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Patient Representative Jobs in Rialto, CA (NOW HIRING)

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$12

$23

$39

How much do patient representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient representative in Rialto, CA is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $27.50 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Rialto, CA?

For Patient Representative jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Rialto, CA look for?

The top searched job categories for Patient Representative jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Patient Representative jobs?

Cities near Rialto, CA with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Rialto, CA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $47,942 per year, or $23 per hour.

Patient Service Representative

DERMCARE MANAGEMENT LLC

Loma Linda, CA • On-site

$18 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Patient Service Representative
The Patient Service Representative is primarily responsible for supporting our clinic's daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.
Key Responsibilities:
General:
  • Greet patients & caregivers, providing welcoming and professional customer service.
  • Schedule & reschedule patient appointments as needed.
  • Chart preparation for following business day.
  • Verifying eligibility & benefits:
    • Listing co-pay, deductible, coinsurance on fee ticket.
    • Obtaining prior authorizations or referrals as required for patient visit.
    • Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.
  • Collect all monies due at time of service and post payments collected from patient copays & balances.
  • Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.
  • Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
  • Assist patients at check in, including, but not limited to:
    • Confirming/entering patient demographics into the practice management system.
    • Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards.
    • Document and call no shows.
  • Assist patients at check out, including but not limited to:
    • Collecting & posting payments from deductibles, elective procedures & cosmetic treatments.
    • Assisting with product sales.
    • Scheduling follow up appointments as directed by the providers/clinical staff.
    • Document and call no shows as needed.
    • Scan completed fee ticket into patients' chart at end of visit.
  • End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.
  • Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with call center.
  • Process and submit medical records request in accordance with HIPAA guidelines.
  • Distribute faxes as received to appropriate parties.
  • Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
  • Other duties as assigned by management from time to time.

Qualifications:
  • High school diploma or equivalent required.
  • Minimum of one (1) year of customer service experience required.
  • Healthcare experience preferred.
  • Prior experience in a Dermatology practice is a plus.
  • Bilingual (Spanish-speaking) skills are a plus; not required
  • Professional, courteous, and patient-focused demeanor.
  • Excellent verbal and written communication skills.
  • Strong active listening skills with the ability to understand, clarify, and appropriately respond to patient questions and concerns.
  • Detail-oriented with a high degree of accuracy and organizational skills.
  • Ability to effectively manage multiple tasks and priorities in a fast-paced, ever-changing environment.
  • Strong interpersonal skills with the ability to build positive relationships with patients, providers, and team members.
  • Ability to remain professional, adaptable, and composed in challenging situations.

Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental health benefits
  • Paid time off
  • Holidays
  • Retirement plan (401k)

Physical Demands and Work Environment
This position operates primarily in a professional office/clinical environment. The role regularly requires standing, sitting, working at a computer, communicating with employees, managers, physicians, patients, and walking throughout the day. There are no regular lifting requirements beyond standard office/ practice materials. The work environment is typical of a medical practice setting.
This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. The duties and requirements of this role may be subject to change and additional duties may be assigned as needed.

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