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Patient Relations Manager Jobs in Silver Spring, MD

URAC

Manager, State Relations

Washington, DC · On-site

... to advance patient safety and health care quality * Excellent research, writing, and public ... Experience managing multiple priorities and projects to accomplish government relations goals and ...

MedVanta

CBO Billing Relations Manager

Bethesda, MD · On-site

Manages the overall Accounts Receivable function and team. * Oversees and streamlines billing and ... Handles information related to patient treatment, diagnosis, and procedures to ensure proper coding.

Sobi

Advocacy and External Relations

Washington, DC · On-site

$156K/yr

... management. * Identify and cultivate relationships with key external partners -- including patient ... Relations and the broader team. Qualifications Required Qualifications * BS/BA degree. Master ...

Sobi

Advocacy and External Relations

Washington, DC · On-site +1

$156K/yr

... management. * Identify and cultivate relationships with key external partners - including patient ... Relations and the broader team. Qualifications Required Qualifications * BS/BA degree. Master ...

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Patient Relations Manager information

See Silver Spring, MD salary details

$11.4K

$64.3K

$97.2K

How much do patient relations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for patient relations manager in Silver Spring, MD is $64,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Silver Spring, MD?

The most popular types of Patient Relations jobs in Silver Spring, MD are:

What are popular job titles related to Patient Relations Manager jobs in Silver Spring, MD?

For Patient Relations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Silver Spring, MD look for?

The top searched job categories for Patient Relations Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Relations Manager jobs?

Cities near Silver Spring, MD with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $64,276 per year, or $30.9 per hour.

Asst. Director Patient Relations

Johns Hopkins HealthCare

Baltimore, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Johns Hopkins Medicine rating

7.6

Company rating: 7.6 out of 10

Based on 233 frontline employees who took The Breakroom Quiz

192nd of 896 rated healthcare providers

Job description

Position Summary:
  • Reports directly to the senior director of patient relations and is responsible for directing the Office of Patient Relations, the management and supervision of the Program Coordinators, Sr. Patient Relations Specialist, and Patient Relations Specialists. Advises Medical and Nursing leadership and Senior Management on programs necessary to create a patient and family centered care culture.
  • Works closely with the Risk Management Department on patient grievances that involve litigation, Maryland Department of Health investigations and Joint Commission complaints. Assures the organization remains compliant with the CMS Conditions of Participation, Maryland Department of Health Regulations and Joint Commission Standards related to the disposition of patient grievances. Executes on and helps improve a written procedure manual to address complaints and grievances.
  • Provides oversight and direction of the complaint management database. Develops reports and analyze trends to reduce the frequency of complaints and grievances. This position is responsible for directing the integration and use of Patient Relations data to identify JHH trends and opportunities proactively and retrospectively to improve processes that promote an improved patient experience, as well as furthering our strategic priority of patient and family-centered care.
  • Manages all operations within budgetary guidelines, including human resources, professional development, data integrity, and facility need.
  • Responsible for the coordination of new program, planning, implementation and monitoring. Responsible for the selection, orientation and performance of professional staff and process improvement initiatives.
  • Additional activities include quality improvement, regulatory compliance, timely, responsive, and accurate review and resolution of patient grievances, complaints and requests for service. Leads meetings including disclosure of adverse events to patients and families, communicates and supports initiatives (including complaint resolution program) both vertically and horizontally to the workforce. Identifies gaps in current processes or performance and strategies to achieve improvement with sustainability. Works with all functional units, departments and clinics to resolve patient complaints and grievances timely.

Work Experience:
  • At least 5 years' experience in customer relations or service capacity, preferably in a healthcare environment, including at least 2 years in a supervisory, managerial or leadership capacity.
Education:
  • Bachelor's degree required.
  • Master's Degree preferred in Communications, Healthcare Administration, Business, Social Sciences, Nursing, Social Work or a related field. Emphasis on courses related to health care management, interpersonal skills and communications preferred.

Salary Range: Minimum 38.44/hour - Maximum 67.27/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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