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Patient Advocate Manager Jobs in Delaware (NOW HIRING)

Firstsource

$20/hr

Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) * Access information for the Patient Advocate Specialist as needed ...

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Patient Advocate Manager information

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How much do patient advocate manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient advocate manager in Delaware is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient advocate manager?

A Patient Advocate Manager is a professional who oversees patient advocacy programs within healthcare organizations. Their role involves ensuring that patients’ rights, needs, and interests are represented and protected throughout their healthcare journey. They manage a team of patient advocates, resolve complex patient issues, facilitate communication between patients and medical staff, and implement policies to improve patient satisfaction. Patient Advocate Managers often work in hospitals, clinics, or insurance companies, helping to create a positive healthcare experience for patients.

How does a patient advocate manager balance supporting patients with coordinating between healthcare providers and administrative staff?

A Patient Advocate Manager acts as a crucial liaison, ensuring that patients’ concerns are heard while also facilitating communication among healthcare teams and administrative departments. This role often involves mediating complex situations, where understanding both patient needs and organizational policies is essential. Success in this position comes from strong interpersonal skills, the ability to prioritize tasks, and a collaborative approach when working with medical professionals, social workers, and administrative staff. Regular meetings and open communication channels are key strategies used to maintain this balance effectively.

What are the key skills and qualifications needed to thrive as a patient advocate manager, and why are they important?

To thrive as a Patient Advocate Manager, you need a background in healthcare administration, knowledge of patient rights, and often a bachelor's degree in a health-related field. Familiarity with case management software, HIPAA compliance, and patient feedback systems is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to communicate compassionately help build trust with patients and coordinate effectively with medical teams. These skills and qualities ensure patient concerns are addressed efficiently and ethically, leading to improved patient satisfaction and organizational reputation.

What is the difference between Patient Advocate Manager vs Patient Advocate?

AspectPatient Advocate ManagerPatient Advocate
CredentialsRelevant certifications (e.g., Certified Patient Advocate), healthcare knowledgeSimilar certifications, often entry-level or specialized training
Work EnvironmentSupervisory role, healthcare facilities, insurance companiesDirect patient interaction, hospitals, clinics, insurance providers
Employer & IndustryHospitals, healthcare organizations, insurance firmsHospitals, clinics, insurance companies, patient support services
Search & Comparison IntentUnderstanding managerial roles, career progressionPatient support, advocacy, direct patient assistance

The main difference is that the Patient Advocate Manager oversees and coordinates patient advocacy efforts, often supervising staff, while the Patient Advocate focuses on directly assisting patients with their needs and concerns. Both roles require healthcare knowledge and certifications, but the Manager has additional responsibilities related to team management and strategy.

What does a patient advocate manager do?

A patient advocate manager oversees programs that support patients' needs, ensuring they receive appropriate care and understand their treatment options. They coordinate communication between patients, healthcare providers, and insurance companies, often using strong interpersonal and organizational skills to improve patient experiences and outcomes.

What qualifications do you need to be a patient advocate manager?

A patient advocate manager typically needs a bachelor's degree in healthcare, social work, or a related field, along with experience in patient advocacy, healthcare administration, or customer service. Strong communication, problem-solving skills, and knowledge of healthcare policies are essential, and some roles may require relevant certifications such as Certified Patient Advocate (CPA).

What are the most commonly searched types of Patient Advocate jobs in Delaware?

The most popular types of Patient Advocate jobs in Delaware are:

What are popular job titles related to Patient Advocate Manager jobs in Delaware?

For Patient Advocate Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Patient Advocate Manager jobs in Delaware look for?

The top searched job categories for Patient Advocate Manager jobs in Delaware are:

What cities in Delaware are hiring for Patient Advocate Manager jobs?

Cities in Delaware with the most Patient Advocate Manager job openings:

Patient Advocate Manager jobs near you

Patient Financial Advocate

Firstsource
IT Services

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Firstsourceexternal

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Location: ONSITE at a Medical Facility in Louisville, KY

Hours: Saturday-Tuesday 10am-8:30pm

Pay Range: Up to $20 hourly, D.O.E

 

Join our team and make a difference! 

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.  This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able.  Attempts to reach patient by telephone if unable to screen face to face. 
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Firstsource Solutions USA, LLC

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