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Patient Experience Manager Jobs in Highlands Ranch, CO

DaVita, Inc.

Patient Experience Analyst

Denver, CO · On-site

Our team focuses on bringing patient perspectives into our strategic decisions so that our patients ... The individual is expected to help manage the back end of our customer experience SaaS product ...

Promeniq

Patient Coordinator

Denver, CO

$17.50 - $23.50/hr

Collaborate with the Patient Experience Manager to meet individual and clinic financial targets. * Record patient interactions and financial outcomes accurately in Salesforce. * Act as a liaison ...

Addison Group

Patient Services Manager

Centennial, CO · On-site

$70K - $75K/yr

We are seeking an experienced Patient Services Manager to oversee front office operations across multiple clinic locations. This leadership role is responsible for managing patient access functions ...

Walgreens

Pharmacy Manager

Commerce City, CO · On-site

$68.25 - $80.50/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

Walgreens

Pharmacy Manager

Commerce City, CO · On-site

$68.25 - $80.50/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

CCRM Fertility

Patient Financial Counselor

Lone Tree, CO · On-site

$22 - $30/hr

The Patient Financial Counselor plays a vital role in in managing the financial aspects of patient ... Previous experience in reproductive medicine or Women's health preferred. * Prior experience with ...

SimonMed Imaging

Patient Services Specialist

Aurora, CO · On-site

$19 - $26/hr

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...

CCRM Fertility

Patient Financial Counselor

Lone Tree, CO · On-site

$22 - $30/hr

The Patient Financial Counselor plays a vital role in in managing the financial aspects of patient ... Previous experience in reproductive medicine or Women's health preferred. * Prior experience with ...

SimonMed Imaging

Patient Services Specialist

Centennial, CO · On-site

$19.25 - $26.25/hr

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...

Aspen Dental

Patient Coordinator

Lakewood, CO

$20 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Lakewood, CO · On-site

$20 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

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Patient Experience Manager information

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How much do patient experience manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient experience manager in Highlands Ranch, CO is $41.87, according to ZipRecruiter salary data. Most workers in this role earn between $24.71 and $53.99 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Highlands Ranch, CO?

The most popular types of Patient Experience jobs in Highlands Ranch, CO are:

What job categories do people searching Patient Experience Manager jobs in Highlands Ranch, CO look for?

The top searched job categories for Patient Experience Manager jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Patient Experience Manager jobs?

Cities near Highlands Ranch, CO with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Highlands Ranch, CO as of June 2026, with employment types broken down into 2% As Needed, 51% Full Time, 45% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $87,083 per year, or $41.9 per hour.

Patient Experience Analyst

Denver, CO • On-site

DaVita, Inc.
Health Care and Social Assistance • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 1,183 frontline employees who took The Breakroom Quiz

420th of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about DaVita, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Posting Date
08/06/2026
2000 16th Street, Denver, Colorado, 80202, United States of America
Analyst, Patient Marketing and Communications - Product, Mercury
Job Description
The Patient Marketing and Communications team is Mercury's voice of the patient team. We work across Mercury and the Village to better understand the experience of our patients and enact changes to improve the quality of their care and achieve Village goals. Our team focuses on bringing patient perspectives into our strategic decisions so that our patients feel safe, cared for, and respected.
The Mercury Analyst will support this broader goal by maintaining and improving our ability to understand and respond to our patients' direct feedback. The Analyst will work with a diverse team of highly motivated individuals with analytics, change management, innovation, and customer experience expertise.
The individual is expected to help manage the back end of our customer experience SaaS product, conduct task-based analyses of the data collected, maintain strong relationships with peers and managers, and provide exceptional support to ensure success with our platform. This role requires the ability to thrive in a fast-paced and highly collaborative environment. A successful individual will be organized, inquisitive, able to balance multiple priorities simultaneously, and a proactive communicator.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Product Management
  • Support the maintenance and improvement of the patient experience platform.
  • Assist the Patient Experience team to develop and deploy various enhancements, including but not limited to:
    • Refined user dashboards and reporting tools
    • Expansions to new populations or users
    • Additional survey moments or questions
    • Integrations with other platforms and tools

Project Management
  • Effectively prioritize and manage task-based work across multiple assignments to achieve goals.
  • Develop and complete product enhancements and analyses in a timely fashion, executing tasks with appropriate guidance and support from the team.
  • Take full ownership and accountability for the accuracy, quality, and timeliness of your work.

Data Analysis
  • Analyze, interpret, and QA qualitative and quantitative data.
  • Distill insights and trends from data sources, capturing themes and next steps to turn insights into actions.
  • Demonstrate strong analytical capabilities and help build reports, metrics trackers, and dashboards that provide analysis based on project and stakeholder needs.

Collaborative Problem Solving and Stakeholder Engagement
  • Engage with users directly to gather feedback, understand pain points, and identify opportunities for improvement.
  • Participate in regular meetings and discussions with stakeholders to gather feedback, requirements, and insights on platform usage and performance.
  • Support problem-solving sessions with internal teams to recommend solutions to conflicts or roadblocks on your own workstream.
  • Help develop and support user trainings ahead of enhancements and expansions to the system.

Communication, Influence, and Culture
  • Communicate in a clear and professional manner to build rapport within project teams.
  • Influence peers and your manager collaboratively to inform and drive project outcomes.
  • Hold yourself accountable for your behaviors and your impact on others.
  • Model DaVita core values and belonging behaviors, taking initiative to help create a positive team culture.
  • Engage in continuous learning to develop new skills, fostering a growth mindset and building awareness of your strengths and development areas.

EDUCATION AND EXPERIENCE
  • Bachelor's degree required
  • 0-2 years of relevant experience
  • Experience within the SaaS industry or customer experience management preferred but not required

What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-JS7
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $57,784.00 - $85,000.00 per year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
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About DaVita

Sourced by ZipRecruiter

DaVita is a healthcare company that provides compassionate, quality healthcare. The company’s mission is to be the Provider, Partner, and Employer of Choice. DaVita serves more than 200,000 dialysis patients in 10 countries outside the U.S. and has over 55,000 teammates in the U.S. Since 2011, DaVita teammates have donated $11 million to local nonprofits and have volunteered over 180,000 hours since 2006. DaVita has been on Fortune’s list of the world’s most admired companies for 15 years in a row.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1994

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