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Patient Service Associate Jobs in Spokane, WA (NOW HIRING)

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Patient Service Associate information

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$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for patient service associate in Spokane, WA is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.91 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Spokane, WA are hiring for Patient Service Associate jobs? Cities near Spokane, WA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you

Patient Services Representative

Camas Health Recovery Center

Airway Heights, WA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Patient Service Representative (PSR)
Camas Health Recovery Center
Baseline Pay Rate: $23/hr. At Camas, our total compensation package includes medical, dental, vision, and life insurance; short-term and long-term disability; an Employee Assistance Program (EAP); vacation, sick, jury duty, and bereavement leave; paid holidays; a 401(k)-retirement plan; and eligibility for tribal-discretion year-end bonuses and COLA adjustments.
Schedule: Rotates between Airway Heights and Mobile Unit
  • Monday - Friday 8-hour shifts starting between 6:30a - 8:30a
  • Rotating Saturday 7:30a - 11:30a

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Join Our Team!
Camas Health Recovery Center is seeking a Patient Service Representative (PSR) who is eager to support their clinic located in Airway Heights, WA.
The Patient Service Representative provides the first impression of the clinic to the public and is responsible for maintaining a welcoming and functioning front desk. Performs multiple office functions including reception (greeting and welcoming clients and members of the public), answering multi-phone line, medical record keeping, computer related tasks, and other administrative duties. The Patient Service Representative will report directly to the Front Office Supervisor.
The Patient Service Representative should adhere to and value the philosophical priorities of the HARM Reduction Model, that Medication Assisted Treatment is the preferred method of addressing opioid addiction and that every patient deserves to be treated with respect, compassion and dignity.
Responsibilities:
  • Greet clients, visitors and vendors
  • Answer phones
  • Page medical providers and counselors
  • Facilitate patient flow
  • Answer inquiries from patients and the public
  • Conflict resolution with clients
  • Monitor patient behavior and activity; collaborate with Safety Officer as needed
  • Regular interaction with a wide variety of ethnic, socioeconomic and cultural backgrounds
  • Regularly use the agency electronic medical records system to schedule appointments, provide schedule reminders to patients, indicate patient attendance
  • Collect patient fees
  • Take and upload patient photos into the electronic medical record
  • Copy forms and documents as needed
  • Route incoming mail and faxes
  • Maintain the patient waiting areas to ensure cleanliness and adequate supply stock
  • Maintain regular communication and attends meetings as requested
  • Complies with other ad hoc requests and projects as assigned
  • Knowledge and compliance with HIPAA policies and procedures
  • Interacts with all staff in a positive and motivational fashion supporting the company's mission and Best Practice Patient Experience
  • Available for coverage as needed during extended hours including nights and weekends

Position Requirements:
Education:
  • High school diploma or equivalent required.
  • Associate's or higher degree preferred.

Experience:
  • At least two years of experience in reception or in a position providing customer service, preferably in a medical or mental health setting required.
  • Opioid Treatment Program experience will be given hiring preference.

Other Requirements
  • Obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit.
  • Nights, weekends, and holidays may be required.

Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job:
    • A majority of the work shift is sitting at a desk in front of a computer.
    • Will spend some time on feet while filing, making photocopies or standing to greet a visitor.
    • Should have the ability to lift and carry up to 25 lbs. as may be responsible for moving office supplies or carrying heavy files or boxes of paper.

Additional:
  • The nature of this position is fast-paced in high-stress situations and conditions
  • Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change
  • Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills
  • Excellent interpersonal and communication skills
  • Excellent organizational and time management skills
  • Conducts all business activities in a professional and ethical manner
  • No history of alcohol or other drug misuse for 3 years prior to employment and does not display evidence of alcohol or other drugs while employed as the Patient Service Rep
  • Must be able to pass required background checks
  • Complies with and up-to-date with all other testing, screening and credentialing as required
  • Ability to travel as needed (minimal)

CONFLICT OF INTEREST:
All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Camas Health Recovery Center. Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Camas Health Recovery Center in a professional manner. Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.

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