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Patient Billing Advocate information

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$14

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How much do patient billing advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient billing advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient billing advocate?

Patient Billing Advocates are professionals who assist patients in understanding and managing their medical bills. They help clarify charges, explain insurance coverage, and resolve billing disputes with healthcare providers or insurance companies. Their goal is to ensure patients are billed correctly and to minimize financial stress by advocating on behalf of the patient. Patient Billing Advocates may also help set up payment plans or identify financial assistance programs.

How does a patient billing advocate typically collaborate with healthcare providers and insurance companies to resolve billing issues?

Patient Billing Advocates regularly communicate with both healthcare providers and insurance companies to clarify billing discrepancies and resolve insurance claim denials. They gather necessary documentation, facilitate information exchange, and often act as a liaison to ensure patients' accounts are accurate and up-to-date. This collaboration requires strong interpersonal skills and a thorough understanding of medical billing procedures. By working closely with all parties, Patient Billing Advocates help streamline the resolution process and reduce patient stress related to billing concerns.

What are the key skills and qualifications needed to thrive as a patient billing advocate, and why are they important?

To excel as a Patient Billing Advocate, you need a solid understanding of medical billing procedures, insurance policies, and healthcare regulations, often backed by a certificate or experience in medical billing or coding. Familiarity with billing software, electronic health records (EHRs), and insurance claim processing systems is typically required. Strong communication, problem-solving, and empathy are essential soft skills for effectively assisting patients and resolving disputes. These abilities are crucial for ensuring accurate billing, timely payments, and a positive patient experience in navigating complex healthcare costs.

What is the difference between Patient Billing Advocate vs Medical Billing Specialist?

AspectPatient Billing AdvocateMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certification in healthcare or billingHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, insurance companies, patient support centersHospitals, clinics, billing companies
Primary FocusAssisting patients with billing issues, explaining charges, resolving disputesProcessing insurance claims, coding, and billing procedures
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical offices, billing services, healthcare organizations

While both roles involve billing processes, the Patient Billing Advocate primarily supports patients by explaining charges and resolving billing issues, whereas the Medical Billing Specialist focuses on processing claims and coding. The roles often overlap in healthcare settings but serve different functions in the billing cycle.

What cities are hiring for Patient Billing Advocate jobs?

Cities with the most Patient Billing Advocate job openings:

What states have the most Patient Billing Advocate jobs?

States with the most job openings for Patient Billing Advocate jobs include:

What are popular job titles related to Patient Billing Advocate jobs?

For Patient Billing Advocate jobs, the most frequently searched job titles are:

Patient Billing Advocate jobs near you
Infographic showing various Patient Billing Advocate job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Billing Representative

Nampa, ID • Remote

Five Star Solutions
See more jobs at Five Star Solutionsexternal

$14/hr

Full-time

Posted 23 days ago

Job description

Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications
  • Customer service or call center experience required.
  • Healthcare billing, insurance, or claims experience strongly preferred.
  • Payment processing or financial transaction experience preferred.
  • High school diploma or GED required; additional billing or healthcare education a plus.
  • Technical proficiency with EMR systems and standard computer applications.
  • Ability to work independently in a remote or virtual environment.
  • Must be able to speak, read, write, and understand English.
  • Background check required in accordance with applicable laws.
Essential Functions

These functions emphasize patient advocacy, analytical billing expertise, regulatory awareness, and high-quality service delivery.

Patient Payment & Account Support

  • Accurately process patient payments via phone in accordance with Privia financial responsibility policies.
  • Create, update, and maintain payment plans following established guidelines.
  • Ensure transaction accuracy, proper documentation, and data integrity.

Billing, Insurance & Claims Support

  • Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
  • Verify, audit, and update insurance information for completeness and accuracy.
  • Add or update insurance data within the EMR and resubmit pending or corrected claims.
  • Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
  • Identify discrepancies and coordinate with internal teams to resolve billing-related issues.

Problem Resolution & Patient Education

  • Research account history to determine the root cause of billing or payment concerns.
  • Recommend appropriate resolutions and next steps in alignment with Privia policies.
  • Maintain professionalism and empathy during complex or sensitive financial discussions.

Resource & System Utilization

  • Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
  • Navigate multiple systems simultaneously while assisting patients.
  • Adhere to all documentation, privacy, and security requirements.

Reliability & Continuous Learning

  • Maintain schedule adherence and consistent availability during assigned hours.
  • Complete all required Privia and client-mandated training.
  • Participate in ongoing uptraining and cross-training initiatives.

Ethical & Compliant Conduct

  • Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
  • Demonstrate professionalism, accountability, and patient-centered service in all interactions.
Requirements
  • Strong verbal and written communication skills.
  • Analytical problem-solving abilities and high attention to detail.
  • Solid understanding of healthcare billing and insurance concepts.
  • Ability to clearly explain complex billing information in patient-friendly language.
  • Comfort working across multiple systems and tools simultaneously.
  • Organized, self-motivated, and collaborative approach to work.
Pay and Benefits

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 7:00am-4:00pm (MST) ; Work Days - M-F 

Paid Training - typically 2 weeks in length from 7:00am-4:00pm Mon-Fri (MST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.