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Patient Success Advocate Jobs (NOW HIRING)

Direct Meds

Patient Success Advocate - Remote

$20/hr

Patient Success Advocate - Remote Position: Patient Success Advocate - Remote Compensation: $20/hour base pay + Performance-based commission Note: The compensation listed above represents a good ...

DirectMeds

Patient Success Advocate - Remote

$20/hr

Patient Success Advocate - Remote Position: Patient Success Advocate - Remote Compensation: $20/hour base pay + Performance-based commission Note: The compensation listed above represents a good ...

Bask Health

Customer Success Advocate

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. What You'll Do * Work ...

Bask Health

Customer Success Advocate

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. What You'll Do * Work ...

Bask Health

Customer Success Advocate

New York, NY · On-site

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. What You'll Do * Work ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site +1

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. What You'll Do * Work ...

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. What You'll Do * Work ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time$21/hour + Monthly Performance Bonus Do you ... Empathetic, patient, and solution-oriented * Comfortable learning new systems and managing multiple ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus Do ... Empathetic, patient, and solution-oriented. * Comfortable learning new systems and managing ...

Somatus, Inc.

Patient Health Advocate

Washington, DC · On-site

$20 - $26/hr

The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under ... Measures of Success * Patient Engagement * Care Setting Transitions * Assessment * Monthly Goal ...

Somatus, Inc.

Patient Health Advocate

Rochester, NY · On-site

$17.50 - $22.75/hr

The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under ... Measures of Success * Patient Engagement * Care Setting Transitions * Assessment * Monthly Goal ...

Mix Talent

Be Seen First

Patient Advocate

Pittsburgh, PA · On-site

$19 - $21/hr

This is an on-site Patient Advocate position with a growing specialty pharmacy in Pittsburgh, PA ... ensure long-term success. And to do that, you need to do it differently. Our unique mix of ...

Level Health

Patient Advocate

Saint Louis, MO · On-site

$17.25 - $22.25/hr

We're looking a driven individual to join our patient advocate team to drive our mission to make ... Ideally 1+ years of experience in Management Consulting, Customer Success, Account Management ...

Level Health

Patient Advocate

Saint Louis, MO · On-site

$17.25 - $22.25/hr

We're looking a driven individual to join our patient advocate team to drive our mission to make ... Ideally 1+ years of experience in Management Consulting, Customer Success, Account Management ...

Level Health

Patient Advocate

Saint Louis, MO · On-site

$17.25 - $22.25/hr

We're looking a driven individual to join our patient advocate team to drive our mission to make ... Ideally 1+ years of experience in Management Consulting, Customer Success, Account Management ...

Level Health

Patient Advocate

Saint Louis, MO · On-site

$17.25 - $22.25/hr

We're looking a driven individual to join our patient advocate team to drive our mission to make ... Ideally 1+ years of experience in Management Consulting, Customer Success, Account Management ...

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Patient Success Advocate information

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How much do patient success advocate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient success advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient success advocate?

A Patient Success Advocate is a healthcare professional who helps patients navigate the healthcare system, understand their treatment plans, and access necessary resources. They act as a liaison between patients, healthcare providers, and insurance companies to ensure patients receive the support they need. Their goal is to improve patient outcomes by addressing barriers to care, assisting with scheduling and follow-ups, and providing education about medical conditions or treatments. Patient Success Advocates play a crucial role in enhancing patient satisfaction and promoting better health outcomes.

How does a patient success advocate typically collaborate with healthcare providers to improve patient outcomes?

Patient Success Advocates work closely with healthcare providers, such as physicians, nurses, and care coordinators, to ensure that patients understand their treatment plans and have access to necessary resources. They often act as a liaison, communicating patient needs and feedback to the clinical team, and helping to resolve any issues that may arise during care. Regular meetings, case discussions, and coordinated follow-ups are common practices, making strong communication and teamwork essential. This collaborative environment not only helps improve patient satisfaction but also contributes to better health outcomes.

What are the key skills and qualifications needed to thrive as a patient success advocate, and why are they important?

To thrive as a Patient Success Advocate, you need a solid understanding of healthcare processes, patient support practices, and often a background in health administration or a related field. Familiarity with customer relationship management (CRM) software, electronic health records (EHRs), and patient communication platforms is typically required. Outstanding interpersonal skills, active listening, and problem-solving abilities help build trust and address patient concerns effectively. These competencies ensure patients receive timely assistance, leading to better health outcomes and improved satisfaction with care services.

What is the difference between Patient Success Advocate vs Patient Care Coordinator?

