multitask and work effectively in a fast-paced environment

  • High attention to detail and accuracy

  • Compassionate and patient-focused attitude

Work Environment

  • Fast-paced outpatient oncology practice

  • Frequent interaction with patients, families, and clinical staff

  • Requires sitting, standing, and use of computers for extended periods

Core Values Alignment

  • Demonstrate empathy and respect in all patient interactions

  • Maintain confidentiality and adhere to HIPAA regulations

  • Support a collaborative, team-oriented environment

  • Uphold the highest standards of professionalism and integrity

Position Type

  • Full-time

  • Day shift; occasional schedule flexibility may berequired

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