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Patient Advocate Remote Jobs in Silver Spring, MD

Sedgwick

RN Field Case Manager

Fairfax, VA · Remote

$79K - $101K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

York Risk Services

RN Field Case Manager

Fairfax, VA · Remote

$79K - $101K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

York Risk Services

RN Field Case Manager

Washington, DC · Remote

$88K - $112K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

Sedgwick

RN Field Case Manager

Washington, DC · Remote

$88K - $112K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

These are remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday - Friday. Inova is consistently ranked a national healthcare leader in safety, quality and patient ...

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All JobsPatient Advocate JobsPatient Advocate Remote JobsPatient Advocate Remote Jobs in Silver Spring, MD

Patient Advocate Remote information

See Silver Spring, MD salary details

$14

$21

$32

How much do patient advocate remote jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient advocate remote in Silver Spring, MD is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $22.88 per hour, depending on experience, location, and employer.

How to become a remote patient advocate?

There are no formal educational requirements to become a remote patient advocate, though most hold a bachelor's degree in a health care administration or a related field. Some pursue a master's degree to make them more competitive in the job market. Registered nurses who wish to move into administration may also choose to become remote patient advocates. You must be familiar with electronic medical records and understand medical terminology and procedures related to your patients' conditions. Experience with insurance billing and codes is also helpful. Those who do not have experience in the health care industry may want to volunteer with a health care agency to gain hands-on experience in working with patients and learn how to maneuver through the medical process. Additional qualifications include excellent communication and organizational skills, up-to-date computer equipment, and reliable internet access.

What is a patient advocate remote?

Patient Advocate Remote jobs involve working from a non-traditional office setting, often from home, to help patients navigate the healthcare system. Remote patient advocates assist individuals with understanding their medical bills, insurance claims, treatment options, and healthcare rights, all through phone, email, or online platforms. These roles require strong communication skills, compassion, and a thorough understanding of healthcare processes. Remote work allows patient advocates to support clients across different regions without being physically present. This flexibility can improve patient access to vital support while offering advocates a work-from-home environment.

What are some common challenges faced by remote patient advocates, and how can they overcome them?

Remote Patient Advocates often face challenges such as building rapport with patients virtually, managing sensitive information securely, and coordinating care across multiple healthcare providers. To overcome these, advocates should leverage secure communication tools, establish clear and empathetic communication from the outset, and stay organized with detailed case notes. Regular virtual team meetings and ongoing training can also help advocates stay connected and up-to-date on best practices, ensuring they can effectively support patients from a distance.

What are the key skills and qualifications needed to thrive as a remote patient advocate, and why are they important?

To thrive as a Patient Advocate (Remote), you need a strong understanding of healthcare processes, patient rights, and often a background in health administration or social work. Familiarity with electronic health record (EHR) systems, case management software, and sometimes relevant certifications like Certified Patient Advocate (BCPA) are typical requirements. Exceptional communication, empathy, and problem-solving skills help you build trust and effectively support patients through complex healthcare situations. These abilities are crucial for ensuring patients receive appropriate care, understand their options, and have their concerns addressed efficiently, especially in a remote setting.

What is the difference between Patient Advocate Remote vs Patient Coordinator?

AspectPatient Advocate RemotePatient Coordinator
Required CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or administrative experience helpful
Work EnvironmentRemote, home-basedClinic, hospital, or healthcare facility, often in-person
Employer & Industry UsageHealthcare organizations, insurance companies, patient advocacy groupsHospitals, clinics, healthcare providers
Common Search & ComparisonPatient Advocate Remote vs Patient Coordinator

While both roles support patient needs, Patient Advocate Remote primarily focuses on guiding patients through healthcare systems and resolving issues remotely. Patient Coordinators often handle scheduling and administrative tasks in healthcare settings. The remote nature of the Patient Advocate role offers flexibility, whereas Patient Coordinators typically work onsite. Understanding these differences helps job seekers find the best fit for their skills and career goals.

What qualifications do you need to be a patient advocate?

To become a patient advocate, relevant qualifications typically include a high school diploma or equivalent, strong communication and interpersonal skills, and knowledge of healthcare systems. Some roles may require a background in healthcare, social work, or certifications such as Certified Patient Advocate (CPA).
More about Patient Advocate Remote jobs
What are popular job titles related to Patient Advocate Remote jobs in Silver Spring, MD? For Patient Advocate Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Patient Advocate Remote jobs in Silver Spring, MD look for? The top searched job categories for Patient Advocate Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Patient Advocate Remote jobs? Cities near Silver Spring, MD with the most Patient Advocate Remote job openings:
Patient Advocate Remote jobs near you
Infographic showing various Patient Advocate Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,450 per year, or $21.4 per hour.

Patient Contact Center Representative (Remote)

Mosaic Pharmacy Service

Sterling, VA • On-site, Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Patient Contact Center Representative (Remote)
Fully Remote • US Remote • Mosaic Patient Contact Center
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You'll Make a Difference
In this role, you will serve as a frontline point of contact between Mosaic Pharmacy Service and the patients we care for, handling inbound and outbound calls with professionalism and empathy and helping patients understand and navigate their medication regimens.
Your work directly supports medically complex and vulnerable seniors across the country, giving them reassurance, continuity, and the confidence to get more from the medicines they take every day.
What You'll Do
  • Handle a high volume of inbound and outbound calls, following standard scripts and protocols while actively listening to patients and caregivers to assess needs and coordinate next steps, including confirming or rescheduling new patient visits.
  • Provide information about pharmacy services, including medication delivery, refill scheduling, and prescription status.
  • Document all interactions accurately in pharmacy and CRM systems.
  • Route calls to pharmacists or the appropriate pharmacy team members based on clinical or urgent needs.
  • Assist patients with insurance, co-pays, prior authorizations, and general pharmacy questions.
  • Escalate complex or sensitive concerns to supervisors or pharmacists.
  • Follow quality assurance standards on every call, including HIPAA and internal operating procedures.
  • Meet contact center performance metrics, including average handle time, call resolution rate, and quality scores.
  • Participate in regular training to stay current on pharmacy policies, procedures, and systems.

Compensation
The expected pay range for this position is $18.00 to $20.00 per hour. Actual compensation within the range is determined by factors including experience and skills.
Benefits
RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
  • Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
  • A Health Savings Account with company contributions
  • A 401(k) retirement plan with an employer match
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
  • An Employee Assistance Program and a benefits Customer Advocate service
  • Paid time off and paid company holidays
  • Company-provided equipment
  • Support for professional development and training

What We're Looking For
Required
  • At least 1 year of contact center, patient-facing provider office, or customer service experience.
  • Proven ability to manage a high volume of calls while consistently meeting performance targets.
  • Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy.
  • Exceptional attention to detail and accurate data entry for clear, compliant documentation.
  • Comfort following standardized scripts to ensure clarity, consistency, and compliance.
  • Proficiency in Microsoft Outlook and Teams, with the ability to learn new software systems quickly.
  • Familiarity with healthcare compliance, including HIPAA.
  • Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
  • Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
  • Availability to work assigned shifts Monday through Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred
  • Prior experience with CRM systems and enrollment communications.
  • Pharmacy experience.
  • Bilingual English and Spanish.

Conditions of Employment
All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Equal Employment Opportunity
RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Salary Description
$18-$20/hr

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