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Patient Scheduling Representative Jobs (NOW HIRING)

Trinity Health

$16.50 - $22/hr

Job is fully Remote Patient Scheduling Rep Great opportunity for a Patient Scheduling Representative to work in an organization that focuses on treating the whole person, physically, emotionally, and ...

Trinityhealth

$16.50 - $22/hr

Job is fully Remote Patient Scheduling Rep Great opportunity for a Patient Scheduling Representative to work in an organization that focuses on treating the whole person, physically, emotionally, and ...

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Patient Scheduling Representative information

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How much do patient scheduling representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient scheduling representative in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What does a patient scheduling representative do?

A Patient Scheduling Representative is responsible for coordinating and managing appointments for patients within a healthcare facility or medical office. This role involves answering phone calls, verifying patient information, scheduling and rescheduling appointments, and sometimes handling insurance verification or pre-authorization tasks. Patient Scheduling Representatives serve as a key point of contact between patients and healthcare providers, ensuring that appointments are efficiently organized and that patients receive timely care.

What are some typical challenges patient scheduling representatives face, and how can they effectively manage them?

Patient Scheduling Representatives often encounter challenges such as managing high call volumes, coordinating complex appointment schedules, and addressing last-minute changes or cancellations. To navigate these challenges, it is important to develop strong organizational skills, become proficient with scheduling software, and communicate clearly with both patients and healthcare providers. Building rapport with patients and maintaining a calm, solution-oriented approach can also help ensure a positive experience even during busy or stressful times.

What are the key skills and qualifications needed to thrive as a patient scheduling representative, and why are they important?

To thrive as a Patient Scheduling Representative, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or equivalent. Familiarity with electronic scheduling systems, medical office software, and sometimes HIPAA certification is important. Excellent communication, customer service, and problem-solving abilities help build rapport with patients and resolve scheduling conflicts. These skills ensure efficient appointment management, patient satisfaction, and smooth clinical operations in a healthcare setting.

What is the difference between Patient Scheduling Representative vs Medical Receptionist?

AspectPatient Scheduling RepresentativeMedical Receptionist
CredentialsHigh school diploma; some roles may prefer certification in medical office administrationHigh school diploma; often similar certifications
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesScheduling patient appointments, managing calendars, confirming visitsGreeting patients, answering phones, managing patient check-in/out
Common UsageOften focused on appointment coordinationBroader front-desk duties including administrative tasks

Both roles work in healthcare settings and require strong communication skills. While the Patient Scheduling Representative primarily handles appointment scheduling and calendar management, the Medical Receptionist performs a wider range of front-desk duties, including patient check-in and administrative support. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What states have the most Patient Scheduling Representative jobs?

States with the most job openings for Patient Scheduling Representative jobs include:

What are popular job titles related to Patient Scheduling Representative jobs?

For Patient Scheduling Representative jobs, the most frequently searched job titles are:

Patient Scheduling Representative jobs near you
Infographic showing various Patient Scheduling Representative job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Onsite Patient Scheduling Representative

Orange City, FL

Orthopaedic Solutions Management
See more jobs at Orthopaedic Solutions Managementexternal

$15.25 - $19.50/hr

Full-time

Re-posted 11 days ago

Job description

Position Description: The Onsite Patient Scheduling Representative will be responsible for verifying and documenting all referrals and authorizations for physician clinic visits. They will verify new and existing insurance benefits to ensure that the correct co-pay is collected at the time of service, claims are filed to the correct mailing address, and referral requirements are documented. This person will be responsible for scheduling patients for physicians according to patient need in a call center environment.
 

What you'll do:

  • Contacting insurance companies via phone or internet to obtain effective date of insurance coverage, type of coverage, co-pay or co-insurance information, coverage for x-rays and casting, PCP information if required, whether referral is required, and address for claims submission.  
  • Ensure all benefit information if properly documented in the system.
  • Contact patient if information we have is not correct or we are unable to verify benefits for any reason, in order to obtain accurate information prior to patient’s scheduled appointment.  
  • Properly document the need for referral and coordinate with the Authorization Representative to confirm if any authorization questions occur.
  • Utilize insurance websites (Availity, Humana Military (Tricare), United Healthcare, etc.…) to obtain insurance benefits.
  • Assure compliance with all company plans policies and procedures set forth by the Florida Orthopaedic Institute
  • Efficiently answer calls and schedule patient appointments
  • All other duties as assigned. 

 What Makes You a Great Fit:

  • You thrive in a fast-paced, high-volume orthopedic clinic environment.
  • You are highly organized, detail-oriented, and confident managing multiple priorities.
  • You take ownership of your role and support both your provider and team proactively.
  • You value teamwork, adaptability, and accountability, and take pride in supporting your physician and patients.
  • You’re organized, tech-savvy, and committed to ensuring data and documentation are accurate and timely.

What you need:

  • Candidate must be a high school graduate. (required)
  • Registration, scheduling, healthcare benefits experience helpful.
  • Excellent customer service and communication skills.
  • Must be detail oriented.
  • Able to multi-task and handle high call volumes.
  • Must have working knowledge of Windows based computer environment and typing skills.

 Bonus if You Have:

  • 2 or more years of experience in a healthcare environment. (preferred)
  • Experience in orthopaedics, trauma, or a high-volume practice
  • Knowledge or understanding of scheduling systems
  • Athena EMR experience
  • Experience in orthopedics or another specialty clinic
  • Prior experience assisting with orthopedic procedures such as injections or suture removal

 What We Offer:

  • A stable, full-time assignment with a growing orthopedic practice.
  • Team-oriented environment focused on high-quality patient care
  • Opportunity to build long-term career growth in orthopedics

 About Florida Orthopaedic Associates

For more than 55 years, Florida Orthopaedic Associates has been committed to providing compassionate, state-of-the-art care to the communities we serve. That commitment has earned the trust of both patients and referring providers, making us a leading orthopaedic practice in Central Florida. Our team of fellowship-trained physicians delivers advanced non-surgical and surgical treatment options, with convenient access to specialists and same-day orthopaedic care across Central Florida, including DeLand, Orange City, Lake Mary, New Smyrna Beach, and Port Orange.

Orthopaedic Solutions Management is a Drug Free Workplace  

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.