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Patient Identity Expert Jobs (NOW HIRING)

Duke Health

HIM SPECIALIST-North Carolina Residents

Durham, NC · On-site

$96K - $96K/yr

... patient identity, and other department and organization-wide functions. Specific job responsibilities are based on the service unit within Health Information Management assigned. Expert computer ...

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Patient Identity Expert information

What are some typical challenges a Patient Identity Expert faces when managing patient records across multiple healthcare systems?

A Patient Identity Expert often encounters challenges related to duplicate records, mismatched patient information, and inconsistent data entry standards across various healthcare systems. Ensuring accurate patient identification requires close collaboration with IT, registration teams, and clinical staff to reconcile discrepancies and implement best practices. The role also involves staying up-to-date with evolving privacy regulations and using sophisticated technologies to maintain data integrity, which can be both demanding and rewarding.

What are the key skills and qualifications needed to thrive as a Patient Identity Expert, and why are they important?

To thrive as a Patient Identity Expert, you need a strong understanding of healthcare data management, patient identification protocols, and information privacy regulations, often supported by a background in health information management or related fields. Familiarity with electronic health record (EHR) systems, master patient index (MPI) tools, and HIPAA compliance is typically required. Attention to detail, analytical thinking, and effective communication are crucial soft skills for resolving complex identity discrepancies and collaborating with clinical and IT teams. These skills are vital to ensuring patient safety, data accuracy, and regulatory compliance within healthcare organizations.

What is a Patient Identity Expert?

A Patient Identity Expert is a professional who specializes in ensuring the accurate identification and matching of patient records within healthcare systems. Their work helps prevent medical errors, protects patient privacy, and improves the quality of care by making sure that each patient’s medical information is correctly attributed. These experts may work with electronic health record (EHR) systems, implement identity verification protocols, and help resolve duplicate or mismatched records. They play a crucial role in maintaining data integrity and compliance with healthcare regulations such as HIPAA.

What is the difference between Patient Identity Expert vs Medical Records Technician?

AspectPatient Identity ExpertMedical Records Technician
CredentialsCertifications in healthcare data management, patient privacyHealth Information Technology (HIT) certifications, coding certifications
Work EnvironmentHospitals, clinics, healthcare organizations focusing on patient data accuracyMedical record departments, health information management offices
Employer & IndustryHealthcare providers, insurance companies, patient data servicesHospitals, clinics, healthcare facilities managing medical records

The Patient Identity Expert primarily focuses on verifying and maintaining accurate patient identities to ensure data integrity, while the Medical Records Technician manages and organizes patient health records. Both roles require healthcare data knowledge but differ in their specific responsibilities and focus areas within the healthcare industry.

More about Patient Identity Expert jobs
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What states have the most Patient Identity Expert jobs? States with the most job openings for Patient Identity Expert jobs include:
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Patient Identity Expert jobs near you
Infographic showing various Patient Identity Expert job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 74% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.
Patient Experience Expert

Patient Experience Expert

MIDLAND MEDICAL BROWARD

Oakland Park, FL

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description

Midland Medical is now hiring Patient Experience Expert in Oakland Park, FL

Schedule: Full-Time | Day Shift | Monday 7:45 am-2:00 pm Tuesday-Friday 7:45am-5:00 pm

Pay Rate: $22.00 per hour

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. 

We have received recognition in the last 5 years Best Medical Practice in Broward County, FL Award.

Why You'll Love It Here

  • Competitive pay 
  • Generous paid PTO and Sick time 
  • 11 Paid Company Holidays 
  • Paid training and certification support
  • Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 5% of your contribution
  • Tuition Reimbursement Plan 
  • Other voluntary plans are available to support you and your family
  • Career growth opportunities in a supportive environment

What You'll Do

The Patient Experience Expert is responsible for coordinating the patient experience at Midland Medical. This position works closely with Providers and Medical Liaisons under the direction of the Practice Administrator.

  • Promote and uphold Midland Medical's mission, values, policies, and procedures. 
  • Manage and coordinate patient treatments and appointments, including triaging inbound calls. 
  • Address patient concerns, escalating issues as needed, and work to retain existing patients. 
  • Conduct pre-visit chart reviews, including insurance verification and demographic updates, and identify preventive health needs. 
  • Consistently demonstrate a positive attitude and patient-first mindset. 
  • Prepare charts for patients scheduled with providers. 
  • Check in patients and collect applicable copays, coinsurance, deductibles, and outstanding balances. 
  • Manage provider schedules effectively. 
  • Identify value-based care patients overdue for visits, labs, or referrals, and arrange necessary follow-ups. 
  • Assist patients with general inquiries, payments, and insurance claims questions. 
  • Verify insurance benefits and eligibility. 
  • Direct patients to the appropriate department for their healthcare needs. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Requirements

Education & Professional Requirements

  1. High school diploma or GED equivalent. 
  2. 1-2 years of experience in medical receptionist/patient scheduling. 
  3. 1-2 years of experience working with EMR systems. 
  4. 1-2 years of customer service experience. 
  5. Must be able to operate a motor vehicle and have valid insurance and driver's license.

Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/

Midland Medical Broward, LLC. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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