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Patient Relations Manager Jobs in Silver Spring, MD

URAC

Manager, State Relations

Washington, DC · On-site

$100K - $125K/yr

... to advance patient safety and health care quality * Excellent research, writing, and public ... Experience managing multiple priorities and projects to accomplish government relations goals and ...

MedVanta

CBO Billing Relations Manager

Bethesda, MD · On-site

Manages the overall Accounts Receivable function and team. * Oversees and streamlines billing and ... Handles information related to patient treatment, diagnosis, and procedures to ensure proper coding.

Tenet Health

Multi-Site Practice Manager

Baltimore, MD · On-site

$105K - $115K/yr

This includes ensuring a smooth and efficient operation, inventory control, personnel management, patient relations, and patient flow. Responsibilities * Oversees the development and implementation ...

UHS

PHYSICIAN RELATIONSHIP MANAGER

Washington, DC · On-site

Excellent human relations skills with the ability to impact and influence results. • Thorough ... patient volume. • Reports on the activity level and outcomes of activities on a regular basis.

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Patient Relations Manager information

See Silver Spring, MD salary details

$11.3K

$64.1K

$96.9K

How much do patient relations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for patient relations manager in Silver Spring, MD is $64,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are popular job titles related to Patient Relations Manager jobs in Silver Spring, MD? For Patient Relations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Silver Spring, MD look for? The top searched job categories for Patient Relations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Patient Relations Manager jobs? Cities near Silver Spring, MD with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $64,276 per year, or $30.9 per hour.

Patient Relations Specialist, PRN

Inova

Falls Church, VA • On-site

Part-time

Re-posted 18 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

Inova Health is looking for a dedicated Patient Relations Specialist, PRN to join our team. This role will be PRN, Days Vary, 8:30 a.m. - 5:00 p.m. Position requires traveling to Inova hospitals within the Northern VA region. 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Relations Specialist Job Responsibilities:

The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization.

  • Patient Communication:
    • Act as the primary point of contact for patients and their families, addressing inquiries and concerns promptly and professionally.
    • Provide clear and empathetic verbal and written communication to patients, ensuring they understand their rights and responsibilities and all accommodations available in a timely manner.
    • Assists team members in communicating to patients and families policies/procedures within the Inova system.
    • Assist team members and providers in effectively communicating clinical knowledge and complexities of care into language appropriate for the receiver (patient and/or family).
  • Complaint Mediation and Resolution:
    • Performs thorough investigations of complaints and grievances for leadership through detailed reviews of patient's chart.
    • Works closely with healthcare team members to resolve issues while ensuring respectful and empathetic communication.
    • Facilitates meetings between patients, families, and healthcare providers, ensuring a respectful and constructive resolution.
    • Assists with patient lost belongings and resolutions.
    • Provides written feedback for grievances according to CMS guidelines.
  • Patient Satisfaction:
    • Monitor feedback and relay stories and information to the appropriate leadership and patient experience team to enhance patient satisfaction and improve the overall patient experience.
    • Identifying common trends in patient/family feedback to specific areas for improvement and escalate to leadership as appropriate.
    • Provide insight to possible solutions to trends in patient and family issues.
    • Provide notary services for patients and families.
  • Education and Support for Patients and Team Members:
    • Educate patients about available resources, services, and support programs.
    • Assist patients in navigating the healthcare system and obtaining necessary information.
    • Educate healthcare team members on Patients' Rights and Responsibilities, ADA regulations and best practices for accommodating patients with disabilities and promote a culture of inclusivity.
    • Ensure that healthcare providers and staff are knowledgeable about accessible communication methods and assistive technologies.
  • Policy Development:
    • Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy.
    • Collaborate with the compliance and legal teams to develop and update policies and procedures related to Joint Commission grievance.
  • Data Management:
    • Maintains the confidentiality of patient records and information.
    • Maintain detailed records of complaints and grievances, with all actions taken, and resolutions achieved.
  • Collaboration:
    • Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families.
    • Works with the risk and legal department to appropriate address patient/family grievances in a timely manner.
    • Assists with creating and delivering behavioral health contracts to patients.
    • Works with governmental bodies and community groups such as Joint Commission, Social Services, Office of Civil Rights, state and local police departments, adult and child protective services.
  • Advocacy:
    • Advocate for patients of diverse backgrounds to receive the highest quality care while respecting their individual cultural backgrounds and preferences.
    • Provide attestations when necessary for patients without family or caregivers.
    • Advocating and assisting patients with documenting Advance Directives, Power of Attorney, Informed Consent, and their preferences for end-of-life care.
    • Assist patients navigate financial services and insurance regulations and resolve pay errors.


Minimum Qualifications:

  • Education: Bachelor's degree
  • Experience: 2 years of healthcare experience 
  • Certification: Certified Notary Public within 3 months of hire

Preferred Qualifications:

  • Clinical experience
  • Experience with Epic 

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

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