AspectPatient Success AdvocatePatient Care Coordinator
CredentialsTypically requires healthcare or customer service experience, certifications varyOften requires healthcare or administrative certifications
Work EnvironmentPatient-facing roles in healthcare settings, focusing on patient engagementAdministrative and clinical support roles, coordinating patient care
Employer & Industry UsageHospitals, clinics, healthcare companiesHospitals, clinics, insurance companies
Search & Comparison IntentPatients or employers comparing patient support rolesHealthcare providers seeking care coordination staff

The main difference is that a Patient Success Advocate primarily focuses on engaging and supporting patients to ensure positive health outcomes, while a Patient Care Coordinator manages the logistics and coordination of patient care services. Both roles require healthcare knowledge but serve different functions within the patient journey.

What cities are hiring for Patient Success Advocate jobs?

Cities with the most Patient Success Advocate job openings:

What states have the most Patient Success Advocate jobs?

States with the most job openings for Patient Success Advocate jobs include:

What are popular job titles related to Patient Success Advocate jobs?

For Patient Success Advocate jobs, the most frequently searched job titles are:

Patient Success Advocate - Remote

Remote

Direct Meds
Pharmaceutical and Medicine Manufacturing • 11 - 50 employees
Learn more about Direct Medsexternal

$20/hr

Other

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

About Direct Meds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate - Remote
Position: Patient Success Advocate - Remote
Compensation: $20/hour base pay + Performance-based commission
Note: The compensation listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
DirectMeds is seeking a motivated and detail-oriented Patient Success Advocate to support our growing telesales operations.
As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer service to help patients confidently navigate their healthcare journey. You build trust by understanding each patient's unique needs, educating them on available telehealth services and treatment options, and guiding them toward solutions that best support their health goals.
You manage the patient experience from the initial inquiry through enrollment, appointment scheduling, and ongoing engagement, ensuring a seamless and positive experience. By proactively following up with existing patients, addressing concerns, overcoming objections, and identifying opportunities to increase engagement, you help drive patient acquisition, retention, and satisfaction.
Working collaboratively with clinical and operational teams, you consistently exceed performance goals while delivering compassionate, patient-centered support. Your ability to build rapport, communicate complex information clearly, and create meaningful relationships contributes to increased patient loyalty, improved health outcomes, and overall business growth.
About DirectMeds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate Responsibilities & Expectations
  • Log in to Five9 and transition to Ready status within five minutes of clocking in via Rippling; remain Ready for the duration of your shift
  • Take full ownership of daily tasks, including maintaining Ready status on Five9, managing 'My Open Tickets', and overseeing 'Team Specific Views' and special projects
  • Uphold professional standards, drive productivity, and demonstrate complete workflow accountability
  • Drive performance by actively participating in cancel-save initiatives and goals
  • Ensure unwavering compliance with established SOPs and organizational operational protocols
Patient Success Agent Full KPI Expectations:
  • Minimum of 30-35+ calls per shift from Inbound calls, My Open Tickets View, Team Specific CNR, Open Tickets, Special Projects
  • 35+calls-35+ tickets addressed daily from Inbound calls, My Open Tickets View, Team
  • Specific CNR Open Tickets, Special Projects
  • Minimum Performance Standard: 4 saves / day - 20 saves / week minimum
  • Login to Five9, 5 min after logging in through Rippling - Be set to Ready throughout the day
  • Consistent active participation in cancellation save efforts on every call / account worked on and on Team Chats
  • Timely follow-up on patient escalations
  • Accurate documentation in Zoho Desk Tickets ( Closing Tickets + Leaving Comments on tickets ) and Admin Portal ( CSR Notes )
  • Attend all meetings on a timely basis and adhere to attendance policy
Skills Required
  • Ability to work 40 hours per week (full-time)
  • Strong multitasking skills and attention to detail
  • Comfortable navigating multiple systems (CRM, dialer, patient portals)
  • Basic technical proficiency (uploading documents, managing systems)
  • Strong verbal and written communication skills in English
  • Ability to meet performance and productivity targets
Technical Requirements
  • Reliable computer (desktop or laptop)
  • Stable high-speed internet connection
  • USB or Bluetooth headset with microphone suitable for call handling
Preferred Qualifications
  • Prior experience in telesales, customer support, collections, billing and account receivables, Patient Success Advocate, or call center environments
  • Experience using CRM systems and dialers (Five9, Zoho, etc.)
  • Bilingual is a plus (Spanish preferred)
What Success Looks Like
  • Consistently meeting or exceeding Patient Success Advocate completion quotas
  • Efficiently handling a high volume of past due account interactions (phone and text message first)
  • Maintaining accurate and complete documentation
  • Providing a smooth and helpful experience for patients
What we offer
  • Competitive compensation: $20/hour base pay + Performance-based commission
  • Benefits Package (Health, Dental, Vision)
  • Fully Remote Position
  • Paid time off and company holidays
  • Opportunities for career growth within a rapidly scaling company
  • Exposure to cutting-edge therapies in wellness and longevity

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