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Patient Relations Rep Jobs (NOW HIRING)

Patient Relations Representative

Bronx, NY ยท On-site

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient ...

Patient Relations Representative

Pittsburgh, PA ยท On-site

$14.50 - $18.75/hr

The Patient Relations Representative serves as a liaison between patients and to provide the following services: providing information, educating on patient rights and responsibilities, enforcing and ...

Description A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and ...

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Patient Relations Rep information

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$12

$17

$23

How much do patient relations rep jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient relations rep in the United States is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Relations Rep vs Medical Office Assistant?

AspectPatient Relations RepMedical Office Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; medical office training or certification
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, clinics
Primary FocusPatient communication, satisfaction, and advocacyAdministrative tasks, scheduling, patient records

While both roles work within healthcare settings, Patient Relations Reps focus on patient communication and satisfaction, whereas Medical Office Assistants handle administrative and clerical duties. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Patient Relations Rep jobs?

Cities with the most Patient Relations Rep job openings:

What states have the most Patient Relations Rep jobs?

States with the most job openings for Patient Relations Rep jobs include:

What are popular job titles related to Patient Relations Rep jobs?

For Patient Relations Rep jobs, the most frequently searched job titles are:

Infographic showing various Patient Relations Rep job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,740 per year, or $17.7 per hour.

Patient Relations Representative

Bronx, NY โ€ข On-site

$16.25 - $20.75/hr

Other

Re-posted 8 days ago


Job description

Patient Relations Representative

A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and complaints, ensuring a positive patient experience by effectively communicating issues to relevant staff and facilitating solutions while upholding patient confidentiality and advocating for patient-centered care. Key responsibilities may include:

  • Patient interaction: Greeting patients, answering inquiries about services, procedures, and billing, and providing general information regarding the healthcare facility.
  • Complaint management: Receiving and documenting patient complaints, concerns, and feedback, investigating issues, and working to resolve them in a timely manner.
  • Communication: Relaying patient concerns to appropriate healthcare providers, staff members, and department heads, ensuring proper follow-up and updates.
  • Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their concerns are heard and addressed appropriately.
  • Patient education: Providing patients with relevant information regarding their treatment plan, medication instructions, and post-care procedures.
  • Documentation: Maintaining accurate records of patient interactions, complaints, and resolutions in accordance with HIPAA regulations.
  • Quality improvement: Identifying trends in patient feedback and suggesting improvements to patient care processes and service delivery.

Required skills and qualifications:

  • Bi-lingual skills in Spanish preferred
  • Excellent communication and interpersonal skills to effectively interact with patients, families, and staff from diverse backgrounds.
  • Strong listening and problem-solving abilities to understand patient concerns and find suitable solutions
  • Empathy and compassion to connect with patients and understand their perspectives
  • Knowledge of healthcare practices, procedures, and medical terminology
  • Ability to remain calm and professional under pressure when handling complex or sensitive situations
  • Proficiency in relevant software for patient records and documentation