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Patient Account Rep Jobs (NOW HIRING)

Summit Medical Center

PATIENT ACCOUNT REP

Douglas, WY · On-site

$16.50 - $21.75/hr

Description The Patient Account Representative performs various complex functions related to the revenue cycle operations. This position participates in handling, assessing, coordinating, and ...

TidalHealth

Representative - Patient Account

Salisbury, MD · On-site

$18.08 - $27.11/hr

Patient Account Representative Position Summary Responsible for the billing, follow-up and collection of Medical Center receivables in order to maintain positive cash flow and reduce accounts ...

CommonSpirit Health

Patient Account Rep

Omaha, NE · On-site

$16.25 - $21.25/hr

As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping. Every day you will meticulously ...

CHI Health Clinic

Patient Account Rep

Omaha, NE · On-site

$16.42 - $23.19/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

CHI Health Clinic

Patient Account Rep

Omaha, NE

$16.42 - $23.19/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

Community Health Network

Patient Account Rep

Indianapolis, IN · On-site

$17.25 - $22.75/hr

Make a Difference The Patient Account Representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed for hospital billing ...

CHI Health Clinic

Patient Account Rep

Omaha, NE · On-site

$16.42 - $23.19/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

CHI Health Clinic

Patient Account Rep

Omaha, NE · On-site

$16.42 - $23.19/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

TidalHealth

Representative - Patient Account

Salisbury, MD · On-site

$18.08 - $27.11/hr

Patient Account Representative Position Summary Responsible for the billing, follow-up and collection of Medical Center receivables in order to maintain positive cash flow and reduce accounts ...

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Patient Account REP information

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$11

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How much do patient account rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient account rep in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is a patient account representative?

A Patient Account Representative is a healthcare professional responsible for managing patient billing and accounts within a medical facility. They handle tasks such as processing payments, verifying insurance information, resolving billing issues, and communicating with patients about their accounts. Their role ensures that payments are collected accurately and efficiently, and that patients understand their financial responsibilities. Patient Account Representatives work closely with medical staff, insurance companies, and patients to maintain accurate records and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a patient account representative?

To thrive as a Patient Account Representative, you need knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma or associate degree in a related field. Familiarity with billing software, electronic health record (EHR) systems, and coding tools like ICD-10 or CPT is typically required. Strong attention to detail, effective communication, and problem-solving abilities help you resolve billing issues and interact with patients and insurance companies. These skills ensure accurate account management, prompt payment processing, and high levels of patient satisfaction in healthcare financial operations.

What is the difference between Patient Account Rep vs Medical Billing Specialist?

AspectPatient Account RepMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, payment processingProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and healthcare finance, the Patient Account Rep focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles insurance claims and coding. Both positions require knowledge of healthcare billing processes and may overlap in healthcare settings, but their core functions differ.

What are some common challenges faced by patient account representatives and how can they be addressed?

Patient Account Representatives often encounter challenges such as managing high volumes of billing inquiries, resolving discrepancies in patient accounts, and navigating complex insurance processes. To address these, it’s important to stay organized, communicate clearly with patients and insurance companies, and keep up-to-date with changes in healthcare billing regulations. Many organizations provide ongoing training and support from more experienced team members, which helps new hires build confidence and problem-solving skills.
More about Patient Account REP jobs
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What states have the most Patient Account Rep jobs? States with the most job openings for Patient Account Rep jobs include:
Patient Account REP jobs near you
Infographic showing various Patient Account Rep job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Patient Account Representative

Urology San Antonio

San Antonio, TX • On-site

$15.50 - $20.50/hr

Full-time

Re-posted 4 days ago

Job description

JOB SUMMARY
The Patient Account Representative's responsibilities include liaising with medical insurance providers to process claims in a timely and accurate manner, resolve payment issues, assist patients in understanding insurance claims, and processing patient payments and refunds.
To be successful as a Patient Account Representative, one should be detail-oriented and knowledgeable of medical terminology and billing. Ultimately, an outstanding Patient Account Representative should demonstrate exceptional communication skills necessary to work effectively with insurances and patients in processing accounts in a timely and accurate manner.
DUTIES AND ESSENTIAL JOB FUNCTIONS
This job description covers or contains a listing of most activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  • Work accounts receivable assignments efficiently and timely while maintaining expected performance goals.
  • Identify problem accounts with payers by investigating, analyzing, and correcting errors
  • Conduct follow up on outstanding accounts by calling insurance companies or utilizing the payer web portals. Properly documents detail notes on every account preparing for the next course of action and or resolution
  • Research denied claims as well as underpayments from third party payers and processes appeals and/or claim(s) reconsiderations to insurance companies in a timely manner
  • Ability to identify trends and repeated problems and report them to management for evaluation
  • Process patient payments and refunds.
  • Work with insurance companies to determine benefits for procedures, surgeries, and clinic services in order to estimate patient's financial responsibility.
  • Ability to analyze and understand written communication from insurance companies and other third parties, including but not limited to, explanation of benefits, correspondence, and requests for additional information to process claim(s) in a timely and accurate manner.
  • Contact patients and collects prepayments and outstanding balances.
  • Interacts with patients when eligibility and benefits cannot be verified through the various payer portals, etc.
  • Interacts with patients to assess eligibility for financial assistance programs/grants and assists them with the application process(es).
  • As appropriate, obtains prepayment(s)/payment arrangement(s) for patients receiving cancer therapy, other USA services, and outstanding balances.All other reasonable duties, as assigned.

COMPETENCIES
  • Customer Service - Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others' ideas, and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions.
  • Written Communication - Writes clearly and informatively, able to read and interpret written information.
  • Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect, keeps commitments, inspires others' trust, works with integrity and ethically, upholds organizational values.
  • Organizational support - Follows policies and procedures, supports the organization's goals and values.
  • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently.
  • Professionalism - Tactfully approaches others, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments.
  • Quantity - Meets productivity standards, completes work on time, strives to increase productivity, works quickly.
  • Safety and Security - Observes safety and security procedures.
  • Adaptability - Adapts to changes in the work environment, changes approach, or method to best fit the situation and deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Consistently at work and on time, ensures work responsibilities are covered when absent, and arrives at meetings and appointments.
  • Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time, or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers and readily seek increased responsibilities, look for, and takes advantage of opportunities, asks for, and offers help when needed.
  • Innovation - Displays original thinking and creativity, meet challenges with resourcefulness, generates suggestions for improving work.

OTHER SKILLS AND ABILITIES:
  • Remain calm and professional in stressful situations.
  • Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision, able to manage multiple projects.
  • Recognize problems, identify possible causes, and resolve routine issues.
  • Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.

QUALIFICATIONS
Required
High school diploma or general education degree (GED) and one (1) year related experience in a medical office or hospital setting with experience processing professional fee claims
Preferred
CPT-Coding/Billing, Continuing Education Coding classes
Knowledge of medical terminology and office billing
Knowledge of electronic medical records (EMR), patient management (PM) system(s), insurance payer portals, and clearinghouse(s) is necessary to utilize these resources to work assigned tasks and responsibilities effectively

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