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Patient Relations Assistant Jobs in Silver Spring, MD

Gastro Health

Patient Relations Representative

Fairfax, VA · On-site

$15.75 - $20.50/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Fairfax, VA · On-site

$15.75 - $20.50/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Fairfax, VA · On-site

$16 - $20.50/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Fairfax, VA

$15.75 - $20.50/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

PR Family Medicine

Medical Assistant

Damascus, MD · On-site

$18 - $20/hr

Join our dedicated team at PR Family Medicine as a Medical Assistant in Damascus, MD. This is an exciting opportunity to support our healthcare professionals and provide exceptional patient care in a ...

PR Family Medicine

Medical Assistant

Damascus, MD · On-site

$18 - $20/hr

Join our dedicated team at PR Family Medicine as a Medical Assistant in Damascus, MD. This is an exciting opportunity to support our healthcare professionals and provide exceptional patient care in a ...

URAC

Manager, State Relations

Washington, DC · On-site

This position will manage and assist with directing the execution of URAC's state government ... to advance patient safety and health care quality * Excellent research, writing, and public ...

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Patient Relations Assistant information

See Silver Spring, MD salary details

$20.7K

$49.1K

$108.5K

How much do patient relations assistant jobs pay per year?

As of Aug 31, 2026, the average yearly pay for patient relations assistant in Silver Spring, MD is $49,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $51,200.00 per year, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the most commonly searched types of Patient Relations jobs in Silver Spring, MD?

The most popular types of Patient Relations jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Relations Assistant jobs?

Cities near Silver Spring, MD with the most Patient Relations Assistant job openings:

Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,085 per year, or $23.6 per hour.

Asst. Director Patient Relations

Baltimore, MD • On-site

Johns Hopkins HealthCare
Health Care and Social Assistance • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 233 frontline employees who took The Breakroom Quiz

192nd of 896 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Johns Hopkins HealthCareexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:
  • Reports directly to the senior director of patient relations and is responsible for directing the Office of Patient Relations, the management and supervision of the Program Coordinators, Sr. Patient Relations Specialist, and Patient Relations Specialists. Advises Medical and Nursing leadership and Senior Management on programs necessary to create a patient and family centered care culture.
  • Works closely with the Risk Management Department on patient grievances that involve litigation, Maryland Department of Health investigations and Joint Commission complaints. Assures the organization remains compliant with the CMS Conditions of Participation, Maryland Department of Health Regulations and Joint Commission Standards related to the disposition of patient grievances. Executes on and helps improve a written procedure manual to address complaints and grievances.
  • Provides oversight and direction of the complaint management database. Develops reports and analyze trends to reduce the frequency of complaints and grievances. This position is responsible for directing the integration and use of Patient Relations data to identify JHH trends and opportunities proactively and retrospectively to improve processes that promote an improved patient experience, as well as furthering our strategic priority of patient and family-centered care.
  • Manages all operations within budgetary guidelines, including human resources, professional development, data integrity, and facility need.
  • Responsible for the coordination of new program, planning, implementation and monitoring. Responsible for the selection, orientation and performance of professional staff and process improvement initiatives.
  • Additional activities include quality improvement, regulatory compliance, timely, responsive, and accurate review and resolution of patient grievances, complaints and requests for service. Leads meetings including disclosure of adverse events to patients and families, communicates and supports initiatives (including complaint resolution program) both vertically and horizontally to the workforce. Identifies gaps in current processes or performance and strategies to achieve improvement with sustainability. Works with all functional units, departments and clinics to resolve patient complaints and grievances timely.

Work Experience:
  • At least 5 years' experience in customer relations or service capacity, preferably in a healthcare environment, including at least 2 years in a supervisory, managerial or leadership capacity.
Education:
  • Bachelor's degree required.
  • Master's Degree preferred in Communications, Healthcare Administration, Business, Social Sciences, Nursing, Social Work or a related field. Emphasis on courses related to health care management, interpersonal skills and communications preferred.

Salary Range: Minimum 38.44/hour - Maximum 67.27/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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