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Patient Service Manager Jobs in Washington (NOW HIRING)

Patient First

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Annandale, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Annandale, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Lake Ridge, VA · On-site

$17.50 - $22/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Chantilly, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Woodbridge, VA · On-site

$17.25 - $22/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

TEKsystems

Patient Service Specialist

Ashburn, VA

$19/hr

Key Responsibilities • Greet patients and manage check-in/check-out processes • Complete ... patient service experience • Experience working in a healthcare or medical office environment ...

TEKsystems

Patient Service Specialist

Vienna, VA

$19/hr

Key Responsibilities • Greet patients and manage check-in/check-out processes • Complete ... patient service experience • Experience working in a healthcare or medical office environment ...

TEKsystems

Patient Service Specialist

Burke, VA

$19/hr

Patient Service Specialist Location: Burke, VA Pay: $19.00/hour Work Environment Fast-paced ... managing front desk operations at a busy physical therapy clinic. This role involves patient ...

TEKsystems

Patient Service Specialist

Ashburn, VA

$19/hr

Patient Service Specialist (Front Desk) Location: Vienna, VA Employment Type: Contract-to-Hire (4 ... Welcome patients and manage check-in/check-out processes * Register new patients and update patient ...

TEKsystems

Patient Service Specialist

Vienna, VA

$19/hr

Patient Service Specialist (Front Desk) Location: Vienna, VA Employment Type: Contract-to-Hire (4 ... Welcome patients and manage check-in/check-out processes * Register new patients and update patient ...

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25/hr

The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest ® , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use ...

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Patient Service Manager information

See Washington salary details

$34K

$74.8K

$126.8K

How much do patient service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for patient service manager in Washington is $74,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $89,500.00 per year, depending on experience, location, and employer.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and a relevant educational background such as a bachelor's degree in healthcare administration or a related field. Strong communication, organizational skills, and familiarity with healthcare management software are also important; some roles may require certification in healthcare management or related areas.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.
What are the most commonly searched types of Patient Service jobs in Washington? The most popular types of Patient Service jobs in Washington are:
What cities in Washington are hiring for Patient Service Manager jobs? Cities in Washington with the most Patient Service Manager job openings:
Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,847 per year, or $36 per hour.

