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Virtual Patient Advocate Jobs in Delaware (NOW HIRING)

Fresenius Medical Care

Kidney Care Specialist

Newark, DE · On-site

$17 - $30/hr

Ideal for professionals passionate about patient advocacy, relationship building, and making a ... Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression ...

Nemours

RN, ED (4P-4A)

Wilmington, DE · On-site

Hospital Virtual Tour: The pediatric Emergency Department (ED) at Nemours is a 44 bed Department ... Serves as an advocate for patient and family in working with other members of the health care team.

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Virtual Patient Advocate information

What is a virtual patient advocate?

A Virtual Patient Advocate is a professional who assists patients remotely by helping them navigate the healthcare system, understand their medical information, and access necessary resources. They often provide support with scheduling appointments, understanding insurance coverage, obtaining medical records, and ensuring patients' concerns are addressed by healthcare providers. By working virtually, they offer convenient access to support and guidance regardless of the patient's location. Virtual Patient Advocates aim to empower patients to make informed decisions about their health and improve their overall healthcare experience.

What are the key skills and qualifications needed to thrive as a virtual patient advocate?

To thrive as a Virtual Patient Advocate, you need a solid understanding of healthcare systems, patient rights, and medical terminology, often supported by a healthcare-related degree or certification in patient advocacy. Familiarity with telehealth platforms, electronic health records (EHR), and secure communication tools is typically required. Outstanding interpersonal skills, empathy, and the ability to communicate clearly help build trust and effectively support patients remotely. These skills are crucial for ensuring patients receive proper guidance, advocacy, and support throughout their healthcare journey, even in virtual environments.

How does a virtual patient advocate typically collaborate with healthcare providers and patients in a remote environment?

As a Virtual Patient Advocate, you work closely with both patients and healthcare providers through digital channels such as phone, email, and secure messaging platforms. You’ll help patients navigate the healthcare system, clarify medical information, and facilitate communication between patients and providers to ensure care plans are understood and followed. Regular virtual meetings and documentation ensure everyone stays informed, and your advocacy helps address patient concerns promptly. This role requires strong communication skills and adaptability to technology-driven processes, as you often serve as the bridge between patients and the clinical team.

What is the difference between Virtual Patient Advocate vs Patient Coordinator?

AspectVirtual Patient AdvocatePatient Coordinator
CredentialsHealthcare certifications, patient advocacy trainingMedical office or healthcare certifications, administrative training
Work EnvironmentRemote, telehealth platformsMedical offices, hospitals, clinics
Employer & IndustryHealthcare providers, telehealth companiesHospitals, clinics, healthcare organizations
Search & Comparison IntentPatient support, advocacy roles, telehealth jobsPatient management, healthcare administration

The Virtual Patient Advocate primarily focuses on supporting patients remotely through advocacy, education, and communication, often requiring healthcare-related certifications. In contrast, a Patient Coordinator manages patient scheduling and administrative tasks within healthcare facilities. While both roles involve patient interaction, the Virtual Patient Advocate emphasizes remote support and advocacy, whereas the Patient Coordinator handles in-person or administrative coordination.

What are the most commonly searched types of Patient Advocate jobs in Delaware?

The most popular types of Patient Advocate jobs in Delaware are:

What are popular job titles related to Virtual Patient Advocate jobs in Delaware?

For Virtual Patient Advocate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Virtual Patient Advocate jobs in Delaware look for?

The top searched job categories for Virtual Patient Advocate jobs in Delaware are:

What cities in Delaware are hiring for Virtual Patient Advocate jobs?

Cities in Delaware with the most Virtual Patient Advocate job openings:

    Virtual Patient Advocate jobs near you
    Infographic showing various Virtual Patient Advocate job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 80% In-person, and 20% Remote job distribution.

    Kidney Care Specialist

    Newark, DE • On-site

    Fresenius Medical Care
    Health Care and Social Assistance • 10K+ employees

    6.7

    Company rating: 6.7 out of 10

    Based on 1,333 frontline employees who took The Breakroom Quiz

    532nd of 895 rated healthcare providers

    People enjoy working here

    Recommended by students

    Respectful managers

    Learn more about Fresenius Medical Careexternal

    $17 - $30/hr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 10 days ago

    Job description

    Help patients navigate chronic kidney disease before dialysis through education, care coordination, and ongoing support. This field-based role partners closely with nephrology providers to improve patient outcomes, address care gaps, and connect patients with the resources they need to make informed treatment decisions. Ideal for professionals passionate about patient advocacy, relationship building, and making a meaningful impact in kidney care.
    The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
    Rate: $17-30
    Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
    PURPOSE AND SCOPE:
    The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.
    PRINCIPAL DUTIES AND RESPONSIBILITIES:
    • Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
    • Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
    • Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
    • Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
    • Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
    • Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate
    • Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
    • Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
    • Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
    • Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
    • Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
    • Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
    • Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
    • Participate in team meetings, training sessions, and performance reviews as required.
    • Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.
    • Perform other related duties as assigned.

    PHYSICAL DEMANDS AND WORKING CONDITIONS:
    • Role may be field-based, virtual, or hybrid depending on market needs.
    • Field-based roles may require extensive local or regional travel.
    • Valid driver's license with reliable transportation and the ability to travel extensively within the assigned market.
    • Travel to regional business units, corporate meetings, and on-site training will be required.
    • Extensive regional travel to physician groups, healthcare locations, and associate home base.
    • Must be willing to work occasionally in the evening and weekends, as needed.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    • Prolonged periods of sitting and computer use.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    SUPERVISION:
    • No direct supervisory responsibilities.
    • Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.

    EDUCATION AND REQUIRED CREDENTIALS:
    • High School diploma or G.E.D. required; 3-5 years clinical background preferred
    • Relevant licensure or certification preferred, as applicable.

    EXPERIENCE AND SKILLS:
    • Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.
    • Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
    • Prior experience delivering virtual or telephonic patient education is strongly preferred.
    • Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
    • Demonstrated ability to engage patients remotely and build trust in a virtual environment.
    • Strong organizational and time-management skills with the ability to manage a virtual caseload.
    • Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
    • Excellent verbal and written communication and presentation skills.
    • Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
    • Valid driver's license with reliable transportation and the ability to travel within the assigned market.
    • Ability to work autonomously but collaboratively on a team
    Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
    Fresenius Medical Care logo

    About Fresenius Medical Care

    Sourced by ZipRecruiter

    We are a Team of more than 70,000 with one guiding Principle Patients First. This promise starts with providing the most comprehensive care for people living with Chronic Kidney Disease and extends to Innovative Solutions that are redefining Healthcare and setting the industry standard. From evolving home Dialysis and Patient education programs to improving patient care to providing World Class Research and Data driven insights. Our vertically integrated network tirelessly seeks new ways to improve the quality of our Patients' lives. We believe each of us can make an impact and together we can change an industry. Our Mission is to Provide Superior care that improves the quality of life of every patient, every day, setting the standard by which others in the Healthcare Industry are judged. And none of us does it alone. We bring together the brightest minds in kidney care to Dream, Research, and Innovate.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Waltham, MA, US

    Year founded

    1996

    Social media

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    What Fresenius Medical Care employees say

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    Hours and flexibility

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