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Patient Service Associate Jobs in Washington (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Bowie, MD · On-site

$17.15 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Hanover, MD · On-site

$17.15 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Reston, VA · On-site

$15 - $18.95/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Olney, MD · On-site

$18 - $20.15/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Mercy Medical Center

Medical Receptionist

Columbia, MD · On-site

$26.75/hr

Responsibilities The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they ...

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Patient Service Associate information

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$14

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$28

How much do patient service associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient service associate in Washington is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.41 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Washington? The most popular types of Patient Service jobs in Washington are:
What cities in Washington are hiring for Patient Service Associate jobs? Cities in Washington with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $44,655 per year, or $21.5 per hour.
Patient Registration Associate (Friday-Tuesday, 10:30pm-7:00am)

Patient Registration Associate (Friday-Tuesday, 10:30pm-7:00am)

MedStar Health

Washington, DC • On-site

$19.50 - $24.50/hr

Full-time

Re-posted 10 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

131st of 884 rated healthcare providers

Job description

About the Job
Location: Georgetown University Hospital
Department: Emergency Room
Status: Full-time, 40-hours per week
Schedule: Friday-Tuesday (Wednesday & Thursday OFF), 10:30pm-7:00am (Night Shift)
Must be available for mandatory On-Site 'Invision' Class upon hire: Tuesday & Wednesday, 8:00am-4:30pm.
General Summary of Position
Responsible for inpatient and outpatient registration activities which include assessing the patient's financial status identifying and obtaining a source of payment and gathering sufficient information to facilitate reimbursement ensuring the notification is accurate and complete and interfacing with insurers and members of the health care team. Requires proficient and professional encounters with other departments insurance companies third-party administrators physician offices and associates to input correct patient demographics and insurance information verify eligibility and identify and obtain referral and authorization needs to ensure a seamless revenue cycle process.
Primary Duties and Responsibilities
  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Initiates and receives phone calls from patients (some transferred from clinical Departments) aimed at accurately completing insurance FSC/Plan information at the patient registration and visit levels of the billing system including Alternate Insurance information on the Appointment Data Form if appropriate. Must have knowledge of MGUH insurance contracts and the associated rules for claim submission in order to perform successfully which is defined as meeting or exceeding the published productivity standards regarding calls taken and/or placed system edits resolved and other quantifiable variables required.
  • Tracks and maintains referral and preauthorization records for all patients and ensures that authorizations are obtained updated and recorded in a timely manner such that patient care is not inappropriately delayed and that denials are minimized.
  • Provides complete pre-authorization insurance verification and basic benefits information on all outpatient registration accounts for patients utilizing the Medical Center's clinical systems. Performs duties pertaining to registration to include the use of GE Centricity Business/IDX and its supporting eligibility software programs to ensure accurate registration and capture of authorization/referral information for both IDX and SMS Invision. Updates patient demographic and insurance information; Maintains Department standards in terms of accounts accessed & accuracy rates.
  • Ensures the presence of pre-authorization and/or insurance referral numbers prior to a patient receiving services at GUH based on various insurance requirements & rules. Also assists with the tracking of continuing or multi-use authorizations and referrals while staying in contact with appropriate clinical department staff members if difficulties arise.
  • Provides benefit coordination for patients in order to properly instruct when services will or will not be covered by insurance and whether any co-payments or deductibles will be due at the point of service. Refers some cases to the proper department for Financial Assistance assessment prior to treatment.
  • Corrects accounts that have erroneous registration information and ensures that all associated claims have the correct financial classification so that timely and accurate claim submission occurs thus facilitating successful revenue cycle processes.
  • Communicates effectively and maintains positive relationships with external audiences this includes but is not limited to communicating directly with patients for clarification and follow-up purposes.
  • Acts timely on system edits to ensure that proper actions are taken on accounts so that successful reimbursement for services will occur (IDX Alerts and SMS for example)
  • Documents accurate information in the Patient Accounting system to be utilized by all staff including PUBS PFS CBO Case Management and Utilization Review (UR)
  • Collaborates with and coordinates the expertise of various clinical depts UR and other business departments in order to ensure reimbursement criteria have been met. Serves as a resource to support and assist these same departments with questions regarding registration FSC/Plan assignment and referrals as needed.
  • Communicates to PUBS and PFS leadership any system or procedural problem or inconsistency to prevent the problem's recurrence or improve existing processes and participate in educational and professional development activities.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered all-inclusive.

Minimal Qualifications
Education
  • High School Diploma or GED required
  • Associate's degree preferred
  • "CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE"

Experience
  • Experience in a customer service-oriented environment required and
  • Experience in hospital or physician registration insurance verification and/or medical billing required

Licenses and Certifications
  • N/A

Knowledge Skills and Abilities
  • Excellent oral and written communication skills excellent customer service skills Detail oriented. Excellent organizational skills.
  • Proficiency with medical terminology experience with basic anatomy/physiology.
  • Understanding of medical terminology ICD-9 codes and third-party payer procedures.
  • Knowledge of computerized registration scheduling and billing systems is a plus.
  • Good interpersonal and communication skills.

This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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