Customer Experience Coordinator โ Front Desk + BDC Opportunity
OpeningAt Melloy Automotive, the first impression mattersโand so does every interaction that follows.
Weโre looking for a high-level communicator who can manage our front desk while also supporting our Business Development efforts. This is a unique opportunity for someone with experience to step into a role that blends customer service, inbound lead handling, and appointment coordination.
If youโve worked in a dealership and know how important speed, tone, and follow-up areโyouโll understand exactly what this role can become.
What Youโll Do- Greet and direct showroom traffic with professionalism and energy
- Answer and manage incoming calls (sales & service)
- Respond to internet leads, texts, and chat inquiries
- Set and confirm appointments for sales and service
- Support sales team with customer follow-up
- Maintain a clean, organized, and welcoming front desk environment
- Help create a consistent, positive customer experience across all touchpoints
What Weโre Looking For- Previous dealership receptionist, BDC, or customer service experience preferred
- Strong communication skills (phone, text, emailโฆ all of it)
- Ability to multitask without falling apart when it gets busy
- Positive attitude and professional presence
- Reliable, detail-oriented, and fast-moving
Why This Role is DifferentThis is not just a front desk position.
For the right person, this role can grow into a full BDC position, sales support role, or leadership opportunity within our stores. Weโre looking for someone who wants more than just answering phonesโwe want someone who wants to be part of the operation.
Compensation- Competitive hourly pay (based on experience)
- Bonus opportunities tied to appointments and performance
- Full-time position with growth potential
ClosingIf youโve worked in a dealership before and know how to handle customers the right way, we want to talk to you.
We are an equal opportunity employer and prohibit discrimination/harassment withoutย regard to race, color, religion, age, sex, national origin, disability status, genetics, protectedย veteran status, sexual orientation, gender identity or expression, or any other characteristicย protected by federal, state or local laws.