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Patient Relations Engagement Jobs (NOW HIRING)

Oak St. Health

Patient Relations Analyst

Denver, CO · On-site

$21.10 - $44.99/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Foster patient engagement through the design and execution of events, including center tours

Oak St. Health

Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Foster patient engagement through the design and execution of events, including center tours

CVS Health

Patient Relations Analyst

Jamaica, NY · On-site

$21.10 - $49.08/hr

Foster patient engagement through the design and execution of events, including center tours * Other duties as assigned This role reports to the Sr Patient Relations Manager (or Practice Manager in ...

CVS Health

Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

CVS Health

Patient Relations Manager

Lansing, MI · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

CVS Health

Patient Relations Analyst

Denver, CO · On-site

$21.10 - $44.99/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

CVS Health

Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will be responsible for patient complaint resolution, patient ... High level of competency with Press Ganey, RL solutions or other patient engagement resources is ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will be responsible for patient complaint resolution, patient ... High level of competency with Press Ganey, RL solutions or other patient engagement resources is ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will be responsible for patient complaint resolution, patient ... High level of competency with Press Ganey, RL solutions or other patient engagement resources is ...

Oak St. Health

Analyst,Patient Relations

Cheltenham, PA · On-site

$21.10 - $44.99/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Foster patient engagement through the design and execution of events, including center tours

New

CVS Health

Analyst,Patient Relations

Philadelphia, PA · On-site

$21.10 - $44.99/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

CVS Health

Analyst,Patient Relations

Philadelphia, PA · On-site

$21.10 - $44.99/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Foster patient engagement through the design and execution of events, including center tours

New

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Patient Relations Engagement information

See salary details

$11K

$62.2K

$94K

How much do patient relations engagement jobs pay per year?

As of Sep 15, 2026, the average yearly pay for patient relations engagement in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Patient Relations Engagement jobs?

For Patient Relations Engagement jobs, the most frequently searched job titles are:

Manager, Patient Relations

Norfolk, VA • On-site

Childrens Hospital of The Kings Daughters
Health Care and Social Assistance • 1 - 5K employees
Learn more about Childrens Hospital of The Kings Daughtersexternal

$38.98 - $58.48/hr

Full-time

Re-posted 17 days ago

Children's Hospital Of The King's Daughters rating

7.8

Company rating: 7.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

Job description

  • GENERAL SUMMARY

    • The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
    • Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
    • Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
    • Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
    • Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
    • Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
    • Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
    • Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
    • Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
    • Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
    • Perform all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None Required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
      • Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
    • Preferred Education and Experience
      • Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
      • Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
    • Required Knowledge, Skills and Abilities
      • Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
      • Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
      • Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
      • Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
      • Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
      • Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

    • Click here to view physical requirements.

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