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Patient Experience Manager Jobs in Arizona (NOW HIRING)

Ageless Mens Health

Patient Coordinator

Phoenix, AZ · On-site

$26/hr

Patient Coordinator - Ageless Men's Health Location: Ahwatukee in Phoenix, AZ Pay: $26 per hour ... able to manage multiple priorities in a fast-paced environment * Experience with insurance ...

Ageless Mens Health

Patient Coordinator

Phoenix, AZ · On-site

$26/hr

Patient Coordinator - Ageless Men's Health Location: Ahwatukee in Phoenix, AZ Pay: $26 per hour ... able to manage multiple priorities in a fast-paced environment * Experience with insurance ...

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Patient Experience Manager information

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$14

$37

$64

How much do patient experience manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient experience manager in Arizona is $37.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $47.93 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Arizona?

The most popular types of Patient Experience jobs in Arizona are:

What are popular job titles related to Patient Experience Manager jobs in Arizona?

For Patient Experience Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Arizona look for?

The top searched job categories for Patient Experience Manager jobs in Arizona are:

What cities in Arizona are hiring for Patient Experience Manager jobs?

Cities in Arizona with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,316 per year, or $37.2 per hour.

Patient Experience Specialist

Falck Patient Financial Services

Arizona City, AZ • On-site

$18 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Colorado and Texas. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.
"Bring Care into your Career"
Company Video: https://humind.wetransfer.com/previews/b4d5d9d607878beb42c96fae9776a00b20260717220619/2e9c0b?itemId=a6e1b096753c9c38e5bb681136170a5f20260717220646
What We Offer:
• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off
This position is onsite in Mesa, AZ
Position Summary:
Based in our Mesa, Arizona office, Falck is seeking a dynamic and empathetic individual to join our team as a Patient Experience Specialist. As a Patient Experience Specialist, you will play a crucial role in ensuring the highest level of care and satisfaction for our patients during their interactions with Falck's RCM Billing Office. The candidate will be a natural fit for our 3 winning behaviors: We are committed to care, we build trust, and together we create more value. This position requires excellent communication skills, empathy, and a commitment to providing a positive and supportive experience for individuals in emergency situations.
Responsibilities:
As a Patient Experience Specialist, your duties include, but are not limited to, the following:
• Interact with patients and their families in a professional and empathetic manner, addressing concerns and providing information about billing procedures.
• Respond to patient inquiries about billing, insurance coverage, and payment options clearly and helpfully.
• Educate patients on their financial responsibilities, coordinate payment plans when necessary, and aid in navigating insurance processes.
• Establish and maintain positive relationships with patients regarding outstanding balances, assisting with billing inquiries and payment options.
• Ensure compliance with healthcare privacy laws and confidentiality standards.
• Accurately record patient information and maintain confidentiality in accordance with privacy laws.
• Collaborate with the Patient Experience team to enhance overall customer satisfaction and resolve issues effectively.
• Collect and analyze patient feedback to contribute to continuous improvement initiatives.
Qualifications:
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
  • Customer centric attitude with a passion for delivering exceptional experiences.
  • Excellent communication and interpersonal skills.
  • Empathy and ability to remain calm under pressure.
  • Strong organizational and multitasking abilities.
  • Must be computer literate.
  • Ability to type a minimum of 45 wpm.
  • Having knowledge of medical terminology is a plus.
  • Ability to communicate, orally and in writing, professionally when dealing with employees and management.
  • Ability to work independently of direct supervision.
  • Well organized and detail oriented.
  • Display a willingness to work as a team player.
  • Ability to handle multiple tasks and to prioritize their importance.

Education/ Experience Requirements:
The individual in this position must possess the following education requirements:
• High school diploma or general education degree (GED)
• Two years of Customer Experience with an emphasis on customer advocacy
• Previous experience in healthcare, emergency services, or contact center is preferred
This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.
Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

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