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Patient Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

St Bernards Medical Center

CALL CENTER CLERK

Jonesboro, AR · On-site

$15.50 - $20/hr

Call Center Staff Education: High school education or equivalent. Experience: One year food service ... Diet office or patient diet experience preferred. Physical: This is a safety sensitive position.

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Patient Call Center information

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How much do patient call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a patient call center?

A Patient Call Center is a centralized facility where trained staff handle incoming and outgoing calls related to healthcare services. These centers assist patients with tasks such as scheduling appointments, answering medical queries, processing prescription refills, and providing information about healthcare providers or insurance. Patient Call Centers help improve patient experience by offering efficient and accessible support, ensuring that patient needs are addressed promptly and accurately. They often serve as a vital link between patients and healthcare providers, enhancing communication and care coordination.

What are the key skills and qualifications needed to thrive as a patient call center representative?

To thrive as a Patient Call Center Representative, you need strong communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and telephone systems is important. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure accurate information delivery, positive patient experiences, and effective coordination within healthcare settings.

What are some common challenges faced by patient call center representatives, and how can they effectively manage them?

Patient Call Center representatives often encounter challenges such as handling high call volumes, addressing diverse patient concerns, and managing emotionally charged conversations. To effectively manage these challenges, representatives benefit from strong communication skills, empathy, and the ability to multitask efficiently. Utilizing call center software, adhering to established protocols, and seeking support from supervisors or team leads can also help maintain a positive work environment and ensure high-quality patient service.

What is the difference between Patient Call Center vs Medical Office Receptionist?

AspectPatient Call CenterMedical Office Receptionist
CredentialsHigh school diploma; training in healthcare communicationHigh school diploma; administrative training
Work EnvironmentCall centers, remote or on-site, handling patient inquiriesMedical offices or clinics, front desk duties
Employer & IndustryHospitals, healthcare providers, insurance companiesDoctor's offices, clinics, outpatient facilities
Common TasksAnswering calls, scheduling, patient info managementGreeting patients, scheduling, data entry

The main difference is that Patient Call Center staff primarily handle inbound calls and patient communication remotely or in call centers, focusing on information and appointment scheduling. Medical Office Receptionists work directly in healthcare facilities, managing front desk tasks and patient interactions face-to-face. Both roles require strong communication skills but differ in work setting and daily responsibilities.

What states have the most Patient Call Center jobs?

States with the most job openings for Patient Call Center jobs include:

What are popular job titles related to Patient Call Center jobs?

For Patient Call Center jobs, the most frequently searched job titles are:

Infographic showing various Patient Call Center job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Call Center Specialist

Rapid City, SD • On-site

Monument Health
See more jobs at Monument Healthexternal

$17.79 - $21.58/hr

Other

Re-posted 21 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

699th of 898 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range $17.79 - $21.58
Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).
Job Description
Essential Functions:

  • Answer inbound calls and respond to patient inquiries with professionalism and empathy.
  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
  • Verify insurance coverage and assist with billing questions.
  • Provide accurate information about healthcare services, policies, and procedures.
  • Document all interactions in compliance with HIPAA and organizational standards.
  • De-escalate complex issues for resolution.
  • Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
  • Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
  • Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Work Experience - 1-3 years Call Center Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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