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Patient Relations Manager Jobs in Silver Spring, MD

Johns Hopkins University

Clinic Manager

Timonium, MD · On-site

Manage day-to-day clinical operations of a satellite practice location. Work with administrative ... Serve as a liaison with the Patient Relations Department. Investigate and respond to patient ...

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Patient Relations Manager information

See Silver Spring, MD salary details

$11.3K

$64.1K

$96.9K

How much do patient relations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for patient relations manager in Silver Spring, MD is $64,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are popular job titles related to Patient Relations Manager jobs in Silver Spring, MD? For Patient Relations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Silver Spring, MD look for? The top searched job categories for Patient Relations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Patient Relations Manager jobs? Cities near Silver Spring, MD with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $64,276 per year, or $30.9 per hour.

Medical Practice Manager

Mardiney Asthma, Allergy & Immunology Centers

Ellicott City, MD • On-site

$65K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

The Opportunity
Join a thriving, high-volume Allergy & Immunology practice as our Practice Administrator. Supporting a dedicated Physician and Physician Assistant across three locations, you will serve as the operational backbone of our organization. We are looking for a financially-savvy leader who can bridge the gap between clinical excellence and business precision.

Key Leadership Pillars

· Financial Stewardship: Take full ownership of the General Ledger. You will manage QuickBooks, AP, bank reconciliations, and payroll cycles—including the filing of Forms 941, 940, and W2/W3.

· Strategic Reporting: Transform data into insights by preparing monthly financial statements and executive summaries that guide the practice’s growth.

· Operational Harmony: Lead a diverse team of medical and administrative professionals. You will be the "glue" that ensures cross-functional communication and efficiency across our Ellicott City, Glen Burnie, and Lutherville offices.

· Systems Expertise: Master our Practice Management software to optimize scheduling, billing, and patient flow

Key HR Responsibilities:

· Talent Acquisition and Onboarding: Managing the full hiring cycle, including recruiting, interviewing, and training new front-desk and clinical staff to ensure competence.

· Performance Management: Conducting annual performance reviews, setting goals, providing constructive feedback, and handling disciplinary actions or terminations.

· Staff Scheduling and Payroll: Reviewing and approving bi-weekly time sheets, creating and managing employee schedules, approving time-off requests, and managing optimal staffing levels based on patient need.

· Compliance and Risk Management: Ensuring the practice adheres to all federal, state, and local employment laws (EEO) and healthcare regulations (HIPAA, OSHA).

· Culture and Team Development: Fostering a supportive team environment, conducting regular staff meetings, resolving interpersonal conflicts, and managing staff engagement.

Key Operational Responsibilities

· Financial Management: Overseeing billing and collections, and managing accounts payable.

· Workflow Optimization: Implementing policies and technology, such as EHR updates, to improve patient flow and efficiency.

· Patient Relations: Ensuring exceptional patient satisfaction by resolving escalated complaints and managing customer service initiatives.

Key Skills Needed

· Leadership and People Management: Ability to motivate a diverse team, resolve conflicts, and drive staff engagement.

· Regulatory Knowledge: Thorough understanding of HIPAA, OSHA, and employment-related laws.

· Communication: Empathetic, clear, and professional communication with staff, providers, and patients.

· Problem-Solving: Ability to think critically, assess situations quickly, and implement practical solutions under pressure

Qualifications for Success

· Education: A Bachelor’s Degree in Business Management is required.

· Proven Tenure: At least 5 years of successful medical office management experience.

· Technical Mastery: Advanced proficiency in QuickBooks, Excel, and Microsoft Outlook.

· Management Style: A proactive communicator who can manage personnel across multiple physical locations while maintaining a unified culture.

Submit your resume to ads@mardiney.com