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How much do patient collections representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient collections representative in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a patient collections representative?

Patient Collections Representatives are professionals who work within healthcare organizations to manage and collect payments from patients for medical services rendered. They communicate with patients regarding outstanding balances, set up payment plans, and ensure accounts are resolved in a timely manner. Their responsibilities also include answering billing questions, updating account information, and sometimes negotiating settlements. These representatives play a crucial role in maintaining the financial health of medical practices and hospitals while providing courteous service to patients.

What are some common challenges patient collections representatives face when communicating with patients about outstanding balances?

Patient Collections Representatives often encounter challenges such as patients' emotional responses, misunderstandings about insurance coverage, and navigating sensitive financial discussions. It's important to approach these conversations with empathy, patience, and clear communication to help patients understand their obligations and available payment options. Representatives also need to stay up-to-date on healthcare regulations and billing procedures to provide accurate information while maintaining professionalism.

What are the key skills and qualifications needed to thrive as a patient collections representative, and why are they important?

To thrive as a Patient Collections Representative, you need a solid understanding of medical billing, insurance processes, and accounts receivable management, often supported by a high school diploma or equivalent. Familiarity with billing software, EHR systems, and office productivity tools like Microsoft Excel is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help you effectively interact with patients and resolve payment issues. These skills are crucial for ensuring timely collections while maintaining positive patient relationships and supporting the financial health of the healthcare organization.

What are popular job titles related to Patient Collections Representative jobs?

For Patient Collections Representative jobs, the most frequently searched job titles are:

Patient Collections Representative jobs near you
Infographic showing various Patient Collections Representative job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Remote Collections Specialist

Springfield, MO • On-site

BCA Financial Services INC
Finance and Insurance • 51 - 200 employees
Learn more about BCA Financial Services INCexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description:$17/hour + Monthly Commission | Full-Time | Monday–FridayMake an impact—while working from home.

Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.


What We Offer:

  • $17/hour + monthly commission opportunities
  • Consistent Monday–Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You’ll Do:

  • Talk with consumers to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment and payment plans.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)
Requirements:

Qualifications:

  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:

  • Must reside in: FL, MO, SC, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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