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Patient Experience Manager Jobs in Colorado (NOW HIRING)

DaVita, Inc.

Patient Experience Analyst

Denver, CO · On-site

Our team focuses on bringing patient perspectives into our strategic decisions so that our patients ... The individual is expected to help manage the back end of our customer experience SaaS product ...

Promeniq

Patient Coordinator

Denver, CO

$17.50 - $23.50/hr

Collaborate with the Patient Experience Manager to meet individual and clinic financial targets. * Record patient interactions and financial outcomes accurately in Salesforce. * Act as a liaison ...

Promeniq

Patient Coordinator

Fort Collins, CO

$16.75 - $22.50/hr

Collaborate with the Patient Experience Manager to meet individual and clinic financial targets. * Record patient interactions and financial outcomes accurately in Salesforce. * Act as a liaison ...

Addison Group

Patient Services Manager

Centennial, CO · On-site

$70K - $75K/yr

We are seeking an experienced Patient Services Manager to oversee front office operations across multiple clinic locations. This leadership role is responsible for managing patient access functions ...

UCHealth

Manager Patient Access

Highlands Ranch, CO · On-site

$32.49 - $51.99/hr

Pay is dependent on applicant's relevant experience This position is an onsite role and does not ... Manages the daily operations of the department to ensure alignment with departmental and ...

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$16

$41

$73

How much do patient experience manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient experience manager in Colorado is $41.94, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $54.09 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Colorado?

The most popular types of Patient Experience jobs in Colorado are:

What are popular job titles related to Patient Experience Manager jobs in Colorado?

For Patient Experience Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Colorado look for?

The top searched job categories for Patient Experience Manager jobs in Colorado are:

What cities in Colorado are hiring for Patient Experience Manager jobs?

Cities in Colorado with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,241 per year, or $41.9 per hour.

Patient Experience Program Manager

St Francis Hospital

Colorado Springs, CO

$34.56 - $55.33/hr

Full-time

Posted 13 days ago

Job description


Job Summary and Responsibilities

As our Patient Experience Program Manager, you will drive a patient-centered culture across assigned markets, partnering with front-line staff, leaders, and physicians to identify barriers and implement targeted strategies to improve patient experience measures.

Every day you will support rounding, service recovery, coaching, and real-time feedback. You will rotate across multiple hospitals in the region, assisting in the design, education, and implementation of patient experience strategies, ensuring alignment and integration of CommonSpirit Health's values into daily practice to elevate the voice of the patient and foster a culture of compassion and accountability.

To be successful in this role, you will possess strong program management and leadership skills, expertise in patient experience best practices, excellent communication and coaching abilities, and a proven capacity to drive cultural change and achieve performance improvements across diverse hospital settings.

  • Analyze patient experience data (e.g., HCAHPS, Press Ganey) and partner with leaders to address low performing domains.
  • Coach staff, leaders, and providers on best practices for communication, empathy, and responsiveness.
  • Serve as a PX subject matter expert and resource for leaders across the market.
  • Conduct purposeful patient and family rounding to identify service gaps and opportunities for improvement.
  • Lead or co-lead key projects aimed at improving patient loyalty and satisfaction.
  • Collaborate with Quality, Nursing, and Operational leaders to integrate PX into daily workflows.
Job Requirements

Required

  • Bachelor Degree in Education, Psychology, Communications, Public Health or related field
  • A minimum of three (3) years of experience in healthcare operations, patient experience or quality improvement
  • Experience with LEAN Six Sigma or Studer principles

Preferred

  • Certified patient experience professional
Where You'll Work

Penrose-St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St Francis Hospital - Interquest. St. Francis Hospital opened in 2008 to keep pace with the growing needs of the Colorado Springs' community on the north side of the city. St. Francis Hospital features 340-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Cancer Center, Emergency Department, Level III Trauma Center, Imaging Services, Acute Inpatient Rehab, Surgical Services and Critical Care Unit. It also serves as southern Colorado's home base for the Flight For Life Colorado air medical transport service. It's an incredible time to join us as we celebrate recognition with Magnet Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas including Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.

Qualifications:

Required

  • Bachelor Degree in Education, Psychology, Communications, Public Health or related field
  • A minimum of three (3) years of experience in healthcare operations, patient experience or quality improvement
  • Experience with LEAN Six Sigma or Studer principles

Preferred

  • Certified patient experience professional
Employment Type: Full Time

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