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Patient Assistance Program Representative Jobs in Texas

Medix

Patient Service Representative

Plano, TX · On-site

$23 - $27/hr

The actual posting represents a position at one of our clients. Job Summary Our client is seeking a ... Refer to the Patient Assistance Program (PAP) and suggest options for patients as applicable.

Insight Global

Patient Financial Counselor

Richardson, TX · On-site

$27/hr

This representative would work with patients to create payment schedules and provide resources for ... assistance for out-of-pocket costs. They would work with social workers, doctors, APPs, for patient ...

SmithRx

Lead, Patient Access Programs

Plano, TX · On-site

Your team serves as our patient members' advocate, guiding them through the complex world of ... Employee Assistance Program (EAP) * Well-stocked kitchen in office locations * Professional ...

SmithRx

Lead, Patient Access Programs

Plano, TX · On-site

Your team serves as our patient members' advocate, guiding them through the complex world of ... Employee Assistance Program (EAP) * Well-stocked kitchen in office locations * Professional ...

SmithRx

Lead, Patient Access Programs

Plano, TX · On-site

Your team serves as our patient members' advocate, guiding them through the complex world of ... Employee Assistance Program (EAP) * Well-stocked kitchen in office locations * Professional ...

Central Health

Pharmacy Technician

Del Valle, TX · On-site

$19.25 - $23.50/hr

Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient ... Ensure all actions, job performance, personal conduct and communications represent the organization ...

CommUnityCare Health Centers

Pharmacy Technician

Austin, TX · On-site

$17.50 - $21.25/hr

Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient ... Ensure all actions, job performance, personal conduct and communications represent the organization ...

CommUnityCare Health Centers

Pharmacy Technician

Austin, TX

$17.50 - $21.25/hr

Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient ... Ensure all actions, job performance, personal conduct and communications represent the organization ...

CommUnityCare Health Centers

Pharmacy Technician

Austin, TX

$17 - $20.75/hr

Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient ... Ensure all actions, job performance, personal conduct and communications represent the organization ...

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Patient Assistance Program Representative information

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Texas?

For Patient Assistance Program Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Texas look for?

The top searched job categories for Patient Assistance Program Representative jobs in Texas are:

What cities in Texas are hiring for Patient Assistance Program Representative jobs?

Cities in Texas with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Service Representative

Medix

Plano, TX • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Patient Service Representative to coordinate medication access and financial assistance for patients. The primary responsibilities include performing pharmacy insurance benefit investigations and coordinating specialty medication financial assistance enrollment for eligible patients.
Key Responsibilities
  • Coordinate medication access and financial assistance for patients.
  • Perform pharmacy insurance benefit investigations.
  • Coordinate specialty medication financial assistance enrollment (copay cards, manufacturer patient assistance programs, etc.) for eligible patients.
  • Refer to the Patient Assistance Program (PAP) and suggest options for patients as applicable.
  • Document PAP renewal terms and schedule applicable reminders.
  • Perform full benefits verification, including contacting payers to investigate and verify insurance policies and patient cost.
  • Provide information to patients on healthcare insurance coverage opportunities through the Health Care Exchanges.
  • Screen patients for insurance coverage and verify income eligibility.

Qualifications
  • High school diploma or equivalent required.
  • Previous experience in pharmacy financial counseling, insurance verification, or patient access preferred.

Skills
  • Demonstrates attention to detail in completing tasks and communication with patients and healthcare providers on the phone.
  • Ability to efficiently complete multiple daily work assignments while operating independently.
  • Ability to work cross-functionally to solve problems and improve quality and service.
  • Knowledge of medical and pharmaceutical terminology and pharmaceutical patient assistance programs.
  • Demonstrated experience in customer service with strong interpersonal and communication skills.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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