ZipRecruiter

Log In

1

Patient Relations Manager Jobs in Rio Rancho, NM

Phsorg

Patient Visit Specialist

Albuquerque, NM · On-site

$16.79 - $27.67/hr

Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations * Ensure ...

Phsorg

Patient Visit Specialist

Rio Rancho, NM · On-site

$16.79 - $27.67/hr

Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations * Ensure ...

Phsorg

Patient Visit Specialist

Albuquerque, NM · On-site

$16.79 - $27.67/hr

Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations * Ensure ...

Phsorg

Patient Visit Specialist

Rio Rancho, NM

$16.79 - $27.67/hr

Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations * Ensure ...

next page

Showing results 1-20

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Rio Rancho, NM

Patient Relations Manager information

See Rio Rancho, NM salary details

$10.3K

$58.5K

$88.4K

How much do patient relations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for patient relations manager in Rio Rancho, NM is $58,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are popular job titles related to Patient Relations Manager jobs in Rio Rancho, NM?

For Patient Relations Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Patient Relations Manager jobs in Rio Rancho, NM are:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

RN, Registered Nurse Patient Navigator - Patient Relations

CHRISTUS Health

Cerrillos, NM

Full-time

Re-posted 19 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 532 frontline employees who took The Breakroom Quiz

531st of 893 rated healthcare providers

Job description

Description
Summary:
Responsible for the development, coordination, implementation, and ongoing management of assigned clinical programs across one or more specialty service lines. Provides clinical leadership and operational oversight to ensure program effectiveness, regulatory compliance, quality performance, and optimal patient outcomes. Collaborates with physicians, interdisciplinary teams, administration, and external partners to support evidence‑based practice, performance improvement, and strategic program growth. May support specialty programs such as stroke, oncology, transplant, trauma, cardiovascular services, or other designated clinical services.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Lead planning, development, implementation, and evaluation of assigned clinical programs.
  • Coordinate clinical, operational, and performance improvement activities to support program goals and outcomes.
  • Serve as a clinical liaison between physicians, nursing leadership, administration, and interdisciplinary teams.
  • Develop and maintain program policies, protocols, clinical pathways, and workflows aligned with evidence‑based guidelines.
  • Monitor program performance metrics, quality indicators, and outcome measures.
  • Prepare reports, dashboards, and analyses for internal leadership, committees, and external agencies as required.
  • Support regulatory compliance, accreditation readiness, and survey preparation activities.
  • Facilitate interdisciplinary collaboration to improve care delivery, patient outcomes, and operational efficiency.
  • Identify opportunities for process improvement and lead implementation of corrective actions.
  • Provide education, clinical guidance, and program support to staff and stakeholders.
  • Participate in strategic planning, program marketing, and growth initiatives as applicable.
  • Maintain accurate documentation and ensure adherence to organizational and regulatory requirements.
Requirements:
Education/Skills
  • Associate degree in nursing (ADN) required
  • Bachelor's degree in nursing (BSN) preferred
Experience
  • 5 years of clinical experience as a Registered Nurse required
  • 3 years of experience in clinical program coordination, quality management, case management, or clinical leadership roles required
  • Experience supporting specialty clinical programs or service lines preferred
  • Demonstrated ability to lead program development, implementation, and performance evaluation required
  • Knowledge of regulatory, accreditation, and quality standards applicable to clinical programs required
  • Ability to analyze data, quality metrics, and outcomes to drive program improvement required
  • Strong collaboration and communication skills with physicians, leadership, and interdisciplinary teams required
  • Experience developing or maintaining clinical policies, protocols, and pathways required
  • Proficiency in electronic health records, data tracking tools, and reporting systems required
  • Strong organizational, project management, and prioritization skills required
  • Ability to work independently and manage multiple initiatives simultaneously required
Licenses, Registrations, or Certifications
  • RN single or compact in the state of practice is required
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

View All CHRISTUS Health Jobs

Apply