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Patient Engagement Partner St Luke information

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$27K

$77.8K

$136.5K

How much do patient engagement partner st luke jobs pay per year?

As of Aug 7, 2026, the average yearly pay for patient engagement partner st luke in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Engagement Partner St Luke vs Patient Navigator?

AspectPatient Engagement Partner St LukePatient Navigator
CredentialsTypically requires healthcare experience, communication skills, and certifications in patient advocacy or related fieldsOften requires healthcare background, certifications in patient navigation or case management
Work EnvironmentHospital or healthcare facility, focusing on patient communication and engagementClinic or hospital setting, assisting patients through care processes
Employer & IndustryHealthcare providers like St Luke's, hospitals, clinicsHospitals, clinics, community health organizations
Search & Comparison IntentUnderstanding roles in patient engagement and supportAssistance navigating healthcare services and resources

While both roles involve patient interaction within healthcare settings, the Patient Engagement Partner St Luke primarily focuses on engaging and educating patients to improve their healthcare experience. In contrast, the Patient Navigator assists patients in navigating healthcare systems, scheduling, and accessing services. Both roles require healthcare knowledge and communication skills but serve different aspects of patient support.

How does a patient engagement partner at St Luke collaborate with clinical teams to improve patient experiences?

As a Patient Engagement Partner at St Luke, you will work closely with multidisciplinary clinical teams to gather patient feedback, identify areas for improvement, and implement engagement initiatives. This role requires regular communication with nurses, physicians, and administrative staff to ensure that patient perspectives are integrated into care planning and service delivery. By facilitating focus groups, conducting surveys, and participating in quality improvement meetings, you help bridge the gap between patients and healthcare providers, ensuring a patient-centered approach across departments.

What is a patient engagement partner at St Luke?

A Patient Engagement Partner at St Luke is a professional dedicated to improving patient experiences by fostering communication between patients, families, and healthcare teams. They advocate for patients’ needs, help address concerns, and ensure that care is patient-centered. Their role may include educating patients about their treatment options, gathering feedback, and collaborating with clinicians to enhance service quality. Ultimately, they help bridge the gap between the hospital and its patients, making sure voices are heard and needs are met.

What are the key skills and qualifications needed to thrive as a patient engagement partner at St Luke, and why are they important?

To thrive as a Patient Engagement Partner at St Luke, you typically need a background in healthcare, patient relations, or customer service, often supported by a relevant degree or certification. Familiarity with patient management systems, electronic health records (EHRs), and communication platforms is essential. Strong interpersonal skills, empathy, active listening, and problem-solving abilities help you build trust and effectively address patient concerns. These competencies are crucial for fostering positive patient experiences, improving satisfaction, and supporting overall care quality.
More about Patient Engagement Partner St Luke jobs
What cities are hiring for Patient Engagement Partner St Luke jobs? Cities with the most Patient Engagement Partner St Luke job openings:
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Patient Engagement Partner St Luke jobs near you
Infographic showing various Patient Engagement Partner St Luke job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Patient Engagement Partner - Star Community Health Access Center

St. Luke's Hospital

Bethlehem, PA • On-site

$15.75 - $20.25/hr

Other

Re-posted 13 days ago

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Engagement Partner - Access Center SCH role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.
JOB DUTIES AND RESPONSIBILITIES:
  • Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
  • Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
  • Verifies and updates patient demographic and insurance information.
  • Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
  • Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
  • Actively participates as a team member in resolution of problems as they are identified.
  • Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
  • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
  • Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
  • Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for extended periods (up to 8 hours), continual finger use, writing, computer entry, ability to hear normal conversation, and good general near and peripheral vision are required.
EDUCATION:
High School diploma or equivalent required
TRAINING AND EXPERIENCE:
Previous general computer experience with data entry required. Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred. Previous healthcare experience with medical terminology preferred. Previous experience with electronic medical record (EMR) preferred
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.

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