Patient Service Supervisor

MedStar Health

Washington, DC • On-site

Full-time

Posted 13 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

About the Job
General Summary of Position
The individual in this position is responsible for coordinating in conjunction with the Patient Services Manager or Department Administrator all the functions and activities related to patient access in the department including but not limited to front end customer service accurate patient registration in the approved organization electronic scheduling and billing systems on-site insurance verification and financial counseling accurate Time-of-Service (TOS) payment collections and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position supervises and directs the maintenance and ongoing monitoring of the patient health record in department. The person in this position is responsible for organizing training and supervising the activities of personnel engaged in Patient Service activities. The person in this position creates and edits master schedules and works closely with the Patient Processing Manager to identify patient service issues and ensure continuity of services to patients and providers. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy policies procedures and standards.
Primary Duties and Responsibilities
  • Registration Process - Supervises the entire patient registration process including staff adherence with all established policies and procedures related to querying the Enterprise Access Directory (EAD) and obtaining complete demographic and insurance information for each patient appointment.
  • Participates in all personnel activities for registration staff including interviews orientation and training scheduling work sampling quality assurance and performance management. Regularly evaluates / mentors staff and counsels when appropriate. Ensures staffing is appropriate for clinic demand and makes recommendation to supervisor for staffing modifications as necessary.
  • Scheduling Process - Supervises the entire patient appointment scheduling process including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type provider referral and/or authorization requirements procedure orders and other appointment specific requirements
  • . Supervises the scheduling of surgical cases procedures and admissions for the department including staff adherence with GUH procedures and appropriate communication of GUH facilities policies and instructions to patients and families. Supervises and directs implementation and maintenance of the approved organization electronic scheduling and billing system patient scheduler system including triaging referrals and/or orders to the appropriate physician for care
  • . Performs or insures the performance of all master scheduling functions including development and maintenance of master schedules. Performs or insures the performance of daily scheduling edits as necessitated by provider schedule changes.
  • Patient Arrival / Check-in & Check-out Processes - Supervises the patient check-in and check-out process for department including patient reception validation of patient identity scanning of patient documents to the appropriate system resolution of all alerts for missing or inaccurate information prior to patient arrival insurance verification collection and electronic posting of time of service (TOS) payments appropriate and timely statusing of all appointments collection and review of all encounter forms daily deposit of TOS payments and preparation of charge batches.
  • Supervises daily batching process including encounter form completion and reconciliation to optimize charge capture and reimbursement. Reports to the Patient Services Manager and/or Administrator on daily activity and process improvement initiatives.
  • Ensures compliance with all applicable Georgetown Physicians Group (GPG) GUH department and internal audit policies and procedures. Ensures staff adherence to accurately review follow up and complete the approved organization electronic scheduling and billing system standard and custom reports including past pending missing charge charge lag and rejection reports. Recommends and implements corrective actions as appropriate. Addresses physician/patient issues and inquiries promptly and appropriately.
  • Provides resolution and follow up as necessary including written and verbal correspondence. Acts as liaison to the Physicians' Unified Billing Services (PUBS) and the Patient Financial Clearance Unit (PFCU) for patient account and provider enrollment issues and the Managed Care Department for insurance plan matters.
  • Referrals Pre-certification and Authorization Process - Supervises the referral pre-certification and authorization process for department including staff adherence to all GPG GUH and Managed Care Department requirements and contracts to ensure all patient appointments have required approvals in advance of the appointment.
  • Determines in conjunction with the provider if an appointment can be rescheduled if there is a missing referral pre-certification or authorization. Supervises communications with insurance companies patients and providers regarding eligibility verification benefits and deductible status and authorizations for office-based and Hospital services procedures and admissions.
  • Ensures coordination with the PFCU in obtaining any missing information for patient appointments. Ensures that eligibility and applicable authorizations are obtained prior to services being rendered for any and all accounts not previously verified through the PFCU. Supervises documentation of referrals and authorizations in the approved organization electronic scheduling and billing systems. Ensures staff adherence to correct use of all applicable data fields in the Open Referral Module and on the Appointment Data Form (ADF).
  • Provides training and education of staff on managed care contracts and processes system utilization of the approved organization electronic scheduling and billing system Joint Commission (JC) standards and Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines and compliance issues.
  • Patient Health Records - Responsible for ensuring staff adherence to GPG GUH and departmental policies and procedures for access to patient Medical Records / Electronic Health Records (MR/EHR). Supervises Scheduler Front Desk Administrative Support and Department Pre-certification / Authorization staff utilization of MR / EHR ensuring protocols are followed.
  • Monitors staff phone notes prescription requests and other EHR updates for timeliness and appropriateness. Participates in internal chart audits and monitoring of chart activity including complete patient intakes/dictations problem lists and disposition notes. Coordinates storage of files and maintains database for inactive patient charts.
  • Oversees the technology initiatives including EHR implementation projects and ongoing performance enhancements. Audits staff productivity and utilization of EHR and billing system to include indexing scanning phone notes files in error and other appropriate measures of staff productivity.
  • Patient Satisfaction - Collaborates with health care team members including physicians social workers residents and other clinicians as well as the Department Administrator and Patient Services Manager to identify barriers to efficient quality service. Participates in the development implementation and evaluation of measures to enhance services provided in the clinic.
  • Assists with planning developing and implementing new policies and procedures for outpatient clinic. Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results reviews with staff and collaborates in process improvements.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Minimal Qualifications
Education
  • Associate's degree Two years college preferred and
  • Bachelor's degree preferred

Experience
  • 4 years experience in a customer service environment including previous experience with an electronic health record system desired especially GE centricity EH or Aria required
  • Medical/clinical office experience including previous experience with computerized registration systems and supervisory experience preferred

Knowledge Skills and Abilities
  • Excellent interpersonal communication and customer service skills and good telephone etiquette.
  • Knowledge of medical terminology HMO/PPO insurances.
  • Effective oral and written communication skills.
  • Ability to deal effectively and professionally with a variety of different individuals.
  • Ability to perform in a high pressure environment and appropriately motivate staff.
  • Ability to organize and prioritize work.

This position has a hiring range of
USD $59,820.00 - USD $101,836.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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