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Patient Experience Manager Jobs in Baton Rouge, LA

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Crothall Healthcare

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Crothall Healthcare

PATIENT AMBASSADOR (FULL TIME)

Baton Rouge, LA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior customer service experience preferred. * Perks: Great benefits! * Pay Range: $15.00 per hour ... Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job ...

New

Walgreens

Pharmacy Manager

Baton Rouge, LA

$51 - $60/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

New

Walgreens

Pharmacy Manager

Baton Rouge, LA

$51 - $60/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

New

Aspen Dental

Patient Coordinator

Baton Rouge, LA

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Baton Rouge, LA · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

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Patient Experience Manager information

See Baton Rouge, LA salary details

$12

$31

$54

How much do patient experience manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient experience manager in Baton Rouge, LA is $31.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $40.34 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the most commonly searched types of Patient Experience jobs in Baton Rouge, LA?

The most popular types of Patient Experience jobs in Baton Rouge, LA are:

What are popular job titles related to Patient Experience Manager jobs in Baton Rouge, LA?

For Patient Experience Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Patient Experience Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Patient Experience Manager jobs?

Cities near Baton Rouge, LA with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $65,124 per year, or $31.3 per hour.

Patient Experience Liaison-Ascension

FMOLHS

Gonzales, LA • On-site

Full-time

Re-posted 15 days ago

Job description

The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution.
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.
 

Experience:  Two years of experience in healthcare, patient relations, communications, business, education, customer service, quality, or other relevant fields.

Education:  A Bachelor's degree in healthcare administration, nursing, business, communications, marketing, education, or related fields is required.

Advanced Patient Rounding & Service Recovery

  • Conduct purposeful, highimpact rounding in priority patient care areas to proactively identify risks to the patient experience.
  • Lead service recovery for highacuity, sensitive, or escalated patient and family concerns requiring advanced judgment and coordination.
  • Serve as a consistent point of contact for patients and families during complex experience events to restore trust and confidence.
  • Exercise independent judgment to determine appropriate resolution strategies in collaboration with nursing, medical staff, and leadership.
  • Identify recurring breakdowns in care or communication and escalate for systemlevel intervention.

Grievance Investigation & Regulatory Compliance

  • Independently manage formal patient grievances in accordance with regulatory and accreditation standards (e.g., CMS Conditions of Participation).
  • Conduct patient, family, and staff interviews; review documentation; and perform root cause analysis as appropriate.
  • Develop clear, accurate, and compliant written grievance responses within required timelines.
  • Partner with the Manager of Patient Experience to ensure consistency, quality, and regulatory integrity of grievance processes. 

Trends, Insights & Improvement Support

  • Analyze patient complaints, compliments, grievances, and realtime feedback to identify patterns and emerging risks.
  • Communicate insights to the Manager of Patient Experience and clinical leaders to inform targeted improvement strategies.
  • Support leader accountability by highlighting recurring themes and opportunities for sustained change.

Consultation & Culture of PatientCentered Care

  • Serve as an advisor to leaders and frontline teams on complex patient experience scenarios.
  • Reinforce patientcentered behaviors, respectful communication, and service recovery expectations.
  • Support education and improvement initiatives designed to strengthen patient trust and experience culture.

Knowledge, Skills, & Abilities

  • Advanced interpersonal, communication, and deescalation skills.
  • Strong critical thinking and independent judgment.
  • Ability to manage emotionally charged situations with compassion and professionalism.
  • Knowledge of patient experience standards, grievance processes, and regulatory requirements.
  • Skilled in identifying trends and translating patient feedback into improvement opportunities.

Physical & Schedule Requirements

  • Regular presence in patient care areas for rounding and followup.
  • Flexibility to respond to urgent patient concerns outside traditional business hours as needed.

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