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Patient Service Associate Jobs in Boston, MA (NOW HIRING)

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Service Associate II

Lynn, MA · On-site

$17.85 - $24.02/hr

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. • The Service Associate II provides services as part of the patient care team. • ...

Service Associate II

Lynn, MA · On-site

$17.85 - $24.02/hr

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. • The Service Associate II provides services as part of the patient care team. • ...

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

Pre-Visit Associate I

Concord, MA · On-site

$22 - $29.57/hr

Job Summary Reporting to the Manager of Pre-Visit Services, the position facilitates the patients ... Associates degree preferred. Experience Minimum of 1-3 years experience in Registration, Hospital ...

Showing results 41-60

Patient Service Associate information

See Boston, MA salary details

$14

$20

$26

How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Boston, MA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $22.45 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Boston, MA?

The most popular types of Patient Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Patient Service Associate jobs?

Cities near Boston, MA with the most Patient Service Associate job openings:

Infographic showing various Patient Service Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,834 per year, or $20.6 per hour.

Patient Care Associate II/ 32hr Nights- 5 East

Mass General Brigham

Newton, MA • On-site

$21.41 - $25.28/hr

Part-time

Re-posted 7 days ago


Brigham and Women's Hospital rating

8.1

Company rating: 8.1 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

120th of 1,060 rated hospitals


Job description

Site: Newton-Wellesley Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
$750.00 Sign-on Bonus
The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical activities such as acting as a receptionist, coordinating equipment, providing transportation activities, and performing tasks specific to the department assigned.
The Patient Care Assistant II interacts with patients, families, nursing, and a variety of interdisciplinary personnel and possesses strong interpersonal and communication skills. The PCA II staff collaborate amongst themselves to ensure safe patient care and smooth unit operations.
Qualifications
Six months of experience as a Nursing Assistant or as a Nursing student currently enrolled in a formal program who has successfully completed at least one clinical rotation or is currently enrolled in and successfully completes the NWH Patient Care Assistant Training Program.
Phlebotomy experience preferred.
High school graduate or equivalent required.
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
32
Employee Type
Regular
Work Shift
Night (United States of America)
Pay Range
$21.41 - $25.28/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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